AvantiGas LPG Reviews 6,236

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making interactions pleasant and productive. The delivery service is frequently highlighted as efficient and reliable, with many appreciating the automatic top-ups and the considerate nature of the drivers. Overall service and customer support are often described as excellent, with people noting quick response times and effective problem resolution. However, some customers also noted issues with communication regarding delivery notifications and account management. A few people mentioned difficulties in getting timely engineer visits or flexible delivery options without additional charges, especially in urgent situations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the efficiency and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professional, courteous, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Response time

Users describe positive interactions with response times. Customers frequently highlight short call wait... See more

Based on these reviews

Rated 5 out of 5 stars

We received a message the day before delivery and by the time we woke up the driver had let himself into the garden (he has the key for the universal lock provided by Avanti) and finished filling the... See more

Company replied

Rated 5 out of 5 stars

After some early misunderstanding/s, the service was then very good. Danny the fitter soon had the tank connected and the gas came promptly. As with most drivers, he battled the low bridges, weight re... See more

Company replied

Rated 5 out of 5 stars

After months of frustration at not being able to access my Avanti Gas account, I spoke with Jayne Knights (Customer Experience Advisor) this morning. She was extremely helpful and having listened to t... See more

Company replied

Rated 5 out of 5 stars

Due to changes with my payment method my gas order was placed later than usual leaving me panicking about having no gas for my elderly parents over the long Easter weekend. I contacted customer servic... See more

Company replied


Company details

  1. Gas Company
  2. Energy Supplier

About AvantiGas LPG

Written by the company

AvantiGas is a leading Liquefied Petroleum Gas (LPG) supplier in the UK, offering efficient off-grid energy solutions for both homes and businesses. We now also offer BioLPG to both our Business and Home customers as part of our incentive to succeed in a low carbon future and meet the decarbonisation challenge with BioLPG. If you’re looking for a reliable energy alternative that caters to your unique needs, explore what AvantiGas can do for you. AvantiGas

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very positive experience

Very positive experience. Driver was quick and efficient in dealing with the delivery and was very friendly and informative. The property is situated on a small sometimes busy country lane but the driver was able to position his vehicle just off the road which made the whole exercise stress free.

10 April 2026
Unprompted review
Rated 4 out of 5 stars

15 Orchard Rise Tibberton.

We received the latest delivery in our absence, I only discovered the delivery when checking the gauge on 1st April, the delivery document was esconsed with our normal mail so was not noticeable. On checking the gauge I discovered the cavity was covered in ants which the delivery driver did not note, they were not there on 1st March but have now been dealt with. Is there a way to notify of a delivery in advance@

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The driver who delivered our gas was excellent! He was very professional, polite and personable.
The whole experience was seamless. We didn’t have to phone to say we were getting low as the telemetry system worked brilliantly.
Avanti Gas have consistently provided a brilliant service.
Thank you.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Your Driver was first-class

Your Driver was first-class. He was polite, but personable and it was a joy to talk with him. I live on a remote farm and he navigated the long drive-way with care. He undertook the refill with ease, and the whole process was quick and efficient.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Arrived on time, was polite, professional & courteous.
What more could I ask for?

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Prompt service

I wasn't aware that a delivery was due and wasn't at home when it took place. The delivery note was posted through the door.

Apparently my neighbour was upset that the pipe was placed across his lawn rather than the front path and has since built a fence to stop this.

Note that I dontvreva the day of the delivery

18 April 2026
Unprompted review

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