Coffeelink Reviews 

6,689
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of coffee products, often discovering new favorites. Many people highlight the excellent service, noting the staff's politeness, efficiency, and helpfulness. Reviewers frequently commend the reliable and quick delivery, with orders arriving promptly and correctly, alongside appreciated flexibility in ordering and subscription management. However, some customers noted inconsistencies in product quality, describing certain batches as having an awful taste, moldy smell, or being burnt. A few also experienced order fulfillment issues, such as wrong items, damaged packaging, or undelivered orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great coffee, wide selection, and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and great quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and reliability. Many... See more

Service

Clients share positive opinions on service, with many describing it as great, excellent, and tailored.... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering, especially for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Many are I’m aware that a coffee addiction is expensive and a huge learning curve, I say expensive because of the waste in getting the correct grind and flow. Starting I tried loads of companies and... See more

Company replied

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Delicious coffee and excellent customer service, prompt delivery. I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one for... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,689)

234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding coffee

I signed up for a subscription about a year ago that sends me two 1kg bags of coffee every month. The coffees are always different, and somehow the ones I end up loving most are the ones I would never have picked.

They choose the coffee. They roast it. They send it. I drink it. ☕️☕️☕️

Outstanding coffee, excellent service. Highly recommended.

25 May 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Always good.

Freshly ground, very well packed, and quickly sent as always.

28 May 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

They forgot to send me my order and…

They forgot to send me my order and then misinformed me that it had been passed to the PO for delivery.
It was not and was only passed on after a further query from me.
Very disappointing as it was too late for a gift. I hope that this was a one off!

28 May 2026
Rated 5 out of 5 stars

Excellent coffee, excellent service

I'm a client for years and never had any problems nor complaints. Somehow, the last time there was a technical issue and I couldn't place my order. I notified the team through email, and they were very prompt in replying and sorted it out in no time.

26 May 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Lovely coffee

Lovely coffee, I started with a monthly subscription until I found a coffee I adored.

26 May 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Top quality coffee & service

Ordered coffee on Friday and it came on Saturday -perfect. Excellent coffee (Indonesia Sumatra Lintong) and a wide range of top quality single origin (many of which I have sampled and which were very good). Really like the little postcard that comes with the coffee giving notes on origin and background. Would recommend to anyone interested in good coffee.

25 May 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

I’ve been ordering coffee from…

I’ve been ordering coffee from Coffeelink for nearly two years, and the prices and selection of various coffee regions is still great. That’s honestly their biggest advantage.

But lately I feel like the quality of taste just isn't as good as it used to be. Maybe it’s just my personal experience, but from batch to batch I am getting disappointed, and I drink coffee for pleasure, so taste matters to me.

1 May 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Please feel free to contact us on info@coffeelink.com as we can discuss further regarding the issue.

Rated 1 out of 5 stars

Sent the wrong order and packing was damaged

Sent the wrong order to me for the current order of delivering date 7th May 2025.

And Let me to handle the return process, and it can't be worked as per your submitted Royal mail link, so the process cannot be handled at this stage.

On the same time, it sends back my correct coffee bean on 8th May 2026, it was found one packing was damaged and some beans dropped out already.
So disappointed at this moment!!

7 May 2026
Coffeelink logo

Reply from Coffeelink

Hi,
Sincere apologies for the inconvenience caused to you.
I appreciate your feedback, please feel free to contact us on info@coffeelink.com regarding this issue.
Once again, we sincerely apologize for the inconvenience caused to you.

Rated 5 out of 5 stars

Great Stuff

Price seems very competitive, customer service is excellent & the coffee is great. I will continue to reorder.

29 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Coffeelink the Best

The ordering on subscription is so easy and very easily changed, the price is very good especially with free post and packing if you spend over £15, and the delivery by the post office is very quick, the products are special, I am still going through them to try and see what I will eventually stay with, and enjoying it at the same time, I just wish they sold the Coffeelink espresso cup they use on their adverts
All in all a great company for coffee

29 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Wonderful coffee

Wonderful coffee, friendly and helpful customer service. Orders are processed very efficiently and delivered by tracked 24 hour service so they arrive amazingly quickly. By far the best coffee I've ever ordered.

1 May 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Very well priced coffee

Very good coffee at a decent price, quick delivery and a couple of questions answered promptly.
What more do you need?

30 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

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