CARIGAMI Reviews 

8,942
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Easy to use and book I don't really have anything to say about the booking process. I just did not give a 5-star rating because, even though I returned the car before the agreed-upon time (it was... See more

Company replied

Rated 4 out of 5 stars

The car was excellent, I booked my car for 5pm but arrived one hour late and nobody was there, I had to return the day after to pick up my car. The car was nice, well equipped but nobody explained t... See more

Company replied

Rated 5 out of 5 stars

Very easy to use the filters in the main page and find the car that you need for your purposes This is the fourth time that I rent a car from Carigami. It takes me around 5 to 10 minutes to complete... See more

Company replied

Rated 5 out of 5 stars

It was my first time using Carigami and I am happy with my purchase. There are many options and you need to be vigilant on what you want but process was smooth all in all.

Company replied

Company details

  1. Car Rental Agency

Information provided by various external sources

Carigami est un comparateur de prix spécialisé dans la location de voiture. Carigami vous propose de comparer les offres de location de voiture en France et dans plus de 170 pays.

Carigami, la location de voiture à petit prix !

Written by the company

Qualité et Expérience
Expert depuis plus de 10 ans pour vous aider à louer une voiture dans le monde entier.
Annulation gratuite
Annulez sans frais jusqu'à 24h avant la location.
Service clientèle gratuit
Notre assistance téléphonique vous donne de vrais conseils.

Garantie Meilleur Prix

« Garantie Meilleur Prix » de Carigami

« Garantie Meilleur Prix » de Carigami
Avec Carigami, si vous trouvez une offre identique moins chère ailleurs, nous nous engageons à vous rembourser la différence. Les conditions de la Garantie Meilleur Prix sont sur cette page : https://www.carigami.fr/conditions-garantie.htm

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.3

All reviews

(8,942)

402 reviews in the last 12 months

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Rated 5 out of 5 stars

Tres bien

Tres bien. I have now rented via carigami in several countries and have had no problems at all.

26 July 2017
Unprompted review
Rated 1 out of 5 stars

We had a renting for 116 euro for 3 …

We had a renting for 116 euro for 3 days, with a pick up and return in different places. According to your website it was the "best rated" client. We payed the amount, but once there we had to pay the extra 78 euro for returning the car in a different place. It was "clear" in the pdf you attached us, but I felt cheated by your interface. I choose in your site what I want, and you tell me a price, but then the real price is 73 euro plus without me asking for an extra? I'd preffer you don't let me chose the return to a different station or notify me of the final price.

It is the second time we are disappointed by reselleres in Carigami, so I am learning to rather go straight to the source.

17 July 2017
Unprompted review
CARIGAMI logo

Reply from CARIGAMI

Thank youfor your message concerning the reservation in Montreal.

When you make a reservation on our website, the one way fees are indicated below the price of the offer. Once the reservation is made, you receive an email of your request, and the one way fees are mentinned again.
We can't include this amount in the price of the offer because this is the policy of the car rental.

Best regard, Your customer service Carigami

Rated 3 out of 5 stars

Finally always the same story

Finally always the same story: you arrive to the office and they always try to make you inconfortable and you discover that the insurance "complete" is not included everything, that the gps there was not in the reservation, the gasoil is not full, anyway everything was fine at the end!

14 July 2017
Unprompted review
CARIGAMI logo

Reply from CARIGAMI

We thank you about your message concerning the reservation in Montreal.

it can happen that the car rentals tries to sell you additional options on site, but you have to refuse them as you did.

Best regard, Your customer service Carigami

Rated 1 out of 5 stars

H-O-R-R-I-B-L-E

When I've arrived to the airport the agency was closed (they close at 20:00 but on the web site it says 22.00). My flight was delayed 1.30h and I have tried several times to call the agency FIREFLY and nobody answer. In the end I had to rent another car 4x more expensive, and even though I already wrote a complaint on costumer service nobody seems to care, as I did not have any answer yet.

6 July 2017
Unprompted review
CARIGAMI logo

Reply from CARIGAMI

Thank you for you message concerning you car rental in Paris.

We really regret the desagreements encountered ton site with your rental compagny Firefly. The provider has received your claim and thay will revert back to you promptly.

Best Regards,
CARIGAMI'S CUSTOMERs SERVICE

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