CTT - Correios de Portugal Reviews 

Fails to deliver packages and provides no compensation despite paying for registered mail.

Provides incomplete tracking despite paying for tracking, refuses responsibility.

Blackmails you into paying for additional services to get insurance. If you don't, they can apparently lose your packages without compensation or responsibility.

Doesn't ship to the USA.

Say they will deliver. Postman ring my phone one signal, no one in the other end. Hapened 3 days in a row. I have taken them to the police. Never again CTT. Criminal company...

Absolutely horrible!
The website is all in Portugese, the gentleman online is inpatient, the process is a mess, nothing is intuitive ai you need to write only one word in the forms and small letters! else the system just does not take in information! How would you know that? The process is messy and murky! The instructions are unclear. Avoid sending anything to Portugal! its a nightmare! Takes 2.5 weeks to send a tiny parcel!

The service is timely and the drivers friendly. It is a reliable service. The workers in the CTT offices can be a bit less than friendly but that is true for most Portuguese government offices. The Portuguese have ALWAYS been kind and considerate to us but the government folks NEVER smile and can be abrupt. I wish I knew why.

0 rating. This company never deliver. They say nobody was home but we at home all day. The next day they say they will redeliver nut the excuse is they could not get to the house. Other delivery vans do, tractors and lorries drive by and even cement mixers...but not a ctt van! I think the drivers just hide all day and never deliver anything. A very very poorly run company. Management need to put gps tracking on their vans to monitor what their drivers do all day.

Parcel was failed to be delivered but maybe because I was staying at an apartment. Not sure how apartment deliveries work. Good correspondence over Whatsapp to rectify the issue.

Horrible horrible postal service. Their delivery guys do not even ring doorbells.
Offices always crowded, if you miss your package— which is almost always-/ guven their reluctance to ring bells— in the pick up offfice, you need to wait about an hour.

Very very poor service .
If you have something important or very important document, I highly advise to avoid this service. Very poor customer service and service. Never see in my entire life .

I wake up to a text message saying they will deliver between 1415 and 1730. So I go out to do things, but then get a phone call at 1315 asking where I am. Then the package is not delivered. This happens again and again and again. Obviously they hired a fancy consultant from an organized country to develop this system and then couldn't possibly implement it correctly.

What is the point of having a website that tells you the post office is open and when you get there a hand written notice informs you that it is shut because of a holiday? How hard is it to put it on the website?

I can’t believe how bad and low this company is. They throw the package randomly in any mail box in the building and they did that for five times!

When you call the customer service they talk in a very rude way and they’re not welling to help with anything and avoids taking any responsibility.

I could swear that mail services 200 years ago was more efficient and useful.

Its close to lunch time lets ring the customer quickly then hang up and leave a message saying they did not answer. I wait in all morning. China to Castelo Branco CTT and that's where the problems start. Shipment No: 0079350082809728460173

Está quase na hora do almoço. Vamos ligar rapidamente para o cliente, desligar e deixar uma mensagem dizendo que não responderam. Espero a manhã toda. Da China para Castelo Branco, CTT, e é aí que os problemas começam. Nº da remessa: 0079350082809728460173

I paid 85€ to send a 0.8kg parcel from Portugal to France in 2-3 days. it took 5 days, never again, such a bad service.

I was travelling in Portugal and I forwarded essential medications ahead by mailing to a CTT branch using the Posta Restaura service. When I reached the delivery destination, I was told that my package had been returned to the sending CTT branch. The time period was well within the deadline specified on the CTT website. My medications are now unrecoverable. In Spain I twice used the same process (Lista Correos) without any problems.

This company is the most irresponsible company I have ever seen. They don't do their job properly at all. They have sent my package twice in two weeks wrongly and late. Do not use ctt under any circumstances.

Would give a zero if I could, terrible company with terrible service. The deliveries take forever and there's poor communication and actions when raised.

To all those CTT customers who are unsatisfied and are complaining about postal services in Portugal: As functionaries we get paid low salaries, so why would we do our work properly? Lack of training, lack of mail security, small salary, lack of affordable rent, unable to make a normal living, why would we care to provide a good service and to secure your mail properly? Try this in developed countries. Next time vote this CTT management company out, perhaps the new management company will do a better job taking care of their employees and the mail security. You can see all mail sorting rooms are unlocked and anyone at any time can come in and steal your packages.

Much like several users below, I wish I could give this company a 0. The customs charge was extortionate and we decided to return to sender. What an error that was.

They lost the recipients phone number so did not contact regarding the customs charge. We only received this information after calling and speaking to several people.

It is now a month and the package is still in portugal but 'in transit'. It took almost 2 weeks to authorise it for return after we had selected this on the portal.

Out of the 12 or so people I have spoken to throughout this ordeal only one has been helpful and kind. He did his best and appreciated that the service was terrible. He put me through to another department to see if they could do anything about it and to try and speed up the process.

Unfortunately the person he put me through to was the rudest person I spoke to so far. Patronising, unhelpful and consistently cutting me off to direct me to the portal.

Every time I have spoken to them I just get told to wait, I have spent over a month waiting and thr package is still yet to leave Lisbon, let alone portugal.

Without a doubt, the absolute worst company I have ever had to interact with. Rude staff, unhelpful, patronising and poor service. They read off a script and act like robots, no appreciation that people are taking time out of their day to try and resolve ongoing issues, they speak to you as if it is a nuisance that you want to know where your belongings are.

They have asked me if I want to make a complaint but honestly the process of just trying to use their service is so horrifically slow that I anticipate that the complaint will take about a year to get anywhere.

CTT should be ashamed of the attitude of the majority of the people who work for them and of the service they claim to provide.

Appalling.

It's the second times my deliveries disappeared in few weeks.
No help nor insurance, customer service can't do anything about it.
Bit disappointing... Once can happen
But now it start to leave a bad taste..
Be careful especially if you have a foreigner name..

Lost my passport, horrible company and people to deal with. Don't send anything with CTT.