Decathlon Nederland Reviews 

I returned a product to Decathlon, and they confirmed receipt, but they have yet to refund my money despite numerous attempts to contact them. Each time I reach out, they assure me that the refund will be processed soon, but it never happens. Now, they are ignoring my emails altogether. Decathlon's service and products have been disappointing. It's truly disheartening to deal with such incompetence, as evident from the Trustpilot reviews and evaluations.

Update on 11 April 2024 : Decathlon team replied that they will check my order, I sent them the order number they didn’t reply and another 3 reminders they ignore every message.Really Very disappointed

Very bad experience with decathlon nl, I bought a bike for my son for 360 Euros, It is still less than a year (8 months) and not used a lot as in Winter I always drive my son with car, It is very heavy for him but he parks it in winter and started to ride it these days but still he find it very heavy exhausted when he ride and the brakes not working properly I tried to return it as it is still in the 365 policy return but they refused and told me they will return only 80 euros!!!!!!!!!! How come!!! Even i told them I am even wants to get another bike from them , but still they refuse and told me ok take 100 euros!!! Very bad experience actually with them and I am having another 2 bikes from them hope they will not have a problem so not to deal with decathlon team.

The company started a really bad practice of cheating with reviews. They are just rejecting the reviews with a reason that "I don't own and didn't use the product".
All of that while I post the review with the account, with which I made those purchases. I even use the review link from the completed order. I can make the photos of those products or anything.

Decathlon.nl simply started to reject any negative reviews.

And a connected issue is that there is zero build quality for bikes. Even for a 3k eur bike I had to fix absolutely everything with the gear set up: from settings to assembly.
Even more issues with 1.4k bike.

Those are still good value in terms of part but it really reached a stage that it would have been better just to receive all part separately and to assemble the bike myself as they are doing everything incorretly and even steal some assembly parts. They didn't install them as they should have and they didn't even put them to the delivered package even though those are part of the gear system package from SRAM.

Returned items in January, received confirmation that items were delivered, but today is 18-th of March and still no refund. When contacting Decathlon support their reply is: "I don't know".

I bought a coat and the zipper keeps getting stuck for no reason

Order: nl3031983690

They sent me a kid's scooter instead of the curl bar I ordered, and now they expect me to walk across town carrying a heavy box instead of organizing for a carrier to pick up the wrong item.

They made a mistake and then expect me to take time out of my day instead of making things right.

They can send a carrier to pick up the mistaken delivery. That is fine. But to expect me to carry it across town and correct their mistake is ridiculous.

I've spent thousands of euros here over the years.

Never again.

This is basically theft. Send me the item I paid for and don't expect the customers to expend their time, energy and money to correct your mistakes.

What kind of business runs this way? Totally unacceptable. Seems a ridiculous way to lose a returning customer.

I rarely write reviews, but I must say that Decathlon has truly exceeded my expectations with their exceptional service. I am absolutely thrilled to give them a well-deserved 5-star rating! I placed an order for Puma hoodies on February 7th, and to my surprise, it was delivered the very next day! The 24-hour delivery service is simply amazing! I am extremely satisfied with both the product and the service I received. Well done indeed! 🙂

This is the second time an item was missing. I tried the customer service chat but that wasn't working, I phoned, I couldn't fill out the form they sent so I phoned again, still impossible to fill out the form they sent again, phoned again. Eventually I printed out the form, filled it out, photographed it and sent it and have not received an answer. The amount of times I have tried to get them to send me the watch I paid for! The tone was also very suspicious and accusing, which makes honest people cringe and not want to buy there anymore.

I bought a flashlight for 55 eur in December, now it's February and the lamp not working anymore. Decathlon don't answer me, there is no customer service. I'm very diappointed. Never order from them again.

Affordable sport wear and materials. Although not covering many of sports like Handball but offers others sports items that can’t be found at regular sports stores.

I ordered an electric treadmill from this store, I paid for the shipment, unfortunately the order was canceled and the money was debited from my account, I wrote to them that I had not received any confirmation, it turned out that they did not send me the electric treadmill, I had to wait for a refund and re-order the treadmill, which I already had. She wasn't on sale. I DO NOT RECOMMEND!

I wouldn't give even one star. Unfortunately, I had to return the goods twice. The first time there was a problem with receiving the payment. I waited over 3 weeks and after numerous attempts to contact the service office, I was told that the transfer had not been processed correctly. Fortunately, after a long time the refund was recovered. The second time it was the same. After over a month and a dozen or so messages to the service office, I heard the same thing - a problem with the transfer. Surprisingly strange. Lack of competence, no specific answers regarding the query. Confusing orders and returns. Lots of messages and sometimes rude service people. Of course not everyone, but this bad experience has now made me no longer want to use this store. I definitely advise against it, there are better sports stores offering higher quality products.

I ordered a home gym machine CORENGTH
Compact power station 900.

Upon assembling the exercise machine, I discovered that a few parts were missing. I notified Decathlon and was assured a same-day response. Unfortunately, when I followed up the next day, I was informed that the required parts were unavailable at any store. The only options presented were to wait 10-12 days for the missing parts or to return the entire order and place a new one.

Naturally, I had concerns about the completeness of a new order. Having already assembled the product (almost 100kg) on the third floor of the house, I was reluctant to disassemble, return, and go through the entire process again. I was further dissatisfied by the offered compensation of €10 for the inconvenience. This seemed disproportionately low, especially considering the delay and inconvenience caused.

It's worth considering the scenario in reverse – if I had informed Decathlon of a 10-12 day delay in payment for the exercise machine, it likely would not have been acceptable. As a paying customer, receiving an incomplete order and being offered a minimal compensation amount with another lengthy wait or the need to disassemble and return the entire product was disappointing.

Ultimately, I opted to return the entire product and requested a refund because I did not want to go through their customer service ever again. I bought another one from Betersport.nl.

For those curious about the product's quality, it's decent for the price, but the overall customer service experience has left me dissatisfied.

I've ordered a few times and every time until now all orders are on time and all products are as expected.

Availability of some products are sometimes the worst aspect of Decathlon

In June I purchased a bicycle online from decathlon.com (US) and it arrived damaged and unsafe to ride (I have photos, and videos but can not post them here). I informed the retailer (Decathlon) and tried to start a return but was ignored for some time. I called 4 times and sent 6 emails and finally was given the instructions to return it. It is now September 13 and I have not received my refund, and they ignore my calls and emails. I filed a complaint with the BBB, FCC, DCA, and many more agencies.

Dot not take a chance buying online from Decathlon.com

I went to decathlon best for some rugby clothes but they didn’t have it. The reason was that it wasn’t bought very often. I think that is not wat should matter. You are a sports shops but you don’t have it any more. The shoes aren’t a lot of any more it are just a few. So where do I need to go for my clothes and shoes there is a lot in the Netherlands. The also don’t have the tooth protector. They only have the balls and a few shoes. They had a lot more and now they don’t. So why decathlon why do you have so little of rugby clothes!

nl2472093954
After a week of delay , i was told to have pacience , i did , them after another week the costumer service said it could be made another order for this time to be delivered at home as i have order to deliver at pick up point , i said No , would take more time , so i asked to be refound , costumer service said it was asked to postnl to return the package but anyway it could be delivered, but if i wouldn't pick up in 7 days, it would be returned then after i would be refunded. Now they say the package was delivered home , actually everytime i call they say something difrent , the order costed 118€ , i dont have the parcel , refound and 1 lady of costumer service had no time n paciente to listen and she hanged of the phone on me . This was the worse experience i ever had on buying online . the past 3 weeks , they just put me waiting and no solution, when after 2 weeks of purchasing i have asked before delivery , a refound. I have made the order on 6 june 2023. To me it look like the pick up point didnt accept the weight n size of the parcel, so even when i asked a refound, they still wanted to send it home . when i never asked that. It makes me very stressfull when I contact the service and they are so ready to lie. I would like to be compasated for calls time and stress , because Decathlon has not lived up to expectations

This whole experience with Decathlon from start to finish has been a horror story.

DO NOT BUY FROM THE ONLINE STORE

You will regret it

If you want something in store, their products are decent but any problems where you need customer support, forget it. They are the most unhelpful, even the person replying to these reviews 'Sascha', paid no real attention to my feedback and only looked at the very last order which is why I'm now making public reviews.

As this is a joke

So heres my experience:
1) I make an order for a swimsuit on the online store, order number nl2510418868, I order this to the Rotterdam Coolsingel store which is close by
2) I get a voicemail telling me they it's arrived in Rotterdam Alexander instead and to come pick it up
3) My order is no updated an no email tells me its delivered (luckily I had a dutch friend listen to the mail and let me know)
4) I go to Rotterdam Coolsingel and explain the issue and ask if they can get Alexander to send the order to the place I asked for me. They said no, I need to contact customer support one, they can't help me.
5) I go back to my PC, contact customer support online, they tell me they can't help either. They can only cancel the order so I have to buy it again.
6) My order is canceled and I put the items in my basket again only to realize the sale is over and the items are now full price
7) I contact online customer support again and explain the situation, they help me create order nl2521783623. They give me 5 euro off and free home shipping.
8) I tell the support agent that still leaves me a euro short of the discount I had as I wanted it to be delivered to the store anyway as I'm normally not at home and thats free delivery. The support agent argues I get a better deal because of the home delivery.
9) I get asked to fill out a feedback survey a small while later, I take my time and explain the whole situation like here.
10) Sascha takes a look only at order nl2521783623 and not order nl2510418868, dismisses my issues and replies back to me with:

"Dear Deborah,

Thank you for sharing feedback about your recent experience on our website. We appreciate your feedback and we're sorry to read feedback you were unhappy with your experience. You indicated that you were unsatisfied with the delivery of your order.

I have checked our system and see that this package is sent to you home address and delivered succesfully
I do not see an address in Rotterdam, sorry! If there is something else we can help with please contact our customer service.

We will take your comments into consideration for how improve our online experience. We hope you will visit us again in the future."

Honeslty....this company is complete trash.

From start to finish this has been a horrible experience and I'll be making sure I leave this review in as many places as I can. This goes beyond incompetence its just rude.

There is a big different between the real shops and the online shop. The real shop would get 4 of 5 stars. I shop in the Netherlands and Italy. The shops are large and convenient. The staff is always glad to help. The online shop gets 1 star. I ordered something from a partner. I received a used, dirty item, not in the original packaging and the wrong size too. After complaining with Decathlon it took 10 days to get a response. After that I had to wait for a return slip, witch should have been send with the packages (but was not). And now I am waiting to get my money back. It's almost a month ago.
Of course you will see a reply of Decathlon under my review later on, that wil be something like: "I'm sorry to hear that you are not satisfied with Decathlon! I can see that my collogues are doing everything what they can to arrange the refund." But the problem is their partner companies. Clearly, they have no control over these parties. And the customer is the victim!

I want to thank the boys and girls from Decathlon The Hague. I ordered a shaker but never received it and when I finally had the time I paid a visit to Decathlon The Hague. They contacted the external contractor and in some 10 days I received the Smartshaker. It is exactly what is on the fotos, good quality, useful. I expected it to be a little bit "more" pink but that is not drama at all. I am happy with my purchase and I will use it with a lot of joy. Thank you Decathlon!