Contractcars.com Reviews 4,970

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, making the entire process smooth and stress-free. The service is frequently highlighted as excellent, with many appreciating the efficiency and clear communication throughout. People are particularly impressed with the prompt responses and the seamless user experience, from initial inquiry to car delivery. Many consumers note that the delivery service is reliable, with cars arriving as described and on time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

People report positive experiences with service, consistently describing it as seamless, efficient, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the smooth and... See more

User experience

Customers consistently report positive experiences, describing the process as easy, smooth, and seamless from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently leased a car and the whole process was incredibly smooth from start to finish. Faye was an absolute pleasure to deal with — super friendly, professional, and always kept us up to date at e... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

Myron has been superb, such a great understanding of what good customer service should be and delivers. For example car turned up a bit dirty… she chased up the dealership to no end to get us a fr... See more

Rated 5 out of 5 stars

We have sourced several company vehicles through Contract Cars, always great value, matched only by the outstanding quality of service. Truly delighted to provide a 5 Star review. All the team there a... See more


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Repeat customer

I have ordered several cars from the team at ContractCars and the service has always been great. Friendly people and always happy to chat through options. Thanks to Jay Leigh and the team for their help.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I would highly recommend the company.
Jay was very easy to work with very quick to respond to any questions I had I’d use them again in the future.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Company

Amazing Company. Very difficult to trust companies these days, especially navigating an industry thats usually a minefield with hidden costs or difficult to understand options.

Andy et all, thanks for staying true to your origins.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and value for money

I have recently leased a car from Contractcars and the whole process has been seamless.
The deal offered represented very good value for money and there was no pressure from the sales team.
The after sales support was excellent, particularly from Faye Hunn who supported me all the way from order to delivery, and even post delivery. Faye was so responsive, provided excellent service, and was a real pleasure to deal with.
I will certainly recommend Contractcars to friends and relatives. Big thanks to all the team.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward process

Fast efficient replies, good cars in stock with good specs, simple straight forward process from stat to finish to car delivery and after care, jay leigh was very helpful

31 March 2026
Unprompted review
Rated 5 out of 5 stars

James Glossop found me a great deal on…

James Glossop found me a great deal on my new Volvo. Smashed the local Volvo dealers. Jay Leigh managed the post order arrangements. The whole process was easy and people at Contract Cars are well focussed on the needs of their customer.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

This is my 3rd Audi lease car through…

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout and has been very helpful. I would definately, recommend contract cares to friends and family.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and pricing

Contract Cars and in particularly Jay Leigh and Andy Dryden who both gave exceptional customer service in securing me a new lease car at a great price. I was with another lease company for over 10 years and received a mediocre service and it was a delight dealing with Jay and Andy. Really speedy service and will certainly use again and recommend Contract Cars to colleagues and friends.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, fantastic customer service. Many thanks to Chris Johnson, Matt Roberts and Faye Hunn for helping me find the right car for me. Would highly recommend.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this contract car company.The process was quick and easy with the great choice of vehicle and the pricing.The staff specially Faye Hunn was extremely helpful making everything simple to understand.She handled the entire process super quick and my car arrived just less than 2 weeks. Overall, smooth and reliable service-I would highly recommend it to anyone looking for a hassle free car lease.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Firstly I would like to mention Matt…

Firstly I would like to mention Matt Roberts who was excellent and helped me select the perfect car in the first attempt of our call.
The second Admin process was handled by Faye Hunn who was absolutely meticulous in her dealings with me and helped me with my queries promptly and efficiently. She deserves more than 5 stars handling this case and I wouldn't hesitate to deal with this company as long as Faye is working with Contractcars.
Faye is a valuable asset for this company and I would personally refer anyone to her looking for a new car.
Faye's response to any sent email was immediate and complete.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

We’ve just taken delivery of our new XC60 All Black Edition

We’ve just taken delivery of our new Volvo XC60 and couldn’t be happier with the entire experience.
Contract Cars made the leasing process incredibly straightforward from start to finish - clear communication, no unnecessary complications, and everything handled efficiently.
A special mention to Faye Hunn, who was particularly helpful throughout. Faye was professional, responsive, and an absolute pleasure to deal with, making what can often feel like a complex process feel seamless.
I wouldn’t hesitate to recommend Contract Cars to anyone considering leasing a vehicle. Matt Ball - RIBA

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with ContractCars.com from start to finish. Faye Hunn was absolutely fantastic – professional, friendly, and incredibly helpful throughout the entire process. She made everything so straightforward and kept me informed every step of the way.
The delivery of my new vehicle was smooth and completely stress-free, and I’m absolutely delighted with the car – it’s exactly what I wanted.
I wouldn’t hesitate to recommend ContractCars.com, and especially Faye Hunn, to anyone looking for a reliable and hassle-free leasing experience.
Thank you again, Faye – 5 stars all the way!

16 April 2026
Unprompted review

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