Digital Direct  Reviews 

4,007
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and knowledgeable engineers for their exceptional professionalism, respect for property, and efficiency when completing appointments. Many people note that technicians arrive promptly, explain everything clearly before starting, and leave the workspace tidy. Consumers also appreciate the excellent customer communications maintained throughout the entire process, ensuring everyone stays fully informed. Additionally, people find the office team extremely helpful and report that the prices charged are very fair and competitive. Clients frequently highlight how reliable the overall service is and state they would readily recommend the business to others.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt arrival times and... See more

Staff

Clients share profound satisfaction with the staff, highlighting that both telephone support teams and field... See more

Price

Consumers find price to be positive, highlighting very reasonable rates and excellent value for money across... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness of the phone staff and... See more

Customer communications

Customers had positive experiences with customer communications, expressing satisfaction with quick phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Rob and Sam visit today to look at fixing poor TV reception, after the wife remembered the work in the loft conversion, they lifted the Lino, opened up a floor panel and found the failed head... See more

Company replied

Rated 5 out of 5 stars

Having decided to ditch Virgin Media we needed an aerial for Freeview Play. Andy, very polite and friendly young man, arrived on time, discussed our options, agreed on a price and he worked very effi... See more

Company replied

Rated 5 out of 5 stars

Great service. Digital Direct were very friendly over the phone and the engineer was also very pleasant and had no issues replacing my very old TV antenna. He placed the cable exactly where I needed i... See more

Company replied

Rated 5 out of 5 stars

Very well run company. Elaine took my call and explained how they operate and booked my preferred day. The engineer Richard attended and was very professional. He gave me a quote for the work that ne... See more

Company replied


Company details

  1. Cable Company
  2. Closed Circuit Television Store
  3. Electrician
  4. Satellite Communication Service
  5. Security System Installer
  6. TV store

Written by the company

Why Choose Digital Direct? Digital Direct is a small family-run business built on honesty, reliability and getting things right first time. We genuinely care about our customers and pride ourselves on offering a friendly, professional and helpful service from first enquiry through to installation. With years of experience and thousands of happy customers, we specialise in all aspects of: • TV Wall Mounting • Aerial & Satellite Installations • Starlink Installation • WiFi & Internet Solutions • CCTV & Security Systems • AV & Sound Systems • Media Walls & Home Technology Our knowledgeable installers are approachable, experienced and passionate about delivering high-quality workmanship and tidy professional installations every time. Whether you need advice, repairs, upgrades or a complete installation, we are here to help and will always aim to provide the best solution for your home or business. Call Digital Direct today for a free quote and friendly expert advice.

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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5.0

All reviews

(4,007)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The engineer confirmed the cost of

The engineer confirmed the cost of, what was hoped would be, a long standing problem we have had. We accepted and he, quickly and very effectively completed the installation. This is the standard I have become used to from this company.

1 May 2026
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Reply from Digital Direct

Lovely review, thank you Mr Wright. We can see you are a longstanding customer and thank you for your ongoing support.

Rated 5 out of 5 stars

Very neat job

Arrived on time, Rich was very helpful, polite and done a very neat job of fitting the Aeriel and several connectors, would highly recommend

1 May 2026
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Reply from Digital Direct

Thank you Mr Bloxham. We always appreciate the time our customers take to complete or reviews.

Rated 5 out of 5 stars

Quick and professional response

Quick, professional response to my internet cable issue. Problem solved very quickly. Staff very knowledgeable and friendly.

30 April 2026
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Reply from Digital Direct

We will always be happy to help Lenka. Thank you for completing our review.

Rated 5 out of 5 stars

Digital Direct saved the day

Rob arrived with plenty of communication beforehand. He quickly diagnosed the problem and moments later a new part was fitted and all was working.

28 April 2026
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Reply from Digital Direct

Fantastic review thank you. We always share the reviews with the engineer who is mentioned, and also the rest of the team. Thank you again

Rated 5 out of 5 stars

Efficiently hospitable

Efficient, helpful, good communication. Pleasant service experience

30 April 2026
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Reply from Digital Direct

We are really happy that you were impressed with the overall service your received. Thank you for the review.

Rated 5 out of 5 stars

tv aieral

I rang up this company after i saw it online.
I explained to Kerry id had two nights of broken sleep due to my tv aieral was loose and making an awful noise.
The service i recieved was superb!! I had a phone call from the engineer( Richard/Nik) saying they had arrived and was up on the roof. Explained there and then the cost and would i like to go ahead with the works..
To sum up..
*Friendly and understanding office staff
*Prompt service
* Excellent quote😁
* Job well done!!
100% reccommend!!

28 April 2026
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Reply from Digital Direct

Lovely comments, thank you Amanda. We are fully aware of how important our reviews are when potential customers read through them and we appreciate your review. We will always be delighted to help.

Rated 5 out of 5 stars

Another brilliant customer service…

Another brilliant customer service provided. Ben as previously, delivered a quality and very helpful service. Very professional, I had a deadline to meet and the whole team sorted a date and time to ensure I could achieve the deadline. Nothing is too much and you do feel that you,as a customer , really does matter. I have now used this Company 3 times and they are consistent in their excellent customer service. Always my 1 and only company i reach out to for my technology issues. If you haven't used them I would recommend your give them that call. You won't be disappointed.

27 April 2026
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Reply from Digital Direct

Wow, thank you Angela. Your comments have been shared with the whole of the team and we really appreciate your continued support of our small local team. Thank you.

Rated 5 out of 5 stars

Aerial problem

Very helpful pleasant sorted it out straight away not pushy at all

20 April 2026
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Reply from Digital Direct

Thank you for your review Janice. Much appreciated.

Rated 5 out of 5 stars

Great service

Great service, friendly people. Job was done quickly and satisfactory.
Mess was cleaned away afterwards.
Thank you

8 April 2026
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Reply from Digital Direct

Brilliant review, thanks you Tonya. We are always here to help.

Rated 5 out of 5 stars

Great service

Great service. The installer was professional and courteous.He explained where the best signal was and did a tidy great job. The price was good aswell compared to the national companies.

20 April 2026
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Reply from Digital Direct

Thank you Glenn. We are a small genuine company and really appreciate your support.

Rated 5 out of 5 stars

Professional & friendly.

I spoke to a very pleasant lady on the Wednesday, to arrange to have an outdoor aerial fitted, we agreed for the following Tuesday as I had various commitments. On Thursday I had call to say if I was free could an engineer come round, he did, quoted me a very good price, less than an hour later all done, and set up a tv recorder for me . Brilliant job, would highly recommend.
A local company too. Thank you Richard.

16 April 2026
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Reply from Digital Direct

Thanks Kim, lovely review. Your comments have been shared with the colleagues mentioned and the rest of the team.

Rated 5 out of 5 stars

Fast great service

Fast great service. Will absolutely use again if needed. 5 ******************

17 April 2026
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Reply from Digital Direct

We would be more than happy to carry out further work for you Claire. Great comments

Rated 5 out of 5 stars

Customer service and keeping to…

Customer service and keeping to everything offered at a reasonable price.
First class service.

14 April 2026
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Reply from Digital Direct

First class service for a first class customer. Thank you Mr Owen.

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