chesca Reviews 

2,324
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the garments, describing them as beautiful, versatile, and made to last for years. Shoppers also appreciate the incredibly fast delivery service and state that orders arrive promptly and well-packaged. Some reviewers were not happy with the sizing, mentioning that it can feel quite confusing, inconsistent, or significantly smaller than indicated on the size guide. Furthermore, a small number of consumers pointed out that certain dresses occasionally arrived heavily creased or packed inside oversized boxes with excess plastic.

What people talk about most

Product

Consumers find product to be positive, frequently praising the high quality and beautiful designs of the... See more

Quality

Clients share positive opinions on quality, consistently praising the garments as well-made and durable.... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast and prompt arrivals.... See more

Return policy

Users describe ambiguous interactions with return_policy, noting both smooth experiences and frustrating... See more

Order

Customers consistently note positive experiences with order processes, highlighting simple online navigation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic fashions! Lovely coordination of clothes, that extend the range of pieces to buy, which gives varied outfits to wear in different context. For example a dress and jacket, then same or cont... See more

Rated 5 out of 5 stars

My order was presented perfectly and delivered promptly. A return of one item was so easy, with a bar code generated and clear instructions. Email correspondence with customer care was answered prompt... See more

Rated 5 out of 5 stars

Kept me informed about my delivery every step of the way . Delivery was quick and beautifully and carefully boxed and wrapped dress . Quality as expected was very high and as viewed . No need to retur... See more

Rated 5 out of 5 stars

Top class, speedy communication and every possible help offered - including finding me a garment in a size not available online. Returns made incredibly easy offering a "non-printer" version. Refund... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(2,324)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I am surprised

I am surprised, I paid £360 for an out fit which I had to return the day after it had arrived. I then ordered a dress immediately as it was the last one and it was stated that it would fit, it was £202 so, in all I have spent £562 and am out of pocket £360.

All my payments went out on the day so, why cant my refund also be paid fast.

They could see I am honourable. I wrote immediately to let them know the second delivery was perfect. Its times like this I wish I had not used the Company.

7 April 2026
Rated 5 out of 5 stars

Excellent quality clothes

Excellent quality clothes, so well made, I couldnt fault anything about the company, clothes came in boxes, crease free and delivery was fast, follow up email from them with thanks which made it more personal, I would definitely recommend 😀

8 April 2026
Rated 5 out of 5 stars

Wonderful

My dress was delivered on time and it’s beautiful. Very good quality and felt lovely to wear. Lots of wonderful comments at the wedding. Would highly recommend

29 March 2026
Rated 3 out of 5 stars

Good product, poor service

Ordering and delivery of the dress was great. The dress itself was as described but I decided to buy something else instead. Where Chesca have lost 'stars' in my opinion is that, though they were quick to take payment, I am still waiting one week on for the refund to come through after they had acknowledged receipt of the return.

29 March 2026
Rated 2 out of 5 stars

I am not happy aboput my returns

I am not happy aboput my returns. The first one I returned at the end of March has still not been refunded although I got an email saying I would get a refund soon a couple of weeks ago. The second return wwas a shirt I tried to return last week and the website would not let me go through the process. I eventually emailed you at the weekend and you sent me a label to return it. Very poor service indeed

10 April 2026
Rated 2 out of 5 stars

The dress and wrap were very badly…

The dress and wrap were very badly finished, with frayed edges on the neckline wand poor stitching. The hem was wonky and did not look professional. I am a sewist so I prefer to make my garments but needed a special occasion dress for a wedding and thought I would try this company but I will never buy anything from them or any online shop again. I returned it but I am still waiting for my refund of over £500 .

27 March 2026
Rated 5 out of 5 stars

I love kimono jackets

I love kimono jackets that are at least 72 cms in length with sleeves that are not too wide and this was perfect for me . I think I could have ordered a size less but I am happy with this one .Loved the fabric and pockets too . Hope Chesca does more like this in different fabrics .Delivery was quick and parcel was well wrapped . All great .Thank you .

20 March 2026

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