CTT - Correios de Portugal Reviews 

Avoid posting using CTT to Portugal. Posted a gift in October 2024, held at customs until February 2025, when I was given notification of 1 week to complete an online process via the portal. When I went to do it the button to move the webpage on/ forward was greyed out/not usable. Conveniently, CTT didn't respond until after the deadline and alas, my property/gift is now missing. You're wasting your time and money using the CTT service.

They have a page for solving incidents, but have never answered to any of my applications. And they do not provide alternative contacts - if you call by the specified phone number, the robot will just tell you use the same webpage.

I wish I could give a zero rating. Absolutely useless. Commercial invoice completed correctly, parcel held for days with no communication. No urgency, no communication, they couldn't care less - absolutely appalling service and total incompetence.

Held my parcel to ransom, I sent some Christmas cards and some plastic flowers my children had made for gifts to family in Portugal. Got a message from CTT saying that there was something wrong with Royal Mail customs declaration I had filled out, so they wouldn't delivery my parcel. I still have no idea what was wrong as they won't tell me, despite me repeatedly asking them. My family never got the parcel and they haven't sent it back to me either.

I am disappointed with the service. The website doesn’t function properly, making it impossible to change the details or delivery date for the package. The courier didn’t notify me of any delivery issues and sent the package to the other side of the city, two hours away from where I live, even though there are much closer pickup points. I’ve spent half the day on the road just to retrieve my package. This is terrible.

I was sent a message my parcel was out for delivery. I waited all day then received a message stating it couldn't be delivered. This happened 3 times. Three days of waiting at home.
Checked delivery status and it was still at the centre in Guia. I live in Lagos.

Terrible service, always giving wrong guidance, poor customer support and constant disrespect with client, all they do is a joke, like last time I had a order to be delivered at my home, but it was it was redirected to a pick up point, saying I had chose that option, even though I was at home all day just waiting for my package and didn’t receive any contact from their team, and the best is that they didn’t accept my request to try another delivery to my home as the previous request was already concluded.

Rubbish company doing a lot of mistakes in the customs. I have a parcel sent to my mother-in-law which is a gift and they are claiming it is a commercial parcel. They put sender address of dpd and not my personal address that the parcel was sent from. Now they are asking for a proof of purchase. Honestly, how am I supposed to give a proof of purchase of the handmade gift? Good question. Avoid it at all costs, not worth the time and patience... I agree with all the reviews below.. Our wedding invitations just disappeared... Do not risk it.

I hope you are reading this before using CTT 'services'. As reported by many here, they have a habit of losing or withholding your items due to errors from their own negligence. From my experience, they also try to make it as impossibly hard for you to reclaim items while also ignoring your requests to refund services they failed to provide.

In October 2024, I used CTT at Aeroporto Francisco Sá Carneiro in Porto to send a gift home. From the start, the experience was appalling. One senior woman at the desk there was exceptionally rude, loudly complaining to staff about tourists in Portugal (she didn’t realise my family is Portuguese). Another employee expressed how she wanted to keep my gift if I left it at their desk. When I declined, they became very rude - saying that my item would only arrive broken anyway.

When I returned to my home country, DHL informed me that CTT had failed to record essential shipment details when they charged me for the shipment. Details were (conveniently) missing from their side, and I had to reconfirm all of these. Following this, I was asked to write a vague ‘written statement’ with no other details provided. Despite the repeated efforts of DHL to obtain more clarification about this 'written statement', their communication was ignored only until my item was marked for return to the CTT desk.

CTT blamed me for their own negligence and for not getting back to them in time (even though DHL had) so my item had been returned to their desk. They stated I now needed to visit their desk in Porto to collect the item – an absurd and impractical demand considering I live outside of Portugal. Two months later and following many attempts to resolve the issue, CTT is still ignoring my requests for a refund for a shipment service they ultimately failed to provide due to their own errors. Very shady indeed!

Considering the similar experiences of others on this site, having CTT operate at airports like Aeroporto Francisco Sá Carneiro in Porto is a major concern. With their disastrous track record, I urge anyone to steer far clear of CTT and I hope that this review, and other reviews on this site, prompts a proper investigation into their practices.

Only brainless fools would recommend this company . Made me wait whole day informing it can come anytime until 19 hr but atleast found I was absent to pick it up when they were out there in the day time in delivery status . Liars and incompetent

Hours waiting on the live chat. They want I pay more then 100% in tax. Insane. Trust pilot should allow to upload photo evidence.

The worst at handling the issues.
They will waste your time, money and nerve cells.
Avoid at any cost.
Call centers are always busy at any time,
AI-powered chatbots will guide you around so you'll feel like you're walking in circles.
Old chat bot will show you the same not working points of contact.
Emails will be rejected with the error code 550.
WhatsUp will have the same AI-powered chatbot that will say you "Hi, we vaporized all the humans in this company" (actually they didn't say that, but they'll left you with this feeling).

*UPDATE*: they contacted me and solved the issue after I left the review under their HQ in Lisbon on Google Maps.

Incredibly slow, incompetent and rarely able to do anything right. Zero care for customers and no attempt at all to do any better. Forever waiting times, that's if they even manage to not lose your packages. Even within same country they can't move anything at a decent pace, only reason they are so bad is because they don't have large enough competition so they don't feel the need to do better at all since there's barely any other choice.

The worst postal company in Europe, and possibly the world. I’m genuinely afraid to buy anything online because of your service. It is absolutely horrendous.

Receiving these notifications with zero communication has become a daily occurrence.
“It was impossible to get to the address” and “The recipient did not answer.”
Complete nonsense.

Ctt is poor mailing service. Try to avoid if possible.

They delivered my parcel at wrong location and they do not tell me about it. My passport is lost in this parcel by ctt. They do not listen to customer problem and they are not telling to me about it’s delivery proof or receipt .

I will become the customer that they will hate to have. I will fight no matter how much time it takes.Package never delivered, wrong address ? No lazy workers. You are just LAZYY. You don’t want to deliver so you put wrong adress to get rid of packages and ship them back so you don’t have to work. CTT you deserve a 0 rating and 1 star is already too much for your non existent devices.

CTT is probably the worst delivery company in the world. I have lived all over the world and never experienced such a low value service.
Ordered several items on Amazon, I work remotely so I am always home during the day, yet, the delivery guy never even rings at my apartment. It never gets delivered! I only get the the notifications all the time, that the parcels could not be delivered.

Incredible, super frustrating. Hope you don’t need to use CTT!

Terrible customer service. They lost my package and didn’t receive the package and there WhatsApp chat was useless and never responded to my multiple questions.

You're probably reading this after and not before using this company. But, if you're one of the very few people doing research in advance, this is your warning. Don't use them to send or receive anything or you'll lose your goods. Also, if you shop online or have people sending you goods to Portugal insist they don't use CTT or you'll lose your time, mind, and goods.