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Calor Reviews 

25,397
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 6,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are polite, highly professional, and exceptionally helpful during both home installations and routine maintenance work. People also deeply appreciate the smooth online ordering process, alongside fast deliveries and prompt support when switching service providers. Some reviewers were not happy with delivery schedules or communication issues experienced over time. A few consumers noted frustrating delays in scheduled appointments, unfulfilled visits, and difficulties getting timely responses regarding unresolved service queries or old tank removals. Others mentioned instances where customer service representatives were slow to reply or unhelpful during phone calls.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and efficient... See more

Service

Consumers find service to be positive, highlighting professional and efficient interactions with engineers... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting fast shipping times and user... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and efficient... See more

Order

Customers had positive experiences with order, highlighting a smooth, fast, and straightforward online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang Calor with a suspected leak, the job was allocated really quickly and we received a call from Jonny Rodgers to let us know he was on his way. Impeccable, professional service on an incredibly hot... See more

Company replied

Rated 5 out of 5 stars

Mally and Mark removed our Calor Gas tank. They arrived early morning and lifted the tank by crane from a difficult location, over our garage roof and on to their lorry. They were very polite, helpful... See more

Company replied

Rated 5 out of 5 stars

Monique came from Calor to check our tank. She was polite, professional and efficient. Despite the fact she found a leak in our pipework into the house she was calm and patient which helped me to feel... See more

Company replied

Rated 5 out of 5 stars

Russell doesn’t just bring our gas, he brings a smile, sing song and overall positive attitude too. It’s a pleasure to have him here on site, always takes as many empties as he possibly can and is alw... See more

Company replied


Company details

  1. Gas Company
  2. Energy Supplier

About Calor

Written by the company

For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.

Rural home supplied by Calor

As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.

From safety and service to innovation and sustainability, we do it right.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.7

All reviews

(25,397)

6,131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The call back and subsequent emails…

The call back and subsequent emails from Daisy Moore were professional and very helpful. Things are progressing very well.

19 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for taking the time to leave such a positive review. We're delighted to hear that our colleague provided professional and helpful assistance, and that things are progressing well.

Rated 2 out of 5 stars

Mixed messages for missing scheduled…

Mixed messages for missing scheduled reconnection.
Work carried out by exceptional engineer Wayne Shimmon.

19 August 2026
Unprompted review
Calor logo

Reply from Calor

Hi Graham,

Please accept my apologies if there was an issue with the Engineering team's communication.

However, I'm happy to hear that the work was completed to your satisfaction by Wayne.

- Gary

Rated 5 out of 5 stars

TOP MARKS TO CALOR…

Very impressive and efficient service froM Calor, installing a new gas supply TODAY.
THE CALOR TEAM- BEN THOMAS, CHRIS BATES AND JAMIE PRICE, COMPLETED TO JOB ON TIME, LEFT EVERYTHING IN GOOD ORDER AND BEN EVEN SPENT TIME ON HIS HANDS AND KNEES CHECKING THAT OUR GAS FIRE WAS WORKING PROPERLY.

19 August 2026
Unprompted review
Calor logo

Reply from Calor

We're delighted to hear about the impressive and efficient service you received for your new gas supply installation. It's wonderful to know that our team completed the job on time and left everything in good order, even taking the extra step to ensure your gas fire was working properly. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Bulk gas tank

Enquired about a bulk gas tank, got speaking to the calor gas team and had the tank delivered and set up straight away. Very helpful and friendly to deal with

6 July 2026
Unprompted review
Calor logo

Reply from Calor

Hi,

Thank you for taking the time to write a review.

We're delighted to hear that our team was helpful and friendly, and that your bulk gas tank was delivered and set up straight away. It's great to know you had such a positive experience.

Rated 5 out of 5 stars

The tanker driver was prompt

The tanker driver was prompt, polite, friendly and efficient.

19 August 2026
Unprompted review
Calor logo

Reply from Calor

Hi,

Thank you for taking the time to write a review.

We're happy to hear that our tanker driver was prompt, polite, friendly, and efficient. We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Great service from Calor at Worcester…

Great service from Calor at Worcester depot. delivery driver Ant Maund is always helpful and a pleasure to deal with

19 August 2026
Unprompted review
Calor logo

Reply from Calor

Hi,

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you received great service from our Worcester depot and that our delivery driver is always helpful and a pleasure to deal with. We appreciate you sharing your feedback.

Rated 5 out of 5 stars

Changing from bulk to independent deliveries

We have been moved from pillar to post to be able to have stand alone accounts for our gas delivered to our tanks
Calor explained that their hands were tied but gave us some information that may help
Both Jess Souter and George Pountney have been professional , helpful and have worked to make this happen. The answered any questions that were asked by the residents quickly and clearly. I cannot fault either of them and 70 plus residents are very grateful.
Thank you

1 August 2026
Unprompted review
Calor logo

Reply from Calor

We are so pleased to hear about the positive experience you and the residents had with our team members. It's wonderful to know that their professionalism and helpfulness made a difference in resolving the situation. Thank you for your kind words.

Rated 5 out of 5 stars

The driver Ant Maund is amazing and…

The driver Ant Maund is amazing and very helpful.
Debbie
A&B Smith Craven Arms

19 August 2026
Unprompted review
Calor logo

Reply from Calor

We're so glad to hear about your positive experience with our driver! We truly appreciate your kind words and feedback.

Rated 5 out of 5 stars

Very helpfull with the information on…

Very helpfull with the information on service, costing and legislation.many thanks to Aleksandar.

11 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for your wonderful review! We're so pleased to hear that you found the information on service, costing, and legislation helpful. We appreciate you sharing your positive experience.

Rated 4 out of 5 stars

Only had to chase office once to get…

Only had to chase office once to get the outcome sorted. Within 5 minutes a response was received from Jake which hopefully will sort out head office.

19 August 2026
Unprompted review
Calor logo

Reply from Calor

We're glad we could promptly assist you. We appreciate your patience and feedback, and we hope everything is resolved to your satisfaction.

Rated 5 out of 5 stars

Staff always helpful

Staff always helpful.
Keeping us informed.
Delivery Service and Drivers always polite and helpful.
10 out of 10 for Ant Maund from Worcester.

19 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that our staff are always helpful and keep you informed. It's especially great to know that our delivery service and drivers are always polite and helpful. We'll make sure your kind feedback is shared with the team.

Rated 5 out of 5 stars

Nothing to much hassle for Ant Maund…

Nothing to much hassle for Ant Maund offered really good service

18 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for your wonderful review! We're delighted to hear that our team member provided such excellent service and made everything hassle-free for you. We truly appreciate your kind comments.

Rated 5 out of 5 stars

Ant went above and beyond!

Ant delivered my gas canisters... He was on time and so helpful, he even unhooked my old empty canisters and re fitted my new ones for me!! Saved me so much hassle as I have weak wrists! What a legand and an awsome humanbeing... There aren't many of those left these days. What a breath of fresh air. I do hope he brings me my next gas bottles.

18 March 2026
Unprompted review
Calor logo

Reply from Calor

We're absolutely delighted to hear about the excellent service you received during your gas canister delivery. It's wonderful to know that our team member was on time and so helpful, going the extra mile to unhook your old canisters and refit your new ones. We appreciate you highlighting their kindness and efficiency.

Rated 5 out of 5 stars

Great service from Calor at Worcester

Great service from Calor at Worcester
Ant Maud was superb. Even carried the gas bottle to the back garden and collected the empty as well. Really friendly and helpful
Highly recommend Calor at Worcester. Even better if you get Ant

13 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for your wonderful review! We're delighted to hear about the superb service you received from our team at the Worcester branch. It's great to know that our team member was so friendly and helpful, even assisting with the gas bottle to your back garden. We will be sure to pass on your kind words.

Rated 1 out of 5 stars

13kg patio gas not available

13kg patio gas not available. How can calor gas, run out of gas!?!

18 August 2026
Unprompted review
Calor logo

Reply from Calor

Hi Mark.

As with many seasonal products, demand can fluctuate significantly throughout the year. During periods of particularly high seasonal demand, stock can become temporarily constrained across the supply network.

This does not mean that Calor has permanently run out of gas; rather, the availability of specific cylinder sizes can be affected by demand, stock levels and the return of empty cylinders for refilling and redistribution.

To help alleviate these shortages, we kindly request that any empty cylinders cylinders, are returned to the depot as soon as possible. The prompt return of empty cylinders allows them to be processed, refilled and made available to customers more quickly.

In the meantime, please check Calor's Online Bottle shop, or alternatively, you can use the retailer search function on the website.

- Gary

Rated 5 out of 5 stars

Very pleasant chap

Very pleasant chap, quick and left no trace. Very nice 🙂

18 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for your kind feedback! We're so pleased to hear that our team member was pleasant, quick, and left no trace. We really appreciate you sharing your positive experience.

Rated 5 out of 5 stars

Dale replaced valving and pipe…

Dale replaced valving and pipe following an annual inspection , We then ordered a refill of the LPG which was completed 5 days after ordering , excellent service throughout, keep it up !!

18 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for your wonderful feedback. We're delighted to hear that our service was excellent throughout and that the refill was completed promptly. We'll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Very helpful calor driver

The driver, Ant Maund always helpful and smiling. A pleasure to deal with.

18 August 2026
Unprompted review
Calor logo

Reply from Calor

Thank you for your wonderful review!

We're delighted to hear that our driver was so helpful and always smiling. It's great to know that you had such a pleasant experience. We truly appreciate your kind comments.

Rated 5 out of 5 stars

Liam Hall outstanding character

Liam Hall outstanding character. Another successful delivery received here at Milton Keynes Pressings. Thank you.

18 August 2026
Unprompted review
Calor logo

Reply from Calor

We're so pleased to hear about your positive experience and that you received another successful delivery. Thank you for taking the time to share your kind words!

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