Brandalley Reviews 

It's been the worst experience of my life since day 1

AVOID THIS AWFUL COMPANY

They've let me down with a gift for my brother and been useless all the time, they don't have a clue of where the order is but the refund is never being processed.

My order placed on 18th May was never arriving, I've requested cancellation from 5th June and I am still waiting for updates, 11 days after requesting the cancellation(insistently) and 25 days since I've placed the order! their service is just not existing, literally .

They keep ignoring me and not confirming anything, I am about to take it legal at this point

AVOID AVOID AVOID AVOID

Once again after 17 days of waiting still no delivery as was promised by customer services for yesterday(9th of June)-Order was placed on the 19th of May! No communication on when I will receive my order-really poor customer service :(

Really awful can’t / didn’t want to give them 1 star.
Just had a conversation on what’s app with them every thing with them takes 3 days apart from delivery.
Months without a contact .
They can’t even respond or inform you when if you may get the item .
It’s like talking to a brick wall.
Just can’t believe such a really bad non existent customer service!!!

This company used to have a wonderful customer service number where problems were always sorted out speedily and politely. I have phoned 4 times today -holding on for 15 minutes each time. I was confused until I read a review saying the company has now changed hands-oh dear !

No wonder this company has ended up where it is. They have been taking customers' money and then ignoring them when problems arise. Customer service is practically non existent, with what appears to be automated AI responses instead of real help from real people. Customers are left chasing answers while their concerns are brushed aside.
It is a complete disgrace that so many people have been left out of pocket and treated with such little respect. The number of complaints speaks for itself. (BrandAlley, the UK discount designer fashion and homeware site, collapsed into administration in late May 2026 and was immediately sold via a pre pack insolvency deal to a new entity, BrandAlley International Limited.)
If you have been affected, report them wherever possible and keep pushing for your refund. Do not let them ignore you. Customers deserve accountability, transparency and their money back.

The worst company to buy from, I even doubt they are a real company. I ordered a dress from them mid April, and I’m still waiting for my order. Every-time I call them they lie to me. Be careful and don’t order anything from them.

Like many others here their returns process is dreadful and they do not meet their stated kpi’s. I returned a pair of trousers and have now waited 20+ days for my refund. It took 8 days for them to check condition of something which had obviously not been worn and was returned in all its original packaging. They said 14 days from receipt I am now told 14 days from the “warehouse check”. Do not use this company I certainly won’t be.

The waiting time for your refund has got to be for the worst ever. It goes on & on & on… I myself shall never be buying off brandalley again… still waiting for my refund day 16 now ☹️

Disgusting company. I bought two products from them. They delivered the wrong items. I had to go through the hassle of returning it. And they are refusing to refund me. This has been going on for nearly two months now. A bunch of liars and a disgusting company. I’ve had to contact the bank and report this as fraud.

Waste of time. Ordered jacket in L or size 16 Jacket arrived more like size 10 or 12 Returned as faulty Brandalley took 3 weeks to refund and deducted return postage! So wrong and won't buy from again

I have been buying, sporadically, from BrandAlley for many years (I think from when they started up). I’ve had mediocre service from them but they do have a few brands I particularly like. In December 25 I ordered a Saint-German handbag due to be delivered around mid-January. It was paid-for in full, no easy payment facility used. It wasn’t delivered by the allocated date so in early Feb 26 I contacted them. Since then I’ve contacted them and received fatuous apologies saying they don’t have a delivery date. I asked for details but received no information. It is now March 25th and I have just received a note explaining they have no idea if delivery details and that they advertise à product for sale with no confirmation those products are actually available for sale. So they take your money for nothing, they just take your money on spec! I believe this us gross misrepresentation and very dodgy dealings.

I have finally given up on Brandalley I will no longer be ordering from them.
Every time I return an item they do not refund within their stated Terms they illegally hold onto funds and should be dealt with officially!

Title: £286 Returned – Disputed on “Weight” & Left Out of Pocket

I returned an order worth £286 and followed BrandAlley’s returns process exactly as instructed. Every item was included in the parcel.

After they received it, I was told there was a “weight discrepancy” and this was used as the basis to dispute my refund. I spent weeks going back and forth trying to resolve the issue, providing my position clearly and consistently, but got nowhere.

I escalated the matter through my bank. The bank initially refunded the £286 while investigating. However, after a few weeks, the money was taken back following the retailer’s response — leaving us completely out of pocket despite returning everything.

In my opinion, this process feels extremely unfair and heavily weighted in favour of the retailer. The stress and time wasted over something that should have been straightforward is unacceptable.

After reading other reviews, I can see similar refund disputes being raised by other customers, which is concerning.

Very disappointing experience. I will not be using this company again.

All I wanted to know was the height of a heel on a boot, sent email after email no reply, I thought I would look at customer reviews on your site, Not good. I’m not going to touch them.

Tried yo cancel an order I placed today but apparently it’s already packed and ready to ship tomorrow and cannot be stopped ! I can’t refuse delivery because my postman just leave it and don’t ring the bell- emailed and told they cannot help 😡😡😡
Save your money people !!!

Feel very let down by this company. Placed Black Friday orders in November that were Christmas gifts. Sought to return one item in the extended Christmas returns period, as this company and many others have in place. Informed that I not eligible. Will never buy from this company again, very poor customer service and focus.

I have using BrandAlley for quite a few years now and I have never had any issues. If there has been they were resolved promptly, efficiently. I would recommend them others. I have bought the most bedding from them and along side many other items. Thank you BrandAlley

Unreliable seller.
Order never arrived and customer service does not respond to emails. Be careful before ordering.

I ordered about £500 of clothing from brand Ally. I forgot up put in the 20% extra discount code at checkout.
I emailed customer service, and within an hour they replied saying that they would honour and refund the discount to my card, about 30 mins later the discount of £100 was credited.
Even John Lewis won’t do this, you have to reorder and return (I forget then too).
Clothing and lovely Pandora pendant just arrived. All perfect.

Just received fake Dr H skincare, totally fake, wrong colour bottles packaging etc. And of course no refund. An absolute disgrace. Definitely contacting trading standards.