Chadwick Lawrence Reviews 

2,509
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the legal staff is exceptionally helpful, deeply supportive, and genuinely dedicated throughout difficult property sales and purchases. People really appreciate the clear expert guidance, reassuring support, and prompt replies provided by the team during stressful moving moments. Some reviewers were not happy with the overall communication, noting that messages were sometimes ineffective and caused unnecessary delays. Consumers also experienced frustrating wait times, unreturned phone calls, and a notable lack of proactive updates during the most critical transaction stages. Clients often felt unsupported when trying to resolve these complications during critical periods.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing the team as extremely friendly, helpful, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely friendly,... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Many reviewers praised the... See more

Response time

Users describe ambiguous interactions with response_time, reflecting a high level of disagreement among... See more

Customer communications

Clients share negative opinions on contact, highlighting that communication is shockingly poor from start to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There is always problems with solicitors, we required our property urgently and was living as a broken family until the process was completed. As a first time buyer, they were quite a scare. Every... See more

Company replied

Rated 5 out of 5 stars

Lynda Harland at Chadwick Lawrence has over the last year sold two houses for us belonging to our elderly parents. She has handled both sales impeccably. The second sale was particularly challengin... See more

Company replied

Rated 5 out of 5 stars

We had what everyone involved in this process described as unprecedentedly experienced difficult buyers in our recent house move. It really was the most stressful ordeal. Rhianne Harris and Kiona Raym... See more

Company replied

Rated 5 out of 5 stars

My experience with Chadwick Lawrence has made a difficult situation bearable. Angela thorp has been my rock though out my divorce and has given my the best advice. She has guided me though the... See more

Company replied


Company details

  1. Law Firm
  2. Legal Services

Information provided by various external sources

Chadwick Lawrence Solicitors offer expert legal advice in Family Law, Employment Law, Property, Disputes, Wills & Probate, Medical Negligence and much more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(2,509)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent conveyancing

Eleanor and Tia helped our house purchase run quickly and smoothly. Would absolutely recommend to a friend!

12 May 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for the five star review, we appreciate your feedback and it is great to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Completed all necessary work with…

Completed all necessary work with desired outcomes. Updated me at every stage, which was helpful.

Efficient, professional and understanding. I would recommend.

14 May 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review. We really appreciate your feedback and to it is great hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Parnter

Rated 5 out of 5 stars

Kitty is amazingly good and ever so…

Kitty is amazingly good and ever so helpful. Would recommend them 100%

29 April 2026
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Reply from Chadwick Lawrence

Thank you for the five star review, it is great to read your comments and to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Parnter

Rated 5 out of 5 stars

Rebecca & Bryony are absolutely…

Rebecca & Bryony are absolutely fantastic, I wouldn't use any other solicitors, I always receive a prompt reply when I have a query, level of detail these ladies have is exceptional.... they are not your average conveyancers !

1 May 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we take customer service very seriously so it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

The reason I will always choose Chadwick Lawrence

I have used Bryony, Rebecca and Aimee for several years now and wow what a team! I won’t use any one else. They consistently offer a service that is superior to anyone else in the industry. When I instruct them I have no doubt that they will deliver an unrivalled first class service. They are so down to earth and are always on hand to answer any questions me or my clients have. Their patience and understanding of client needs is rare. Nothing is ever too much trouble.They won’t just sit there waiting for answers to enquiries they chase until they get the answers they need. Communication is both personal and professional and responses to calls or emails are instant. So many conveyancers could learn a lot from the way they treat their clients and the outstanding customer experience they deliver. Bryony and Rebecca are the only reason I choose Chadwick Lawrence and are an asset to the business. Thank you ladies you really are without doubt the best in the business !

1 May 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we take customer service very seriously so it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Very professional service

Very professional service. They acted quickly, answered all my questions and paid attention to the details.

12 May 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Parnter

Rated 5 out of 5 stars

Excellent communication & Service

The ease of using the app to set the case up, communication & efficiency of the case handler Jess & her assistant Raabia made for a pleasant experience throughout the transaction. would definitely recommend & use again

11 May 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments and we look forward to working with you again in the future.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

I've been recommending Chadwick…

I've been recommending Chadwick Lawrence for quite a while now, and I can honestly say that the Bryony MacFarland, Rebecca Moss and Aimee Dixon are the best team for conveyancing by far. Their commitment to customer service and attention to detail is second to none. Great to deal with as well, top top team

11 May 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we take customer service very seriously so it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Bryony, Rebecca M, and Rebecca L

I have worked with this firm for years and I wouldn;t use anyone else. In particular- the absolutle best people to deal with are Bryony Macfarland, Rebecca Moss, Aimee Dixon and Rebecca Langley. All these women are superb and really they are the reason I use this firm. As a broker- I want reliable contacts that pick up the phone, work hard for mutual clients and are just fabulous people too. I would never use anyone else - these ladies help me keep my business going and I have 100% trust in them all and I am very appreciative of all their hard work for me over the years, and I shall be using them still for many years to come- they are the sole reason I use Chadwick Lawrence and they are all absolutle superstars at what they do - thank you so much ladies. xx

11 May 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments and we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

All process with chadwick was smooth

All process with chadwick was smooth, the best service I ever had , recommend 100%

18 April 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for the five start review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Awful from start to finish

Chadwick Lawrence LLP’s conveyancing department in Bradford delivered one of the most frustrating and incompetent professional experiences we have ever encountered. What should have been an extremely straightforward sale and purchase became a seven-month ordeal defined by appalling communication, endless delays, and a complete lack of accountability.

Our sale involved a first-time buyer with no chain whatsoever. Our purchase also had no chain, and we were effectively cash buyers. There was absolutely no reason for either transaction to drag on for over seven months, yet Chadwick Lawrence somehow managed to turn two simple matters into a drawn-out nightmare that placed both transactions at serious risk multiple times.

Communication was shockingly poor from start to finish. Emails routinely went unanswered for days or even weeks, phone calls were not returned, and we were constantly left chasing for updates. At no point did we feel that anyone had a clear grasp of our case. The original case handler was off ill for a significant period, but instead of ensuring continuity and proper oversight, the file appeared to be passed aimlessly between staff members. In total, around ten different people became involved in our transaction. Every time we spoke to someone new, it was obvious they had little or no understanding of the history of the case. We repeatedly had to explain matters from scratch because nobody seemed willing to take ownership or responsibility.

The lack of professionalism extended beyond poor organisation. My wife had been expressly authorised by me to deal with matters on my behalf, something Chadwick Lawrence had already been informed of. Despite this, when she contacted the firm she was met with rude and condescending responses questioning what she “had to do with the transaction” and why her name appeared on documentation. The irony was that the form in question had actually been completed by Chadwick Lawrence themselves, and her name was entirely correct and expected to be included. Instead of showing basic courtesy and competence, staff were dismissive and confrontational, which only added to the stress and frustration of an already badly managed process.

The delays caused by this incompetence had real financial consequences. We incurred more than £400 in additional surveyor costs because deadlines were repeatedly missed, and we were also forced to continue paying unnecessary running costs on a property that should have been sold quickly and efficiently months earlier. The stress and uncertainty caused by their handling of the transactions was completely avoidable.

Most concerning of all was the firm’s attitude towards complaints. When we raised formal complaints in line with Chadwick Lawrence’s own complaints procedure, they were simply ignored. Neither the case handler, supervisors, nor partners acknowledged or dealt with the issues raised. It was only after we threatened to escalate matters to the Legal Ombudsman that we finally received any meaningful response at all.

Conveyancing is stressful enough without having to fight your own solicitors for basic communication and competence. Chadwick Lawrence’s conveyancing arm demonstrated a staggering lack of organisation, professionalism, and customer care throughout. We paid for a professional service and instead received months of delay, confusion, financial loss, and unnecessary stress. Based on our experience, we would strongly advise anyone considering using Chadwick Lawrence for conveyancing to look elsewhere.

13 April 2026
Unprompted review
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Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Excellent Service

Prompt response and excellent service

30 April 2026
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Reply from Chadwick Lawrence

Thank you for the five star review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Really good service

Really good service, very proactive in their responses and requests actioned very fast. Reasonably priced as well. Very professional and easy to understand. Legal terms were clearly explained where necessary.

30 April 2026
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Very Helpful and meetings on time will…

Very Helpful and meetings on time will use Chadwick Lawrence if I require any further work

20 April 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we appreciate your feedback and look forward to working with you again in the future.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Jack Oldroyd dealt with my settlement…

Jack Oldroyd dealt with my settlement agreement, I appreciated his support and assistance at what was a very difficult time.

22 April 2026
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Inconsistent Communication and Avoidable Delays

I used Chadwick Lawrence for a remortgage and transfer of equity after the work was outsourced from SAM Conveyancing Ltd. Communication throughout the process was inconsistent and reactive. There was a long period between mid‑February and early March where I couldn’t get clarity on the status of the file, despite repeatedly asking for updates.

Key documents were received by the firm but not actioned promptly, and I often had to chase for information or piece together the timeline myself. This lack of visibility created unnecessary anxiety and contributed to the transaction completing later than originally planned, which resulted in additional interest being charged.

I also contacted the firm’s general enquiries inbox to request the supervising manager’s details so I could share feedback, but I did not receive a response. This reinforced the sense that communication and oversight are not as robust as they should be.

The transaction did complete, but the overall experience highlighted several areas where clearer communication and better internal coordination would have made a significant difference.

20 March 2026
Unprompted review
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Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

Rated 4 out of 5 stars

Very friendly and helpful.

Very friendly and helpful.

20 April 2026
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 3 out of 5 stars

Lacks the personal touch

It's a long time since I bought or sold anything and felt out of my comfort zone. The process is via email and by app. It might work for some but I found it heavy going, especially the two hundred+ questions about the property and it's leasehold.

The process would have been faster if someone who was accessible by phone checked in / reassured me when I struggled with some of the questions on the app and missed emails on queries or didn't understand the questions.

A phone call at key points would have been helpful for me and this would have been a 5* review!

24 April 2026
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback and will ensure this is taken into account.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Very good service all round

Very good service all round. Wouldn't hesitate to recommend this law firm.

23 April 2026
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

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