Great experience - order placed on a Thursday afternoon & arrived the next day. Very happy with purchase, I'd been looking for a 18" floor fan (out of stock everywhere or doubled in price) but Cromw... See more
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Review summary
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Needed x2 floor fans 18” asap before the onset of last heat wave 🥵 couldn’t source a decent fan for love nor money But found Cromwell online & Floor fans in stock and completed Next day Free deliver... See more
Rapid processing and quick delivery of requested items - next day for each order; items - jerry cans - look sturdy and well-designed, I hope appropriate for purpose (storing water in case of water... See more
We were very disappointed to have to wait a month for the fan, the website having indicated the item was in stock and would be delivered in a few days. Company kept us informed though and fan duly arr... See more
Company details
- Safety and Work Wear Store
- Abrasives Supplier
- Drilling Equipment Supplier
- Janitorial Equipment Supplier
- Tool and Die Shop
Written by the company
Cromwell has grown from humble beginnings over 50 years ago to become a trusted source of MRO supplies and industrial products. With a network of branches and offices in the UK and across the globe, we help keep the vital cogs of industry turning. Supporting those who make and manufacture the world around us. Going above and beyond to keep operations running and people safe. We do this by not only providing easy access to an extensive range of great value, high-quality products, but also through exceptional customer service and a wealth of technical expertise to help you get the job done. We’re famous for power tools, hand tools, cutting tools and abrasives, plus PPE. A leading supplier of inventory management systems and corporate workwear. Since becoming part of the W.W. Grainger, Inc. family in 2015, were stronger than ever. Always ready to serve. Always committed to supporting our customers as they rise to new challenges – today, tomorrow and beyond.
We keep industry working
Written by the company
- Keeping operations running and people safe
- Cromwell has been established for over 50 years and is a supplier of maintenance, repair, and operations products, offering an unrivalled choice to all industries, professions and trades.
Contact info
65 Chartwell Drive, LE18 2FS, Leicester, United Kingdom
- 0800 338877
- contactus@cromwell.co.uk
- www.cromwell.co.uk
4.4
Excellent
13K reviews
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Easy to order and speedy delivery
9 September 2026
Fast And Efficient Ordering process via…
Fast And Efficient Ordering process via the portal.
Delivery next day.
10 September 2026
Good choice & always have what i need.
Good choice & always have what i need.
best price & prompt delivery.
8 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The tarpaulins were for curtains on the…
The tarpaulins were for curtains on the front of two log stores to keep out the rain. The sizes as shown on your website were not in fact available. One of them we were able to use the other was far too large. This was conveyed to a member of your customer service team and a replacement was supplied. This was exactly the same size as previously supplied. The size on the delivery note agreed with the size we ordered but the size of the tarpaulin and the leaflet within the packaging were much larger. All very frustrating.
Cromwell need to check that the products as advertised are in fact available.
9 September 2026
Reply from Cromwell
Dear Bill,
Thank you for taking the time to leave a review. We are sorry to hear about the issues you experienced with the tarpaulin sizes and understand how frustrating this must have been.
Following our investigation, we identified that the product dimensions displayed on our website did not match the updated specification being supplied by the manufacturer. We appreciate you bringing this to our attention.
To resolve the matter, we have arranged for the correct item to be supplied to you free of charge, and we are also arranging a refund for the incorrectly described item, which will be processed once it has been returned.
We sincerely apologise for the inconvenience caused and thank you for your patience while we worked to resolve this issue.
Kind regards
Donna,
Customer Resolution Team.
great service and on time delivery and…
great service and on time delivery and great products
8 September 2026
Good service and good price
7 September 2026
When you ring staff are really helpful
18 September 2025
10 days and the order has still not…
10 days and the order has still not turned up , DHL say they tried to deliver and took photograph 1/2 mile away from my workshop!! .Service has seriously gone downhill since closing local branch and dispensed with the little blue vans .Been with Cromwell for 30 years probably going to shut account there are others out there , Before making stupid decisions please think!
8 September 2026
Reply from Cromwell
Dear Customer,
Thank you for your feedback. We are sorry to hear about the delivery issues you experienced with this order. After investigating, we can see the original shipment encountered ongoing courier delivery problems and several delivery amendments, which resulted in delays beyond the expected delivery date. To resolve the issue as quickly as possible, a free-of-charge replacement order was arranged by your Account Manager, which has since been successfully delivered. We apologise for the inconvenience caused and appreciate your long-standing custom. If there is anything further we can assist with, please contact us directly.
Kind regards
Donna,
Customer Resolution Team.
Item not dispatched and unresponsive support.
I placed an order for an item listed as in stock with next-day delivery. Payment cleared, but a week later the item had still not been dispatched.
Over the course of several days, I contacted customer support three times:
3 days after purchase: Informed via live chat that the issue was escalated to a concern team and I would receive an email update. No email arrived.
Sent a follow-up email directly to support. Telling them if I didn’t receive the item within a week I’d like a refund so I could source the item from somewhere else as it was needed for a job I was doing. Received no response.
6 days after purchase: Contacted live chat again. The agent suggested there might be a payment issue (despite bank records showing payment had cleared and promised an update by that afternoon. No follow-up was provided.
I used PayPal to make the purchase and initiated a claim for a refund through PayPal. Only after that did the item then get dispatched despite me asking for a refund and arrived 9 days after purchase.
While delays can occasionally happen, promising callbacks that never happen and leaving orders in limbo with zero proactive updates is unacceptable. I would advise potential buyers to be cautious regarding delivery estimates and support responsiveness
8 September 2026
Reply from Cromwell
A C,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to investigate this further.
Having reviewed your order, we found that additional payment verification checks delayed the processing and dispatch of your item. We also acknowledge that, during this time, you did not receive the updates you were promised when contacting our support teams, which understandably added to your frustration.
We can see that the order was ultimately delivered, however we appreciate that this did not meet the expectations set when the order was placed, and we apologise for both the delay and the lack of communication throughout the process.
I have attempted to contact you directly and have left a voicemail. We would welcome the opportunity to discuss this with you further and ensure any remaining concerns are resolved.
Kind regards,
Donna
Customer Resolution Team.
Rapid processing, delivery of order
Rapid processing and quick delivery of requested items - next day for each order;
items - jerry cans - look sturdy and well-designed, I hope appropriate for purpose (storing water in case of water emergency cut-off)
7 September 2026
Fast delivery and excellent service
I placed the order and had a quick response, this was processed smoothly and even better, we had a reduction on the fees quoted on the website.
All in all, this was excellent service from Laraine Mackie, thank you so much!
7 September 2026
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