David M Robinson Reviews 

Outstanding experience at Tag Watch Shop in Liverpool 1 From the moment I walked in, the hospitality was first-class — friendly, professional, and genuinely welcoming.

I managed to secure an incredible timepiece, one of only 300 made, which made the visit even more special. A big thank you to Billy Rocket for his knowledge, service, and for making the whole process smooth and enjoyable.

Highly recommended if you’re looking for quality watches, thanks again Billy Rockett 👍

We felt like valued customers. We had 2 watched serviced. From start to finish all the team were professional and so welcoming. We were given options on how far to go with refreshing the time pieces and advised how we could break this down. They were very helpful and I am glad we chose them.

I recently purchased a watch from David M. Robinson in Manchester (St Ann’s Square), and the entire experience has been exceptional.

I’d especially like to recognise Emmeliea, who has been outstanding from the very beginning. From the moment I first visited the boutique to register my interest, through to collecting the watch, she made the whole process feel personal, relaxed, and genuinely enjoyable. Her communication, professionalism, and attention to detail were second to none.

Having visited other boutiques in the past, I can honestly say this experience was miles ahead. You feel truly welcomed and looked after, rather than just another customer. That level of care really makes a difference.

A huge thank you to Emmeliea and the team—I’m already looking forward to returning and building a long-term relationship with DMR.

Great experience with everyone involved especially Alex & Hannah.

We had a wonderful experience with the David Robinson jewellers. Our appointment was with Summer, who we found to be welcoming, friendly, courteous, professional and extremely knowledgeable. The environment was relaxed and comfortable. We were not rushed, felt under no pressure and all of our questions were fully addressed. Overall- a really excellent and enjoyable experience.

I dealt with manager Melanie Ricks. She was absolutely first class as were the rest of the staff. Giving confidence and advice in an important occasion purchase. I would and will recommend in the future

Really pleasant professional staff who could not have been more helpful

Many thanks to Summer at DMR Mcr who has been so helpful and a great pleasure to deal with. I’ve received excellent guidance and a warm & friendly welcome each time I’ve visited. My purchases have felt very special on each occasion.

I recently had the pleasure of receiving outstanding customer service from james Atkinson, a member of staff, from the Liverpool one branch and it truly made a lasting impression. From the moment I approached him he was welcoming, attentive, and genuinely focused on helping me.

What stood out most was his professionalism and product knowledge. He took the time to fully understand what I was looking for, asked thoughtful questions, and provided clear, honest recommendations tailored to my needs. At no point did I feel rushed or pressured—instead, the experience felt personal and considerate.

His positive attitude and willingness to go the extra mile really elevated the entire interaction. He ensured I was completely satisfied with my purchase and even offered additional advice to help me make the most of it. Kudos to james Atkinson absolutely outstanding customer service a real credit to David M Robinson Liverpool.

It’s rare to come across such dedicated and customer-focused service, and it made my shopping experience not only smooth but genuinely enjoyable. This level of care reflects extremely well on the business, and I would not hesitate to return because of it.

To me DMR is much more than just a place to shop watches - any time I’m in Canary Wharf I feel more than welcome to stop by, say hi to Bale and Charley, and learn something new about horology. And the showroom never fails to surprise!

By now I have purchased several timepieces from DMR and each experience has been fantastic. Most recently, I was invited by Charley to see a dream piece that I had expressed great interest in. She helped me find the perfect fit on my wrist and showed us many other timepieces from the Rolex collection - the whole purchase experience was extremely smooth and Charley took great care of us. Overall can’t recommend DMR enough and I’m already looking forward to my next visit!

Absolutely amazing experience. Alex went above and beyond and I can’t thank him enough. In the past I’ve used other jewellers but they don’t come close to DMR. I’m looking forward to doing business with them again. Thank you

On both visits the staff were very friendly and helpful.
I was given timescales which were exact.
Great communication by E mails,
I had my dog with me as we travel from north Wales and she enjoyed the fuss and treats given to her.
I was also provided with a lovely cup of coffee .
The watch carry case and information booklet also very nice touches.

Wife and I are returning customers now and have in every interaction with DMR received the highest level of service from our main point of contact, Charley, as well as from other members of the team. The DMR team is knowledgeable and dedicated. It is a pleasure to shop in their boutique!

I had a truly fantastic experience at DMR in Canary Wharf. Asif and Bale really looked out for me - a huge shout out and thanks to them. The customer service was honestly second to none, I do not know how it could have been any better. I am really looking forward to continue building the relationship going forward.
Thanks again!

Recently engaged with DMR Manchester to sort a watch for myself. Craig has been an absolutely class act throughout the whole process, managing expectations, communicating updates and was always very accommodating.
I will certainly continue to use their services when needed in future, nothing short of exceptional.

The assistant Asif made me experience great! He's professional, patient, and always quick to hele and communicate whenever any issues come up. He provided honest advice and made sure I found exactly what I was looking for. Thanks to Asif, I'll be coming back to DMR for sure. Highly recommended! Wonderfuly service!

Baron in Canary Wharf store is truly professional. Everytime I visited the store, he is friendly and patiently understands my needs. He is knowledgeable about market, and dedicate to deliver via offering various options proactively. Earlier delivery further made me realised that I chose the right store which must has great reputation. And I would recommend my friend to him. The whole experience is a real class.

David M Robinson have been my preferred jewellers since 2010, and they have been consistently exceptional throughout. The quality of their jewellery and watches is superb, but what really sets them apart is their professionalism, attention to detail and personal service.
A special mention must go to Baron, who has always been outstanding. He is knowledgeable, courteous and incredibly helpful, and he always goes the extra mile to make the experience enjoyable and seamless. He is a real credit to the business.
After many years of excellent service, I would not hesitate to recommend David M Robinson to anyone looking for quality, trust and first class customer care.

Amazing Experience
Ashley and Bryan both very nice lovely gents
This meeting was very important to me and thanks to both Ashley and Bryan it was great and I would recommend it
Thanks to both of them, my rolex colection is bigger and another of my dreams came true

I’m relatively new to DMR (Canary Wharf) but in the last couple of months they have been stellar. Charley has been my point of contact - no question is too silly, her manner in talking through the process of various timepieces or jewellery is perfect. Finally when I had some issues on the collection day - her and the team went the extra mile to remove the stress from me. I thoroughly recommend them :)