Brandalley Reviews 

Return took weeks to be acknowledged. Now got to wait up to 14 days for them to refund me. Too slow.

No reply on email - emailed 5 times now. Order on account sayd "Processing" but it's been the sample for 3 weeks, money taken from account but NO delivery?? No reply on email and I can now see that there are no sizes left of the style I bought so it seems to me that they never had the stock in the first place. Absolute scam company and should not be allowed to operate. DO NOT ORDER FROM HERE.

I ordered two pairs of sunglasses, the parcel arrived but only one pair. After contacting on WhatsApp I was told the order had been sent. Since then I have sent numerous messages reporting missing item but all I get in reply is send my order no, email address and item number. This I have done. I have tried the advertised phone numbers which do not ring out. Now desperate, I cannot afford to lose this money. Help. Really poor customer service.

Still waiting for my order 4 th May with a 3 -5 day postage . Wish I had ordered elsewhere and read the reviews.

The item is good when it arrives, and if it suits anf fits well. Why do we have to pay for postage to receive and then to return? That is an extra £10.00 on to order. Not particularly happy.

Brandalley is at it again, selling items they do not have in stock in order to hold onto customers money indefinitely to make interest and hoping customers will not notice their order has not been delivered. What has happened to Order # UKO144000289429 which was paid for on 20 April to be delivered 6 to 9 May? How much interest are you making with this new method of selling items you do not have in stock and refunding as late as possible after complaints? Will this order be delivered or not? Why do you not update customers on what's going on instead of silence, hoping to steal their money?

This is the 4th review I have written about Brandalleys tactics and it looks like its become their norm.

I am a well established customer and used to love shopping with Brand Alley. However, I’ve noticed several changes which put the company and the labels first, at the expense of customers.

Firstly, it takes longer to get a refund through - which means the company keeps customers’ money for longer. Often the loss to customers is a couple of months - because in many cases payment’s made a good while ahead of delivery.

Second, it appears to be no longer possible to speak with customer services. They often used to save the day. Now, the customer’s asked to leave a WhatsApp message and expect a response within 48 hours (or potentially longer).

Finally, I’ve now had two recent cases where an item purchased is not actually available. It’s never happened previously and is obviously very disappointing when you’ve gone to the trouble of choosing the item and paying for it. I should add that, in my case, communication has been slow (or non-existent) when this happens and I’ve had to chase to get matters resolved.

I’m really sorry to write this but something feels badly off with a company I’ve rated highly.

Waiting for a refund of £170 from 21 April and no sign of it. Raising a dispute through my card provider. Goods were ordered on 14 April but did not arrive in time so order was cancelled and no goods received. Still waiting for a refund. Phone number not working. Fobbed off via Whatsapp. Avoid!!!!

Do not buy from this company. Unless you hit lucky and actually keep the item you order, believe me you ain’t gonna get a refund without going down the legal route.

Would give 0 stars if I could. Took the money. Did not fulfill the order. After chasing, was promised a refund within 10-14 days, which did not happen. Thankfully paid by paypal so will log a dispute with them

AVOID!!! If you are lucky enough to receive your order you can most definitely forget about your refund. They promise to refund within 14 days but that's a lie. I have not once recieved my refund from them without getting my bank involved. This company is running a scam and needs to be reported!!!

Still have not had my £140 refund after 3 weeks

Can’t really give any stars. Item ordered was not a real size 14! Refund? Where is my refund? Yes this process is taking much longer than 14 days. DO NOT ORDER from this company unless they actually massively improve !

I wish that I had read the reviews before ordering from BrandAlley. The item I ordered was fine, but too large and so I returned it. As others have said, it takes absolutely ages to get refunded and the Customer Service is hopeless with non-intuitive chatbots and no phone number. I will never order from this company again as it's just too stressful an experience.

Scam of a company, never again!

As many other reviews say refunds take so so long, I’ve never ever had to wait like I do with brand alley
I won’t ever shop there again !

I’ve ordered clothing items, which I’ve recently returned, from Brand Alley and always find that refunds take weeks. This is totally unacceptable and I always end up chasing them. I would never order anything further from this company. Other companies are far quicker processing customer refunds. Avoid. Judging by other reviews this is a company to avoid.

I've bought things from them several times before and did not have a problem with delivery or quality of the items. This time, I ordered a sofa for £699.00. It was supposed to be delivered between 14 and 21st March and I've been contacting them constantly since without a proper response - just chat's robot sending out the same message instructions and trying to contact them for a resolution is deeply frustrating. Yesterday, I tried to log in and the page came up with an error, I tried several times this morning 25.03.25 and it is still the same - like it's been disabled. Just want my money back so I can shop elsewhere and forget the whole sorry business.

Trying to register a return but doesn't recognise order number and trying to contact them is like pulling teeth .. responds in 48 hrs it says ... day 4 still no response
Once this is eventually sorted they have lost a customer

I ordered two items from Brandalley totalling £770. Estimated delivery between 26th Feb to 3rd Mar. My order has not yet been delivered. I have contacted Brandalley several times via WhatsApp which appears to be the only means of contact available to their customers. I was sent a message in reply stating that my delivery date was 3rd Mar and that tracking was available on my account. Tracking is not available on the account- it just states 'processing'. I have had no reply to my next two WhatsApp messages.
It would appear that this company is 'selling' goods which it does not have access to, keeping their customers money and the interest accruing upon it until such times as they can be persuaded to refund the money. This needs to be investigated by the relevant authorities and the site shut down if so. I will certainly be taking this issue further if I do not receive an immediate and satisfactory resolution.