Boots Hearingcare - St Helens Reviews 91

Sian Wilkins has been looking after me and I'm absolutely thrilled with my new hearing aids and TV connector. I can hear everything so much better. She set up all the technology for me and was a delight to deal with. Thank you for everything, Kath

The audiologist was great, she was very patient with my Mum, she made sure my Mum understood everything.
She took time to explain the different kind of hearing aids, and which one she thought would suit her best.
Overall my Mum thought she was excellent.

Excellent service provided by a professional and reassuring audiologist.

Excellent advice and customer service

Everyone friendly, helpful and efficient. Seen promptly on time, no waiting. Sian immediately identified the problem I had been experiencing and in no time my hearing aids were fully functional once again. Thank you Boots Hearingcare!

Sian very helpful and patient and explained things in detail. Very Impressed with after sales and follow up service.

My wife had a problem with her hearing aids.She rang Boots and got a same day appointment with the Audiologist who quickly diagnosed the problem and repaired them.Very pleased with the service.

My husband was having trouble with his hearing - from start to finish the whole process with Boots was very good. The audiologist was very helpful and informative. We would recommend the hearing services of Boots. The hearing aids are very comfortable and my husband is very pleased with them. And l no longer have to repeat myself so he can hear me.

I was seen at my appointment time and Sian at St Helens knew what the problem was with my hearing aid and was able to fix it straight away. She was friendly, knowledgeable and took time to discuss it with me so I didn't feel rushed and she had all the items she needed in stock. Very pleased with my visit.

Exceptional service 👏. Very understanding about dementia issues, and put us both at ease. Very friendly and courteous.

Once again we received the absolute best service from Sian Wilkins at the St Helens store
My dad was having trouble with his hearing aids and as he suffers with dementia it was causing him to be quite agitated
I was given an appointment really quickly and Sian sorted them out in no time
Friendly and professional as always

What can I say? Can't fault Sian Wilkins!

The cord on my right hearing aid that you pull the aid with to get it out had become very frail through wear and tear after nearly 4 years. I was a bit wary of putting it in my ear as I thought it may break it and wouldn't be able to get it out. Fast forward straight to Boots and yes it has to go back to the manufacturers to be fixed. Sian organised a temporary fix so I'm not struggling! Got to say Sian is very helpful and friendly. I'm happy as well so for me it a win win ! Thank you very much Sian

Had trouble hearing properly for a bit. Kept putting it off. Sian at Boots in St Helens town centre , put me at ease. She soon got me sorted out. Am so grateful. Can here things I've not heard for years. Sian is so good. Thank you.

Friendly and professional clinicians.
Always seen on time.
Helpful information and products.

A truly positive experience. Professional, helpful advice. Thorough and unhurried testing. Highly recommended.

I had 4/5 appointments with Sian Wilkins in relation to the fitting of new hearing aids.Sian was extremely proficient and meticulous in making sure the product was exactly right for my particular needs.She had excellent communication skills and a very good sense of humour which made you feel totally relaxed in what can be a daunting experience of realising that whatever product you buy will never replace the body’s natural hearing function.Sian did an excellent job in adjusting the hearing aids over several appointments and can be thoroughly recommended for maximising the benefits of the product to suit my particular needs.

Really helpful and knowledgable staff
Help you step by step through the whole procedure

Sian was fabulous. Explained everything in detail and nothing was too much trouble. I love my hearing aids thank you so much.

After a routine ear healthcare check the Audiologist suggested a full hearing test which was duly booked for the following week. The test was really thorough with Sian, the Audiologist explaining ever detail as to why and what would happen at each stage which was extremely helpful. After the test the results were shown and explained it became apparent that I would benefit from having hearing aids. The benefits and prices of each aid were explained without me getting a feeling of being sold to, infact it was quite the opposite especially with Boots 90 day no quibble refund guarantee. However, in all honesty the thought of having to wear hearing aids wasn't appealing and not what I expected but Sian was very kind, patient, understanding and supportive throughout the whole process and for me that made a big difference. Since having my hearing aids fitted nearly 2 weeks ago the aftercare so far has been terrific with a support phone call at the end of my first week to see how I was getting on and 2 separate emails with excellent advice on how to get the best out of your aids and environment. I feel really confident that choosing Boots for my hearing care was certainly the right decision and with my experience with them I have no hesitation in giving them, especially Sian the Audiologist a 5 star recommendation..