Cutwel Reviews 2,609

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the excellent craftsmanship and robust nature of the items received. The ordering process is frequently described as easy and efficient, with many appreciating the clear website and helpful product information. Reviewers also commend the prompt and reliable delivery service, noting that items often arrive quickly and well-packaged. However, some people were dissatisfied with aspects of the delivery, mentioning issues with couriers, delayed shipments, or items not arriving as expected. A few customers also experienced problems with incomplete orders or misleading product descriptions, leading to frustration.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed of delivery,... See more

Product

Reviewers mention positive feedback about product quality and selection. Customers frequently praise the good... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found it easy to place orders... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent service,... See more

Quality

People report positive experiences with quality. Customers frequently praise the good quality products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very much an ad-hoc customer, but always the highest standard of service and advice. Last week it was for a few niche milling cutters needed reasonably urgently. Problems solved, and cutters despatche... See more

Company replied

Rated 5 out of 5 stars

Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).

Rated 5 out of 5 stars

Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more

Company replied

Rated 5 out of 5 stars

I have an elderly vertical mill which when I bought it second hand was supplied with limited tooling. According to the manual I have could been fitted with one of numerous arbor sizes. A phone call qu... See more

Company replied


Company details

  1. Tool Store

Written by the company

Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 65% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Cutter delivery…

I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it just said “180 days”. Presumably this means the balance will be delivered within 180 days? Any chance they could be delivered a bit sooner? A few more words of explanation would have been more helpful.

31 March 2026

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