Coffeelink Reviews 

6,690
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of coffee products, often discovering new favorites. Many people highlight the excellent service, noting the staff's politeness, efficiency, and helpfulness. Reviewers frequently commend the reliable and quick delivery, with orders arriving promptly and correctly, alongside appreciated flexibility in ordering and subscription management. However, some customers noted inconsistencies in product quality, describing certain batches as having an awful taste, moldy smell, or being burnt. A few also experienced order fulfillment issues, such as wrong items, damaged packaging, or undelivered orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great coffee, wide selection, and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and great quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and reliability. Many... See more

Service

Clients share positive opinions on service, with many describing it as great, excellent, and tailored.... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering, especially for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Many are I’m aware that a coffee addiction is expensive and a huge learning curve, I say expensive because of the waste in getting the correct grind and flow. Starting I tried loads of companies and... See more

Company replied

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Delicious coffee and excellent customer service, prompt delivery. I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one for... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,690)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The order has not been fulfilled

The order has not been fulfilled, and I have had no updates about why this has happened.
I have used Coffeelink for years, and this is the first problem I have ever had with them.

29 April 2026
Coffeelink logo

Reply from Coffeelink

Hi,
Sincere apologies for the inconvenience caused to you.
I appreciate your feedback, please feel free to contact us on info@coffeelink.com regarding this issue.
Once again, we sincerely apologize for the inconvenience caused to you.

Rated 4 out of 5 stars

Good coffee selection

If you like coffee this is the site for you. You will experience large variety of coffees.

26 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great service

Great service, price and delicious fresh roasted coffee.

24 April 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Roasters Choice…

I currently subscribe to the monthly roasters choice and I love the anticipation of a new area and a new flavour. I have yet to be disappointed.

25 April 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

First and foremost the beans

First and foremost the beans. All are such high quality and at a fair price. They also have an appreciation for the growers and have close relationships with them.
Every aspect of my contact with them leaves me satisfied. They care for everyone involved in the chain and that shines through in the cup.
I’ve been a customer of theirs for over a decade look forward to my coffee more than ever

27 April 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Good service

Good service. Good coffee. Good price.

25 April 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

As usual superb service

As usual superb service. great choice of different types of coffee from around the world. they come with description of growth area and provenence. I use this company for the above reasons and can say quality is fabulous.

24 April 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Smashing company

Smashing company. Great choice of coffee and can have it ground to your needs. I've used customer service and they were very helpful and know their products.

31 March 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

Customer service

Customer service, the coffee, and the packaging are all good. The issue I've had is having to call in to ask when my order would ship as it has fallen through the cracks and not fulfilled multiple times.

31 March 2026
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Reply from Coffeelink

Hello, apologies for the inconvenience.
i will make a note for your next order to be delivered shortly.
Thank you

Rated 5 out of 5 stars

Very reasonable prices

Very reasonable prices, amazing choices and very good quality. Once you submitted your selection the system does the rest for you, they follow up your order until your you receive your coffee. They made the whole system as simple as possible.

29 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great coffee

Great coffee, reasonable price and prompt delivery.

29 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Very easy to order coffee on the…

Very easy to order coffee on the excellent website. I have a subscription and always order Indian Mysore coffee, which I love. Very prompt delivery in good sturdy packaging, without plastic, which is great.

29 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

The best decaf coffee I've tasted.

The best decaf coffee I've tasted.
I bought the beans and am very impressed. I won't be buying anywhere else from now on. Give them a try, you won't be disappointed.

28 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Good coffee delivered on time

Coffee Link are always prompt with orders and deliveries which is great, because we really look forward to the delicious coffee 🙂

31 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

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