Digital Direct  Reviews 

4,009
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and knowledgeable engineers for their exceptional professionalism, respect for property, and efficiency when completing appointments. Many people note that technicians arrive promptly, explain everything clearly before starting, and leave the workspace tidy. Consumers also appreciate the excellent customer communications maintained throughout the entire process, ensuring everyone stays fully informed. Additionally, people find the office team extremely helpful and report that the prices charged are very fair and competitive. Clients frequently highlight how reliable the overall service is and state they would readily recommend the business to others.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt arrival times and... See more

Staff

Clients share profound satisfaction with the staff, highlighting that both telephone support teams and field... See more

Price

Consumers find price to be positive, highlighting very reasonable rates and excellent value for money across... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness of the phone staff and... See more

Customer communications

Customers had positive experiences with customer communications, expressing satisfaction with quick phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Rob and Sam visit today to look at fixing poor TV reception, after the wife remembered the work in the loft conversion, they lifted the Lino, opened up a floor panel and found the failed head... See more

Company replied

Rated 5 out of 5 stars

Having decided to ditch Virgin Media we needed an aerial for Freeview Play. Andy, very polite and friendly young man, arrived on time, discussed our options, agreed on a price and he worked very effi... See more

Company replied

Rated 5 out of 5 stars

Great service. Digital Direct were very friendly over the phone and the engineer was also very pleasant and had no issues replacing my very old TV antenna. He placed the cable exactly where I needed i... See more

Company replied

Rated 5 out of 5 stars

Very well run company. Elaine took my call and explained how they operate and booked my preferred day. The engineer Richard attended and was very professional. He gave me a quote for the work that ne... See more

Company replied


Company details

  1. Cable Company
  2. Closed Circuit Television Store
  3. Electrician
  4. Satellite Communication Service
  5. Security System Installer
  6. TV store

Written by the company

Why Choose Digital Direct? Digital Direct is a small family-run business built on honesty, reliability and getting things right first time. We genuinely care about our customers and pride ourselves on offering a friendly, professional and helpful service from first enquiry through to installation. With years of experience and thousands of happy customers, we specialise in all aspects of: • TV Wall Mounting • Aerial & Satellite Installations • Starlink Installation • WiFi & Internet Solutions • CCTV & Security Systems • AV & Sound Systems • Media Walls & Home Technology Our knowledgeable installers are approachable, experienced and passionate about delivering high-quality workmanship and tidy professional installations every time. Whether you need advice, repairs, upgrades or a complete installation, we are here to help and will always aim to provide the best solution for your home or business. Call Digital Direct today for a free quote and friendly expert advice.

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(4,009)

306 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another great job completed

Another great job completed in short time by a very professional team member. This is the fourth separate job completed successfully by Digital Direct. Pricing seems very fair for the complexities of the projects.

1 July 2026
Digital Direct  logo

Reply from Digital Direct

Thank you Mr Barker. We really appreciate your support for our small, local team and always appreciate a returning customer.

Rated 5 out of 5 stars

We had a starlink satellite system…

We had a starlink satellite system fitted by digital direct and the engineers were excellent, so skilled and knowledgeable and nothing was too much trouble. They did a very neat and tidy job and helped us set everything up. Would highly recommend them.

1 July 2026
Digital Direct  logo

Reply from Digital Direct

Thank you June, great comments. We really are proud of our engineers who are fantastic with the install of new Starlink equipment and we are delighted that you would recommend our services to others.

Rated 5 out of 5 stars

Excellent Service

Our Social Club had been experiencing pixelation on our HD channels during the World Cup.
Digital Direct sorted the issue quickly and efficiently.
Both the call staff and aerial installer were helpful, polite and professional.

30 June 2026
Digital Direct  logo

Reply from Digital Direct

Really glad we could help Mr Tomkins, and so quickly as well. Thank you for your great comments.

Rated 5 out of 5 stars

Came on the same day

Came on the same day - a Saturday and fixed our Satellite dish there and then for a good price in readiness for the England match! 5 stars any day of the week!

27 June 2026
Digital Direct  logo

Reply from Digital Direct

Glad you managed to catch the match Gert and thank you for your fantastic review.

Rated 5 out of 5 stars

A really good and professional service

A really good and professional service. Arrived ahead of schedule. Gave me an accurate assessment of the work that needed doing and completed the job efficiently. They didn’t try to sell me a new aerial that wasn’t required. The price was reasonable.

22 June 2026
Digital Direct  logo

Reply from Digital Direct

Thanks Mr Robbins. Really happy you were delighted with the overall service.

Rated 5 out of 5 stars

From when Aerial installation I called to when the job was…

From when I called to when the job was done, was only a day. Richard came, give me a quote, I accepted and he installed straight away. He did a first class job, was very tidy and pleasant. I would recommend this company as I would definitely use again without hesitation if I needed them.

24 June 2026
Digital Direct  logo

Reply from Digital Direct

Thank you Mr Beddall. Your comments have been passed to the engineer you mentioned.

Rated 5 out of 5 stars

Rob and Sam visited to fix tv signal

Had Rob and Sam visit today to look at fixing poor TV reception, after the wife remembered the work in the loft conversion, they lifted the Lino, opened up a floor panel and found the failed head component. New item installed floor replaced and TV signal perfect.

Hot day, both lads were melting, so supplied pints of ice cold drinks to keep them hydrated. Remember to look after your workers.

Recommend this company and their workers. Thanks you.

23 June 2026
Unprompted review
Digital Direct  logo

Reply from Digital Direct

We really appreciate your comments, thank you Mr Edwards. We realise how important our reviews are when customers are choosing tradesmen to carry out work for them.

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the whole process liked the fact that they kept in contact by phone and sms.
The installation was professionally carried out with little or no mess.
Thank you for a first rate service.

15 June 2026
Digital Direct  logo

Reply from Digital Direct

Fantastic comments, thank you Mrs Petcher. We will always be here to help.

Rated 5 out of 5 stars

Slick installation

Slick installation, great communication overall a brilliant service

17 June 2026
Digital Direct  logo

Reply from Digital Direct

Straight to the point, thank you Mr Jones, fantastic comments. We really appreciate your feedback and know how important our customers reviews are.

Rated 5 out of 5 stars

Above and beyond service

Great communication and flexibility in arranging the engineer's visit. When the engineer came, he was polite, friendly and worked really hard to find a solution to our aerial problem. Would definitely recommend!

15 June 2026
Digital Direct  logo

Reply from Digital Direct

We always love to hear that our customers are so happy with the service they received that they would recommend us to others, thank you Fiona.

Rated 5 out of 5 stars

Digital Direct gave me a fast and…

Digital Direct gave me a fast and efficient service. Very pleased from the service in the office to the lovely guy who came to fix our problem.

16 June 2026
Digital Direct  logo

Reply from Digital Direct

Thank you, we really appreciate your lovely comments and that you were happy with the overall service you received. Regards

Rated 5 out of 5 stars

Great service

Great service. Digital Direct were very friendly over the phone and the engineer was also very pleasant and had no issues replacing my very old TV antenna. He placed the cable exactly where I needed it without any fuss. Job was complete in about an hour. If you have an ageing antenna/cable and have been struggling with reception then Digital Direct will sort it out!

18 June 2026
Digital Direct  logo

Reply from Digital Direct

Steve, what a great review. We really appreciate your last comment recommending our small local company to others. Thank you and your comments have been shared with the team.

Rated 5 out of 5 stars

The chap who came was straight with me…

The chap who came was straight with me no speel very pleased with his polite way of talking to me he was most helpful and should l require your company's help in future l will not hesitate to contact you many thanks.

18 June 2026
Digital Direct  logo

Reply from Digital Direct

Wow, what can we say other than thank you Mr Seymour. Great review and we are always delighted when our customers say they would use our services again. Thank you.

Rated 5 out of 5 stars

Great service

Arrived on time and spotted the problem immediately. Even so he checked all other possibilities to be sure. Carried out the work required efficiently and professionally.

16 June 2026
Digital Direct  logo

Reply from Digital Direct

Fantastic review, thank you. We have passed on your comments to the engineer who carried out the work for you.

Rated 5 out of 5 stars

Excellent service..but am awaiting fir…

Excellent service..but am awaiting fir invoice i was promised..good bysiness but expensive

15 June 2026
Digital Direct  logo

Reply from Digital Direct

Good morning Mr Creed and thank you for taking the time to complete our review. We are sorry that you thought the charge was expensive for the work that was carried out and can confirm that your invoice has now been sent. We have left a message on your mobile answer machine asking you to contact our office and our director will be more than happy to discuss your comments and concerns. We want to make sure all our customers are happy with the service provided. Hope to hear from you soon.

Rated 5 out of 5 stars

Had a slumped terrestrial TV aerial…

Had a slumped terrestrial TV aerial on my roof, the customer services team have been outstanding from start to finish and the engineer who attended was timely, polite and efficient, he diagnosed it as an issue with the U bolt and advised it would cost the same to repair or remove the aerial (~£100 inc. VAT), I elected repair and this was completed in minutes, now looking safe and secure up there.

18 June 2026
Unprompted review
Digital Direct  logo

Reply from Digital Direct

Thank you for completing our review, it is always appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look