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Cromwell Reviews 

12,566
•
TrustScore 4.5 out of 5

4.4

Safety and Work Wear Store
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Review summary

Created with AI, based on recent reviews

Considering 1,744 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping service and exceptionally reasonable prices offered on a wide variety of hard-to-find products. Consumers note that the online ordering platform is extremely simple to navigate, and their purchases consistently arrive promptly and in secure packaging. However, some customers also noted occasionally experiencing unexpected delivery delays, missing components within their packages, or frustrating service problems involving external couriers. A few people mentioned that parcels were sometimes left completely unattended in vulnerable areas or that stock availability information online was occasionally inaccurate.

What people talk about most

Delivery service

Consumers find delivery service to be marked by widespread satisfaction, frequently highlighting... See more

Product

People report positive experiences with product, highlighting great quality, fair pricing, and exact... See more

Order

Reviewers share mixed feedback about order experiences, with some consumers praising the fast next-day... See more

Service

Customers had positive experiences with service, frequently praising the very fast delivery and great range... See more

Price

Users describe great satisfaction with pricing, frequently highlighting very fair costs and exceptional value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience - order placed on a Thursday afternoon & arrived the next day. Very happy with purchase, I'd been looking for a 18" floor fan (out of stock everywhere or doubled in price) but Cromw... See more

Rated 5 out of 5 stars

Needed x2 floor fans 18” asap before the onset of last heat wave 🥵 couldn’t source a decent fan for love nor money But found Cromwell online & Floor fans in stock and completed Next day Free deliver... See more

Rated 5 out of 5 stars

Rapid processing and quick delivery of requested items - next day for each order; items - jerry cans - look sturdy and well-designed, I hope appropriate for purpose (storing water in case of water... See more

Rated 5 out of 5 stars

We were very disappointed to have to wait a month for the fan, the website having indicated the item was in stock and would be delivered in a few days. Company kept us informed though and fan duly arr... See more

Company details

  1. Safety and Work Wear Store
  2. Abrasives Supplier
  3. Drilling Equipment Supplier
  4. Janitorial Equipment Supplier
  5. Tool and Die Shop

Written by the company

Cromwell has grown from humble beginnings over 50 years ago to become a trusted source of MRO supplies and industrial products. With a network of branches and offices in the UK and across the globe, we help keep the vital cogs of industry turning. Supporting those who make and manufacture the world around us. Going above and beyond to keep operations running and people safe. We do this by not only providing easy access to an extensive range of great value, high-quality products, but also through exceptional customer service and a wealth of technical expertise to help you get the job done. We’re famous for power tools, hand tools, cutting tools and abrasives, plus PPE. A leading supplier of inventory management systems and corporate workwear. Since becoming part of the W.W. Grainger, Inc. family in 2015, were stronger than ever. Always ready to serve. Always committed to supporting our customers as they rise to new challenges – today, tomorrow and beyond.

We keep industry working

Written by the company

Keeping operations running and people safe
Cromwell has been established for over 50 years and is a supplier of maintenance, repair, and operations products, offering an unrivalled choice to all industries, professions and trades.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.4

All reviews

(12,566)

1,727 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Didn't receive my order for 3 days so…

Didn't receive my order for 3 days so cancelled & went elsewhere.

2 September 2026
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Reply from Cromwell

Hi Jason,

Thank you for your feedback. I am very sorry to hear about your experience and the delay with your order.

Upon investigation, the parcel encountered a delivery issue and was returned to sender, which resulted in you not receiving your order as expected. I understand how frustrating this must have been and appreciate why you chose to cancel and purchase elsewhere.

I attempted to contact you to discuss this further and left a voicemail message. Please accept our sincere apologies for the inconvenience caused.

Kind regards,
Donna
Customer Resolution Team

Rated 5 out of 5 stars

Prompt

Prompt, professional service in spite of having to order on the computer.

1 September 2026
Rated 1 out of 5 stars

2 weeks waiting

2 weeks waiting, no updates, contacted to be told item is on back order, no idea when I will get my order.

24 August 2026
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Reply from Cromwell

Thank you for taking the time to leave a review, Patrick.

I am sorry to hear about the delay and the lack of communication regarding your order. I attempted to contact you personally to discuss this matter and provide an update.

Unfortunately, your item has been placed on back order, and we appreciate that not receiving proactive updates has been frustrating. Please be assured that we are actively chasing our Supply Planning team for a revised delivery date and have escalated the matter due to the length of time you have been waiting.

We sincerely apologise for the inconvenience caused and appreciate your patience while we work to obtain a firm update. If there is anything further we can assist with, please reply to our correspondence and we will be happy to help.

Kind regards,

Donna
Customer Resolution Team.

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