Great experience - order placed on a Thursday afternoon & arrived the next day. Very happy with purchase, I'd been looking for a 18" floor fan (out of stock everywhere or doubled in price) but Cromw... See more
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Needed x2 floor fans 18” asap before the onset of last heat wave 🥵 couldn’t source a decent fan for love nor money But found Cromwell online & Floor fans in stock and completed Next day Free deliver... See more
Rapid processing and quick delivery of requested items - next day for each order; items - jerry cans - look sturdy and well-designed, I hope appropriate for purpose (storing water in case of water... See more
We were very disappointed to have to wait a month for the fan, the website having indicated the item was in stock and would be delivered in a few days. Company kept us informed though and fan duly arr... See more
Company details
- Safety and Work Wear Store
- Abrasives Supplier
- Drilling Equipment Supplier
- Janitorial Equipment Supplier
- Tool and Die Shop
Written by the company
Cromwell has grown from humble beginnings over 50 years ago to become a trusted source of MRO supplies and industrial products. With a network of branches and offices in the UK and across the globe, we help keep the vital cogs of industry turning. Supporting those who make and manufacture the world around us. Going above and beyond to keep operations running and people safe. We do this by not only providing easy access to an extensive range of great value, high-quality products, but also through exceptional customer service and a wealth of technical expertise to help you get the job done. We’re famous for power tools, hand tools, cutting tools and abrasives, plus PPE. A leading supplier of inventory management systems and corporate workwear. Since becoming part of the W.W. Grainger, Inc. family in 2015, were stronger than ever. Always ready to serve. Always committed to supporting our customers as they rise to new challenges – today, tomorrow and beyond.
We keep industry working
Written by the company
- Keeping operations running and people safe
- Cromwell has been established for over 50 years and is a supplier of maintenance, repair, and operations products, offering an unrivalled choice to all industries, professions and trades.
Contact info
65 Chartwell Drive, LE18 2FS, Leicester, United Kingdom
- 0800 338877
- contactus@cromwell.co.uk
- www.cromwell.co.uk
4.4
Excellent
13K reviews
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enquiry dealt with promptly
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your website is slow and laggy
Your website is slow and laggy, its painiful.
Noting once ordered, your service is really good
20 August 2026
Reply from Cromwell
Thank you for taking the time to leave your review.
We're sorry to hear that you found our website slow and laggy during the ordering process. We appreciate how frustrating this can be and understand that it impacted your overall experience.
That said, we're pleased to hear that once your order was placed, you were happy with the service you received. Your feedback regarding the website has been noted and will be shared with the relevant team for review, as we are always looking for ways to improve our customers' online experience.
Thank you again for your feedback and for choosing Cromwell.
Kind regards,
Donna
The Genuine Article!
Had a great selection of items and actually had the items I needed that were of accurate description unlike other sellers. Very helpful experience. Items arrived well packed and arrived safe. Recommended.
20 August 2026
Quick receive goods
20 August 2026
Happy with price and Kennedy’s tool…
Happy with price and Kennedy’s tool chest. Would use Cromwell tools again.
17 August 2026
Great service and a good product.
19 August 2026
Right product in stock at right price…
Right product in stock at right price delivered next day . What more could you ask for !
19 August 2026
Order arrived damaged
Order arrived damaged. Made them aware. I was told leave it with us to investigate. Nothing. No apologies. No refund. No replacement.
18 August 2026
Reply from Cromwell
Daniel Ferdinand,
We're very sorry to hear about the damage to your order and, more importantly, the delay in getting this resolved for you. This is not the level of service we aim to provide, and we completely understand your frustration at having to chase us for an update.
We sincerely apologise for the lack of communication and the time it has taken to resolve this matter. We have now arranged for a replacement watering can and broom to be sent to you free of charge.
We appreciate you bringing this to our attention and are sorry again for the inconvenience and disappointment caused.
Kind regards,
Donna
Customer Resolution Team.
We bought the same Jerry can before,
We bought the same Jerry can before,
And experienced no problem at all.
If a criticism, you can work on your packaging. What a waste !
18 August 2026
Website achingly slow and clunky to the…
Website achingly slow and clunky to the point I logged off 3 times out of frustration. Ordered 2 brooms and alone sent with wrong head. Must try harder guys. I’d buy from Amazon next time.
22 August 2026
Unprompted review
Reply from Cromwell
matt stakes,
Thank you for taking the time to leave a review.
We're sorry to hear that you experienced difficulties with our website and that the item received was not as expected. We take feedback like this seriously, as both website performance and order accuracy are important to us.
We did try to investigate the concerns raised and requested some further information so that we could look into the issues in more detail, but unfortunately we did not receive a response.
We would still welcome the opportunity to review this for you. If you would like us to investigate further, please contact our customer service team with your order details and we will be happy to help.
Kind regards,
Donna
Customer Resolution Team.
Good Value
I bought two water butts at a very fair price and they were delivered the following day. It hasn't rained much since but both barrels are working well. I am very happy with the purchase.
18 August 2026
Very pleased
I'm exceptionally pleased with my purchase which is a great design and excellent value for money. I have logged Cromwell's website and will look to you for all my future gardening product needs.
18 August 2026
Excellent service
Excellent service, have what I want at a excellent price, very fast delivery, a great company and would buy from again, I would recommend to anyone.
17 August 2026
Good & Bad
The good part was the help I had from Claire with the delivery of my order. The courier sent the parts back instead of trying to deliver to my house again. The dies were finally successfully delivered.
There is however a quality problem. I used the M2 die on Saturday to thread a piece of 2mm diameter silver steel. After completing a 12mm length of thread part of the die cracked.
I held the rod in the chuck of my lathe, the die in a precision holder in the tail stock, and used Rocol cutting compound. The die was turned by hand. I have cut many threads in this manner before without breaking one die.
I purchased a high speed steel die on purpose so that it would last. This shouldn’t happen to a quality product so I believe it must have been manufactured incorrectly. I would therefore like either a replacement M2 die or a refund for it.
Once again your help would be greatly appreciated.
17 August 2026
Reply from Cromwell
Mr Moth,
Thank you for taking the time to speak with me just now. I'm pleased to hear that you were happy with the service and the resolution we were able to provide.
I'd also like to apologise for the issues you experienced with both the delivery and the faulty M2 die. We understand how frustrating it was to have to chase for an update after reporting the fault, and we're sorry that our communication did not meet the standard you expected.
Thank you for bringing the matter to our attention and for giving us the opportunity to put things right. I'm glad we were able to reach a satisfactory resolution and process the refund for you.
We truly appreciate your patience and your feedback, and we hope to have the opportunity to serve you again in the future.
Kind regards,
Donna,
Customer Resolution Team.
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