The Brilliant Staff at the Burton upon Trent Centre twice tracked down recipe for paints, that had been supplied to our contractor when we redecorated our business premises in August 23, so that we... See more
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See what reviewers are saying
I would personally recommend Mandy at crown Doncaster branch, she was soo helpful with her advice on helping us pick colours for our full bungalow renovation. She listened to our ideas and came up... See more
Company replied
I bought paint from Crown in Stirling. It was clearly old stock as the pigment had solidified at the bottom and would not mix as it was rock hard. I phoned to ask why are they selling such cra... See more
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Made several visits for tester pots, to Radcliffe Road branch , always patient and helpful. Final decisions made , orange paint ordered, delighted with result. Would recommend anyone to look no furthe... See more
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Company details
- Paint Store
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Home Improvement Store
- Paint Manufacturer
About Crown Decorating Centres
Written by the company
Premium quality Professional and DIY paints, accessories and decorating equipment from Crown Decorating Centres, available in-store and online.
Quality interior and exterior paints, including Crown Trade, Crown and Sandtex.
Search for your local store here.
Add a splash of colour to exterior wood with Sadolin paints, stains and varnishes.
Shop our extensive range of paints, accessories, tools and equipment.
Contact info
Hollins Road, BB3 0BG, Darwen, United Kingdom
- 0330 024 0309
- Crown.CRM@crownpaints.co.uk
- www.crowndecoratingcentres.co.uk
4.3
Excellent
714 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The goods I ordered click and collect…
The goods I ordered click and collect were not ready despite receiving an email saying they were.
Crown responded asking for details of my experience via their website site. I had already complained to them via that method but nothing has happened. It is obvious that Crown do not bother.
Another glossy web site with the reality not up to the actuality.
24 February 2026
Reply from Crown Decorating Centres
We are sorry to hear you are still awaiting on your goods for collection .if you can please contact us via our website www.crowndecoratingcentres.co.uk and input your details on our 'Contact Us' and the store you ordered the paint from we can investigate this matter.
Excellent Service
The staff at Crown Decorating Centre, Maidstone went above and beyond to provide us with paint. Machine wasn’t working so they went to Medway and got the paint mixed up for us and brought back to Maidstone store. Lovely, friendly ladies and will definitely use again. I have used before and the service as always been excellent.
20 February 2026
Unprompted review
Reply from Crown Decorating Centres
Thank you for your review it is greatly appreciated , I will share your review with the store and area manager.
Out of the three items I ordered online…
Out of the three items I ordered online only one of them was available.
When I picked the order I asked about my account and any applicable discounts .
I was told that a 10% discount was already applied but I would have had 30% discount if I had just gone and bought directly from the store.
Thi makes the idea of buying online and click and collect not worth using
5 March 2026
Reply from Crown Decorating Centres
We are sorry you were not happy using the online order service. If you can please contact us via our website www.crowndecoratingcentres.co.uk and input your details on our 'Contact Us' we can investigate this matter.
bad customer support, bad delivery
My parcel was not delivered - I tried to contact over the email 3 times and over the phone but still have not received any updates or support. Avoid buying.
2 March 2026
Reply from Crown Decorating Centres
We’re sorry to hear that you haven’t received your order. Please email your details, including your order number, to customer.care@crownpaints.co.uk so our team can look into this for you.
Got a email saying upto 48 hours they…
Got a email saying upto 48 hours they would be in touch to discuss paint colours and to arrange a delivery, yeah right still waiting
7 March 2026
Unprompted review
Reply from Crown Decorating Centres
We are sorry to hear of the issues you have had, can you please contact Crown Customer Care on 01254 704951 or email details to customer.care@crownpaints.co.uk
Reply from Crown Decorating Centres
Thank you for your kind review. We're delighted to hear that you are happy with our service.
Helpful and knowledgeable staff
Ordering online was really efficient and the staff were helpful with the questions I asked in the store.
5 February 2026
Reply from Crown Decorating Centres
Thank you for your feedback. We're pleased to hear that your online ordering experience was efficient and that our team provided helpful assistance in store.
We went to Corby Crown Decorating…
We went to Corby Crown Decorating Centre Corby on Saturday 14th of February.
We had a fantastic knowledgeable experience with Kim on the products and what to buy.
We appreciate all the help she gave us.
Absolute star, thank you Kim we couldn’t have done it without you.
Decorating with your help as complete novices, turned out perfect.
100% Kim thank you again
Peter & Denise Gubb
14 February 2026
Unprompted review
Reply from Crown Decorating Centres
Thank you for your review it is greatly appreciated , I will share your review with the store and area manager.
Haven't received my paint yet ive been…
Haven't received my paint yet ive been informed it will be Wednesday or Thursday before I recieve it seems a long time
3 February 2026
Reply from Crown Decorating Centres
We are sorry to hear you are still awaiting delivery .if you can please contact us via our website www.crowndecoratingcentres.co.uk and input your details on our 'Contact Us' and the store you ordered the paint from we can investigate this matter.
Brilliant
Brilliant, fast delivery and well packaged Paint, they also had a paint that we struggled to find elsewhere,
Thank you
3 February 2026
Reply from Crown Decorating Centres
THank you very much for your comments and taking the time to leave a review
Reply from Crown Decorating Centres
We are sorry to hear you are still awaiting delivery .if you can please contact us via our website www.crowndecoratingcentres.co.uk and input your details on our 'Contact Us' and the store you ordered the paint from we can investigate this matter.
Reply from Crown Decorating Centres
Thank you very much for your comments.
It's been emulsional,
A little later in delivery than usual for some reason but excellent service again and great prices. Amazing abilities to colour match paints.
Diolch Thankyou
28 January 2026
Reply from Crown Decorating Centres
Thank you for taking the time to leave a review
Unable to order any paint for delivery…
Unable to order any paint for delivery on the website. Consistent error message before reaching payment.
26 January 2026
Unprompted review
Reply from Crown Decorating Centres
We are sorry to hear you are having issues ordering paint on our website, if you can please contact us via our website www.crowndecoratingcentres.co.uk and input your details on our 'Contact Us' option we can investigate this matter.
Reply from Crown Decorating Centres
Thank you for your comments we appreciate your feed back
Very friendly and helpful staff
Needed a paint mixed and immediately both Lisa and Helen were both friendly and helpful. They showed us some finished designs of their own and the whole purchase was enjoyable. Would certainly use them again
15 January 2026
Unprompted review
Reply from Crown Decorating Centres
Thank you for your comments
Great individual service
Great individual service. Phone calls to keep me up to date on my order, and then because my item was out of stock, a can was mixed especially and delivered to my door! That’s what service looks like.
30 December 2025
Reply from Crown Decorating Centres
Thank you for taking the time to leave a review
Reply from Crown Decorating Centres
thank you for taking the time to leave a review
Only ordered online on Sunday and…
Only ordered online on Sunday and received less than 24 hours later brilliant
4 January 2026
Reply from Crown Decorating Centres
thank you for taking the time to leave a review
Rapid delivery of what was wanted.Will…
Rapid delivery of what was wanted.Will be back for more.
2 January 2026
Reply from Crown Decorating Centres
Thank you for taking the time to leave a review
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