Team RH Reviews 6,236

SCAM! Got tied in to a 12 month ‘contract’ paid £7.99 for 12 months do absolutely nothing. Emailed to
Make sure my account was closed. I was advised that it was but as I didn’t cancel the payment it was still taken. Asked for a refund of £7.99, they have declined because the service was open to me at this time. I don’t even have the app! No compassion, treat you like a moron. Awful people!

Hilarious this 🤣

So many people complaining about the hidden 12 month contract - and it IS purposely hidden and made obscure, make no mistake - check the upheld complaints at ASA/CAP. Yet, every reply is blaming the customer. Repeating the same crap.

Look mate, in business, if you get that many folk complaining, you don't tell them they are full of it. You look at why they are complaining, take it on board, and try to do better.

Unless you are a con man of course

I've seen plenty of these self proclaimed gurus come and go over the years. Scott Francis comes to mind, utter clown of a man yet so many blindly followed, until they saw the truth. Richie, you are no better. Possibly worse given how you have sneakily pushed this out via an app, and then use fear based tactics to scare people and demand their money.

You know the product is sub par and better is available free, you know people don't read those walls of text before they click, and you know fine well your T&C's can't replace consumer rights but you make it look that way to scare people anyway. Scummy as hell brother, be better.

Threatening to send debt collectors 😂😂😂 You aren't the only one who can send people you know, ever thought about that? You've got away with it... so far. This stuff always catches up sooner or later. Stay sharp buddy 👊

Give me a wee reply, go on. A decent reply that isn't the usual cut and paste everyone else is getting.

I could do with some light entertainment

To anyone reading this getting the scary emails about debt collection agenciea or damage to your credit history if you don't pay - it is NONSENSE.

Firstly, no credit agreement was signed by yourself at any point in the checkout process. Therefore, nothing to affect credit history.

As for debt collection agencies, that costs more than it's worth. Unless it is RH Debt Collection services, or something this clown has made up. Also, fake legal letters are highly probable - usual MO of crook operations like this. Ignore.

If you are feeling excitable, report to trading standards, shout from the rooftops on Facebook, Reddit, everywhere.

I joined 6 months ago and the app is brilliant. The app sadly wasn't suitable for me as I have some very deep issues Im having to work through first, but I hold on to hope that one day i will be able to return. I still follow them on Facebook and although I have to censor which of their videos I watch due to their sometimes blunt nature, I appreciate its a "me" problem and they come from a good place. Once im mentally ready, teamrh will be my plan of choice.
Their customer service is really good too. Ive had some really helpful messages with them and I even got a message from coach Liam about a Facebook exchange we had and he was so sweet.
Til we are able to meet again, teamRH. .. im working hard to get back to you :)

Made the same mistake as everyone else which is not noticing the try to lock you in to a 12 month contract, despite offering a 14 day cooling off period in which you can cancel. I’ve cancelled my direct debit and will not pay any further because they’re clearly misleading people, would encourage others to do the same. Clearly an unethical business model!

Joined by mistake through I was on another site cancelled within 20 minutes no reply sent four more emails cancelled at bank after the took direct debit and threatening emails. Contacting trading standards tomorrow

Used for about a week a didn't feel I was getting much out of it it's not really any different than MFP which Is free. Looking at a few users videos I saw one complaint that it was for a year fixed which I wasn't aware of. So emailed them and my bank to cancel my bank confirmed that no direct debit had been taken yet so I confirm I wanted to cancel within 14 days. I didn't realise in ticking the box to enter you wave your consumer right to 14 cooling off period or you cant use it so tells you everything you need to know about the business model.

They have been found to be misleading by trading standards and having zero opinion to use it without waiving your rights which is unlawful. Extremely threatening if you cancel the direct debit (which I did within 14 days before I know what was hidden in the t&C's) if they made it super obvious I doubt anyone would sign up. All very sneaky and misleading on purpose.

I've unfortunately lost my job so I would have had to cancel anyway but I will be working with them my bank and citizens advice to come to a resolution on this. Very unfortunate had I known I'd either have avoided all together or paid the full year at the time since there is zero difference which in itself is questionable.

Now I’m just going to go on personal experience, firstly people have to realise that as soon as you download the app you’re in an annual contract, Team RH, DO NOT hide this in any way they’re open about it and it’s personal choice whether you download the app. For me I didn’t like the app and regretted my decision, the recipes weren’t great at all (my opinion) I’m in the Facebook groups and this app does work for a lot of people and the results are there to be seen as well it all depends on the individuals discipline. This didn’t work for me due to my heavy endurance exercise routine, it was my fault but the rating I’m giving is entirely based on my opinion and whether it worked for me and it didn’t. I paid off my contract and deleted the app, the reviews calling them a scam with no cooling off period are wrong though they make this very clear if you read the terms.

Signed up, missed that I had committed to 12 monthly payments when signing up. Decided in the first couple of days it offered nothing more than free apps and cancelled direct debit. Now being threatened with debt collection so will have to pay £7.99 for a year. Feel like I’ve been scammed.

After many emails and messages sent by me to them I’ve not had any responses they was quick to reply when I signed up but now nothing I was never told that it’s a 12 month contract till I sent a cancellation form only that it’s pay monthly and I can cancel any time !!! Load of lies but now I raised it with bank they keep sending me automated threatening emails

Great experience for me. Excellent App with all you need for calorie and nutritional info. Advice, meals and recipes on the App and recording for the weight loss journey. Support and Coaching included. I can highly recommend this company to anyone wanting to eat well and still lose weight.

Warning locks you in to a 12 month contact you can not get out off. Don’t like the app. Don’t recommend it at all.

Be careful when you sign up it is a 12 month contract not a month by month contract. If you find app not for you after a month they want the whole year payments. I found app hard to navigate and I became unemployed and they wanted me to pay the whole year. No compassion. Just pay up. AVOID LIKE THE PLAQUE.

Team RH app is the most helpful tool I’ve ever used. The NHS should collaborate with them - it would save a fortune.
I’ve never been able to lose weight and it not feel like a chore or a “diet”. This app is so much more and the Coaches are real and supportive. 100% recommend Team RH (their protein powders are AMAZING too!). A fabulous app which encourages accountability and provides education around food. Top marks.

Joined Team RH and started using the app in Jan 26, it’s been fantastic, always helpful, quick to respond and a lovely community. I would recommend to anyone! The app is really easy to use and understand, better than anything else I’ve previously used and it works! Thanks for the genuinely fantastic customer service I’ve had since I started this journey, it’s refreshing to see a company care about their clients, it makes everything so much easier when you are supported in so many ways.

Very disappointed to find myself trapped in a 12 month contract even though it stated in the t and c that they have a 14 day cooling off period and it did not say anywhere about if the app has been accessed the cooling off period does not apply so how can I see this app isn’t for me if I can’t see what it’s like!
The communication has been awful and just ignore my requests for help with this matter and have been completely blindsided into a position I can’t get out of.
Enjoy my monthly amount of money for nothing you bunch of nice guys lol!!

The main difference with TeamRH compared to other weight loss groups/apps is the AMAZINGLY awesome coaches. They have been there with me through out, given me advice and encouragement, and pointed out positives when I could only find negatives in my weight. I have had contact with coaches Kel, Crissie and Liam, each time the help and personal voice messages from them has been helpful and positive.
The app really works towards improving your mindset with what your eating and coaches your regarding healthy food choices not silly small calories. Just want to say thank you to all at Team RH and Richie for putting so much hard work into a life changer of an app. The cost is £80 for a full year but works out around £2 a week which is nothing for helping you achieve your goals. I’m 11lb down in 3months where as normally I would be hovering around a 2/3 loss at most in that time! Kat

Signed up for the monthly contract in response to an ad on Social Media with a discounted rate.

I did not realise I was being signed up to a 1 year contract. I have sent a number of messages and had no reply other than threats of legal action for cancelling my direct debit.

Interesting that the ASA have deemed that their ad breached the CAP Code as follows.

The ad breached CAP Code (Edition 12) rules 3.1 and 3.3 (Misleading advertising), 3.9 (Qualification), and 3.17 (Prices).

Absolute scammers.

It very telling that every 1 star review is followed up by clearly scripted 5 star reviews. I mean come on, it is so obvious.

I have reported them to trading standards.

I joined Team RH and enjoyed the way the App worked, but unfortunately was diagnosed mid contract with an autoimmune disease that stopped me from following the programme. I remembered reading that if you were unable to follow the programme, due to illness, you could break the contract. I contacted them and they said I still had to finish paying my payments. Therefore I requested a final payment link to complete my end of the contract. After making the payment they took another payment of £7.99 the following month and have now refused to refund it. It may not be much but it is very much the principle.

Signed up in end of 2025, tried to use the app but it’s very difficult to use and having to weight everything to the nth degree is not for me right now. I’m an in an abusive relationship and going through a divorce so having to think about weight every gram that goes into my mouth is not going to work. I didn’t know I was tied into a contract so I cancelled my DD and then I started to get threatening emails so I contacted them and they said I could go on a break but the threatening emails kept coming saying about bailiffs etc. so to avoid getting beaten black and blue for bringing bailiffs to my door I have set up the DD again I can’t afford it due to the divorce and will not use it due to not having brain capacity at the moment to be doing something like this. Can’t believe a company would put a vulnerable person at risk like this.

I would give zero but this isn’t an option. As others have said you get tied into a 12 month contract, I genuinely had not realised this, and thought it was a monthly payment that you could cancel at any point like most subscriptions. I signed up in January and I emailed them immediately after I knew the app wouldn’t work for me. I have explained to them that I am neurodivergent and I am unable to use for this reason… too much going on for me to be able to use this. I have politely emailed 3 times, asking that they end the contract. I received a response from my first email threatening legal action if I cancel my direct debit to them, my next 2 emails have been ignored! I am currently paying (too scared to cancel my direct debit) but not using the app. I don’t feel that the t&c are clear enough, had I understood I would be tired for 12 months I would never have signed up.