Boots Hearingcare Reviews 16,292

I was under the impression that I had 90 days free trail of the hearing aid before I was sent to have a coffee with demoset. When I said I would have them, he was reluctant to begin with to tell me the exact cost of them with the discount. But worked it out on paper. Then I asked him about how much a month it was for the interest fee repayments. He said he would work it out at the desk. It was so disorderly at the desk with 3 othe patients and their partners standing around. The two staff had not seemed to know how to work the computer when I was sitting waiting. 2 hours later they still were having problems. I had to put my pin in for my visa card with people standing close by. I thought I was just paying a deposit and I would get notification of my monthly payments as well as a copy of the read out of the hearing test results as promised by email. I have not received the results of my test as asked for. Just an email saying as I had had the hearing aid for two weeks they want me to go over how it was working for me. I had only had it one week when I received it. I then looked at bank statement and was shocked the £3055.50 had been taken from my account. Is there anyway at least £2000,00 could be returned to my account immediately and money amounts of £60 be set up as a direct debit please.

I attended Boots hearing on Sunday at Derby.
Their performance and pleasant manner was excellent.
Full marks on the their customer support.
Thank you

The whole experience was made easy by Ffion, who was welcoming, friendly and very knowledgeable throughout.
I felt comfortable that we were being given the right information and advice at all stages l.

The audiology appointment was conducted very professionally by the Boots audiologist who conducted the hearing test to determine the level of deafness,after which having determined that hearing loss was significant proceeded to offer the best hearing aids for this level of deafness,the hearing aids on offer were discussed together with their advantages and disadvantages before a decision was made,
Altogether this was a very comprehensive and pleasant experience.
Thank You

Mevish was excellent. She answered all our questions/ concerns professionally and with good humour.

Friendly and efficient staff who are kind and helpful, which makes a difficult and stressful time much easier to deal with. I would definitely recommend Boots Hearingcare to anyone needing a hearing test

Very helpful information.

very knowledgeable and thorough.
I had sudden hearing loss and to be thorough i visited and had 5 hearing tests. Boots was most thorough and only one what an insulated noise chamber to better remove external none test noises. With one audiologist I could hear phones and conversations outside. another had someone typing so hard to tell what i was supposed to hear and what i wasn’t.

It ticked all the right boxes, excellent service.

Understood everything and were very good at explaining.

Professional, helpful & friendly Audiologist.

Grace is a prized asset. Knowledgeable and great client comms

Gary was very thorough and explained everything fully before during and after the hearing test. The hearing aids inserted were fantastic and Gary provided me with good advice about which aid to purchase

Brilliant thank you

Very knowledgeable discussion provided my Father with the best solution for his hearing. We are all very happy with the outcome.

I think audiologists should speak English clearly. My tests were conducted against background noise from the reception area next door so it was very hard to concentrate. The audiologist’s room should be soundproofed. I also think the audiologist should recommend a type of hearing aid that suits one’s needs, rather than leaving one to choose from a leaflet.

The Audiologist was very informative, helpful and pleasant.