Contractcars.com Reviews 

5,101
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 419 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and dedicated to ensuring every car leasing journey goes smoothly from start to finish. Reviewers consistently praise the first-class service and seamless communication provided by their assigned account managers from the initial inquiry right up to the final vehicle handover. However, some customers also noted specific scheduling details regarding their planned vehicle delivery dates and operational timelines. Many people warmly appreciated when their questions and inquiries were answered promptly and clearly by the friendly support team throughout the entire transaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting professional, helpful, and friendly... See more

Service

Reviewers mention positive feedback about service, noting that the entire leasing process is efficient,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that vehicles consistently arrive on time... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the entire process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

first-class service :) Jodie Doyle kept me up to date throughout. Can't recommend them enough great team exceptional vfm too good job all round well done Contract Cars would highly recommend

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,101)

417 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction. vehicle arrived on the scheduled day.
They were the cheapest i could find for the same car after looking at loads of websites.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

I’d like to thank the team for their help throughout the process. Myron Fernandes has been particularly helpful by keeping me informed which meant I never had to wonder what was happening with my new car. Very happy with the overall experience.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Experience

From initial enquiry to delivery of the vehicle was seamless. Myron Fernandes was appointed to handle my transaction. Myron was friendly, efficient and kept me updated and answered any queries quickly. I have recommended Contract Cars to friends who considering changing their vehicle.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Make them your first call

From start to end it was handled smoothly. Ed involved in getting me the deal I wanted to Faye with after sales support. Everything is explained well and all documentation sent through, they've done this enough that its a well oiled machine.

This is the 2nd car I have got through them and will be getting next one for sure.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Service excellent

This is the third car I have leased and the service by Myron Fernardes was excellent. I was kept informed of went the car was been delivered and Myron made sure all the documents were in order.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Jodie Doyle (account manager) was great at making the process simple and helping with updating me with delivery time. Cheers

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great expertise over the phone

Eddie Wright and Faye Hunn were very helpful and informative over the phone. Helped find my a car after having spent 10 years away in the Middle East, their expertise was greatly appreciated. Would recommend to anyone searching for a good lease deal.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Faye Hunn-

Faye Hunn-

Fantastic customer service. Always on call. Ever email I’ve sent she’s always responded and been so helpful. Very reassuring and kind. Couldn’t have chosen anyone better.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Leasing Company

I had a great experience leasing my BM7 X7 through this company, from the initial enquiry to receiving the car they were informative with updates through. Would highly recommend.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Contract Cars was…

My experience with Contract Cars was very positive overall. Everything went smoothly from start to finish, and the service provided by Faye Hunn was excellent. She was helpful, professional, and kept me informed throughout the process, which made everything straightforward and stress-free.

The only point I would mention is that the car could have been washed before we received it. Aside from that minor issue, I was very happy with the service and would be happy to use Contract Cars again.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Faye Hunn provided an excellent service…

Faye Hunn provided an excellent service throughout the car leasing process. She was professional, friendly, and always quick to respond to any questions. She kept me updated every step of the way and made the whole experience straightforward and stress-free.
I wouldn’t hesitate to recommend Faye to anyone looking to lease a car. She’s a real credit to the company.

3 July 2026
Unprompted review

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