Boots Hearingcare - Leicester, Gallowtree Gate Reviews 120

Roshni is technically very competent and knowledgeable with first rate communication skills - professional but warm and friendly. It always feels like I get good advice.

14 May 2026,

Just completed my ‘mid term review’ having been fitted with Phonax hearing aids in January 2026.

I feel I must pay tribute to the hard work, professionalism and friendliness of Thanki Roshni my Audiology Consultant at Boots, Gallowtree Gate, Leicester. Thanki has been unfailingly courteous and patient in explaining every aspect of the provision, fitting and maintenance of the equipment and in answering all of my many questions. Thanki has a genuine interest in her profession and in making and delivering the best recommendations and possible outcome for her clients. Truly - wonderful service, Thanki. Thank you

I've been seeing Roshni at Boots Hearingcare since getting my first pair of hearing aids. I was extremely nervous after a terrible experience on the NHS, but Roshni immediately put me at ease.
She took the time to explain how my hearing was affected and what the hearing aids would actually do. I remember her explaining that I was missing lots of sounds from the alphabet, and suddenly everything made sense, my brain had been hearing bits of words and trying to fill in the gaps. Getting hearing aids made me realise just how much I’d been missing, and how much effort I’d been putting into hearing without even realising it.
Roshni supported me through that whole journey of adjusting to hearing again. It might sound strange, but I had to retrain myself not to concentrate so much on hearing all the time. She reassured me that it was okay to take the aids out and rest, and helped me gradually build up to wearing them all day.
I needed a lot of support at the beginning, and Roshni was always there, adjusting the settings, listening to my experiences, and helping me work through the challenges. That person-centred approach made such a huge difference.
What also makes Roshni special is the personal touch she brings. She remembers and asks about my family, and shares little bits about hers too, so appointments feel much more like catching up with a friend than simply receiving a service. In a world where everything can feel fast and transactional, that kind of genuine care really matters.
I’d highly recommend asking for Roshni at Boots Hearingcare.

I attended with my elderly father and i was so impressed with Roshni's patients, with him, she took the time to listen to his concerns about using a hearing aid and she was polite explained the process assuring him of the benefits, its been 3 weeks now and he is over the moon, he struggled initially putting them in but on the 2 week follow up appointment Roshni gave him a different technique which worked. I can not praise her enough so professional and can tell she is very customer focused!

Roshni is absolutely fantastic, she is so caring when carrying out her examinations she makes you feel so at ease

I have been visiting Roshni at Gallowtree Gate Leicester with my husband for the last 9 years starting with his first hearing test to fitting to most of his follow ups. She remembers who we are and our family and never fails to ask after them. She is a most sincere person and never fails to do a fantastic job and explains everything she's doing. She is truly amazing. Thank you Roshni for giving me back the man I married before he lost his hearing.

Roshni Thanki, the audiologist that we saw, has a very kind and caring nature and also explains things very clearly. She is very knowledgeable and carries out her role perfectly. l am very lucky to have Roshni taking care of my hearing needs.

Very helpful and friendly person. Knowlegeable in her trade and willing to repeat where necessary. Something I will probably not need going forward with the new aids though. I have had hearing aids from Boots in the past. I was recommended to change them which has proved to be a very good idea. It is the first time in 15 years that I have been able to carry out a technically involved conversation on the mobile with total confidence. Thanks to the new Bluetooth technology. So in total a complete five star experience.

I recently had a hearing test at Boots Hearing Care with Roshni, and I couldn’t be more impressed with the experience. From the moment I arrived, she was warm, welcoming, and put me completely at ease.

Roshni was incredibly professional, knowledgeable, and clearly very experienced. She took the time to explain every part of the process clearly and thoroughly, ensuring I fully understood my results rather than feeling rushed through the appointment. Her expertise was evident throughout, and she answered my questions with confidence, clarity, and care.

What made the experience exceptional was the way she combined real professionalism with such a kind, reassuring, and personable approach. I would highly recommend Roshni to anyone looking for a hearing assessment delivered with expertise, warmth, and genuine care.

Roshni at Boots hearing care is always professional and friendly.She takes time to explain everything clearly without rushing and makes my visits stress free. I would highly recommend her to anyone.

I had my hearing test, first fit and 1st follow-up over 3 weeks all with Roshni a very professional and friendly audio metrician who was extremely thorough and her explanations easy to follow. I can look forward positively to future visits/reviews!

I attended my annual hearing and hearing aid check this week. Its always a pleasure to be looked after by Roshni. She is fantastic - caring, professional, friendly, thorough and hugely knowledgeable. I could not recommend anyone more. She explains everything clearly and answers all my queri31es. Roshni delivers excellent customer service and professionalism. I would highly recommend her and Boots Hearingcare at Leicester Gallowtree Gate.

Roshni at Gallowtree gate is an excellent Audiologist, patient focused, friendly and an expert at what she does. I support my mother in attending her appointments and I've seen how, with Roshni's expert guidance and care, she has become more and more confident with being a hearing aids user and not seeing it as a setback in her life. We are lucky that Roshni is my Mother's local Boots store audiologist and we couldn't praise Roshni enough for all that she does for her patients.

I have been a client of Roshni Thanki for a few years now and just had my review today. She was her usual kind and caring self. Punctual and highly professional and clearly an expert in her field. I have recommended friends and family in the past. A delightful lady and an absolute credit to her profession and to Boots.

Roshni at Leicester Boots Hearing is professional but always makes the visit personal too. Explains equipment and care needed well. Has a very positive attitude to profession, customers and life. I look forward to appointments since they feel safe and you can rely on being given sound advice and kept up to date with new technology. Thank you Roshni.

My appointment with Roshni was excellent, she explained everything to me about replacing my hearing aids. Gave me a week to try them out, and then showed me how to maintain them and the extra facilities I could control through my phone. Overall I cannot fault her service and dedication to me, a customer.

Very helpful and professional lots of useful advice

A small blip with the timing of the appointment. The central contact operator booked me in with the wrong technician at the wrong time, so this had to be changed - but this was done efficiently.
May I wholeheartedly commend my audiologist Roshni who has been my contact for several years now. Roshni is always punctual with appointments yet, even when she is obviously busy, I am given full attention and my every query is listened to and carefully explained. I never feel hurried and she allows me to express any queries, however minor before explaining and advising. Although the technology is complicated, Roshni has a great gift of communicating every detail in simple, layman's language, before checking that I have fully grasped the facts. The appointments are totally stress free and I go away feeling that I have been examined professionally, efficiently, yet in the most courteous and kindly manner. Roshni is a true asset for Boots.

I have been seeing Roshni Thanki for several years and have always found her very helpful and knowledgeable, with a big smile. Nothing is too much trouble and everything is fully explained. She is an extremely professional and competent audiologist.

Roshni made me feel relaxed and has excellent people skills as well as providing a thorough and clear explanation of the processes and follow up analysis stages. I would definitely recommend her for anyone thinking of going to have their hearing tested.