The hearing person who delt with me was brilliant. She took her time to explain everything required and what it would entail moving forward. The appointment was not rushed and I was made aware of all... See more
Location
Switch locationBoots, 30-36 Gallowtree Gate, LE1 1DD Leicester, England, GB
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See what reviewers are saying
I have been seeing Rashni Thanki for just over a year at Boots Hearing Department in Leicester. She dispensed a pair of Phonak hearing aids that I am now using. She has advised me on how I can can get... See more
I went to Boots at Gallowtree Gate for my annual check up yesterday and as usual I had excellent service from Roshni Thanki. She is a first class Audiologist who has never failed to solve any probl... See more
I went for my yearly check up with Roshni Thanki she make you feel very comfortable and what is also very nice is she remembers you although I had not been for a couple of years. During my check Roshn... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 30-36 Gallowtree Gate, LE1 1DD, Leicester, England, United Kingdom
4.9
Excellent
145 reviews
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The explanation given after the…
The explanation given after the examination was very informative and I was allowed to test the hearing aids in crowded area to feel the difference.
24 March 2023
A real Brand Ambassador for your…
Your Brand Ambassador for your Audiology department was a breath of fresh air, Ibrahim.
He took time to understand my needs, to then provide the right solution for my hearing deficiency. Would recommend booking in with Ibrahim if your hearing requires attention.
25 February 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Appalling customer service
Boots Hearing Care Leicester
Possibly the best example of appalling service I have ever witnessed. 80 year father booked a consultation abc hearing test. This was thorough and time spent “
Selling “ the aids recommended . These duly arrived on time after a 2 week wait and were collected and paid for - all sorted in 40 minutes . My father was £3500 lighter with hearing aids that kept delivering feedback when worn and reverberation when speaking . Was nearly hit by a car as he couldn’t hear it and so called to say they weren’t working correctly - he was offered a 15 minute “service “
Appt 3 days later. He attended with a list of problems he hoped could be resolved by setting the aids up again and tweaking the settings . Instead after going through the problems he was experiencing was met with “
Do you want a refund ?” My fathers response was “ well yes, if you can’t improve them” and in less than 4 minutes was leaving after no attempt was made to offer any kind of improvement to them ! A highly technical product that the manufacturers guidelines suggest need individual attention to set up correctly .
Why bother selling them if you’re not going to bother trying to help . I’d be interested to know if it was my fathers age that you discriminated against or simply wanted the commission on the sale ? Either way - you should be ashamed !
So over 24 hours after responding to Boots hearing care teams response - I’ve still heard nothing . Clearly their desire to get in touch is just to look good on reviews - buyers beware !
3 February 2023
Unprompted review
Reply from Boots Hearingcare - Leicester, Gallowtree Gate
Thank you for your feedback.
We are sorry to learn of your recent experience.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and member of our team will get back to you.
The Boots Hearingcare Team
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