chesca Reviews 

2,324
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the garments, describing them as beautiful, versatile, and made to last for years. Shoppers also appreciate the incredibly fast delivery service and state that orders arrive promptly and well-packaged. Some reviewers were not happy with the sizing, mentioning that it can feel quite confusing, inconsistent, or significantly smaller than indicated on the size guide. Furthermore, a small number of consumers pointed out that certain dresses occasionally arrived heavily creased or packed inside oversized boxes with excess plastic.

What people talk about most

Product

Consumers find product to be positive, frequently praising the high quality and beautiful designs of the... See more

Quality

Clients share positive opinions on quality, consistently praising the garments as well-made and durable.... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast and prompt arrivals.... See more

Return policy

Users describe ambiguous interactions with return_policy, noting both smooth experiences and frustrating... See more

Order

Customers consistently note positive experiences with order processes, highlighting simple online navigation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic fashions! Lovely coordination of clothes, that extend the range of pieces to buy, which gives varied outfits to wear in different context. For example a dress and jacket, then same or cont... See more

Rated 5 out of 5 stars

My order was presented perfectly and delivered promptly. A return of one item was so easy, with a bar code generated and clear instructions. Email correspondence with customer care was answered prompt... See more

Rated 5 out of 5 stars

Kept me informed about my delivery every step of the way . Delivery was quick and beautifully and carefully boxed and wrapped dress . Quality as expected was very high and as viewed . No need to retur... See more

Rated 5 out of 5 stars

Top class, speedy communication and every possible help offered - including finding me a garment in a size not available online. Returns made incredibly easy offering a "non-printer" version. Refund... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(2,324)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful...

My Mother is 80 and was virtually in tears trying to find a dress for my wedding. She has not worn a dress in 40 years as she just feels uncomfortable so wears skirts and tops. After trawling Norwich and getting nowhere, a lady in John Lewis told us about this site. Mother got excited when we looked at the website and chose two dresses. We ordered them and it was so lovely to see how happy she was when she tried them on. She preferred one over the other and didn't want to take it off. I have ordered her a chiffon jacket to match and it is just so special to see Mum so happy with your beautiful dresses that are of such good quality. Thank you...

19 March 2026
Rated 4 out of 5 stars

Beautiful outfit

Beautiful outfit. Disappointed on realising my error on ordering incorrect size. Although I emailed customer services response stated unable to change size as automated packing service. Returned item with ease.

17 February 2026
Rated 5 out of 5 stars

A wonderful selection of clothes for…

A wonderful selection of clothes for all occasions. The staff at my local branch are always so friendly and welcoming, as well as extremely helpful. They are honest with their opinions & know what suits me best. Buying on line, I’ve always received excellent service- easy process, fast delivery & a no hassle return service. Cannot recommend Chesca highly enough.

15 March 2026
Rated 5 out of 5 stars

Perfect occassion dress

Fast delivery and service. Excellent dress in beautiful rich colours. Soft floaty material too. A great fit. Think sizing may fit small. Mum wearing for her granddaughters wedding.

20 February 2026
Rated 4 out of 5 stars

Beautiful Jacket

Unfortunately the devoree jacket I ordered for my son's wedding was far to big so had to return it.
The quality was outstanding so I'm now trying to find similar in a smaller size as the swing back jackets are very big, but would definitely recommend this company.

19 February 2026
Rated 1 out of 5 stars

I returned the three items as they were…

I returned the three items as they were not to the usual standard of my beloved Chesca unfortunately. It’s now a week and I know the package was received on Monday and this is Friday still no refund issued. That’s disappointing . I would have expected better Chesca

24 February 2026

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