So straight forward booking an appointment online. Booked appointment at 5.00pm Thursday for Friday at 1.45pm. The audiologist Dona M Jose examined and tested my ears and explained everything in... See more
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Review summary
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Pranash Jame, saw me this afternoon at Hastings Station Plaza in the audiology department. He was very thorough and explained every step of the way in a friendly and informative manner. I left with a... See more
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Hearing test was thorough and the results were explained very clearly. The hearing aids were demonstrated and fitted very carefully before adjusting them to match my requirements. As a test my wife wa... See more
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I was delighted with the service offered by Dona and the team. On line booking was very straight forward. At the clinic, Dona was very helpful and a very good communicator explaining the process and... See more
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Company details
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4K reviews
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Dona who looked after me was excellent
Dona who looked after me was excellent. She was very warm friendly and informative. She had plenty of time for me and very thoughtful.
17 July 2026
Professional and friendly servce
It was carried out in a very professional manner. Everything was explained clearly and comprehensively by the Audiologist in a friendly and reassuring way
17 July 2026
A good experience
The Audiologist was polite, friendly and professional. The advice given was succinct and relevant.
16 July 2026
I had a very good experience today ....
I had a very good experience today, I apologise as I have forgotten the young lady's name ..
she welcomed me into the room, explained about the service that she was offering and ran through it thoroughly
I left the building with my new hearing aids and was very comfortable walking through the shopping centre on my way home
16 July 2026
No sales pressure and no quibble refund
What impressed me about Febin was the complete lack of sales pressure, allowing me lots of time to try out a couple of new aids, and most importantly refunding my money when i felt the aids were not sufficiently better than my NHS ones. When you’re potentially spending such a lot of money, it’s good to know this company can be trusted to treat you fairly.
16 July 2026
Unprompted review
Impressive experience
Joshua very knowledgeable and put me at my ease. Very easy to understand and results explained in everyday terms.
15 July 2026
We had an appointment with Pranosh…
We had an appointment with Pranosh James and it was a Wonderful experience! We would Highly recommend the hearing people!
3 July 2026
Unprompted review
Appointment
Everything was explained to me very well during my appointment, Joshua was very kind and made me feel at ease ,
16 July 2026
Sruthi put me at ease.
Sruthi put me at ease.
She explained all the procedures
Overall a pleasant experience for what might have been a bit stressful otherwise
Thank you
8 July 2026
Unprompted review
Brilliant!
Caitlin was absolutely superb in improving my hearing and confidence dramatically. She cleared my blocked ears, gave me a hearing test and measured me for all-new aids and moulds all on our first meeting.
Previously all these things would have been carried out by different people at different surgeries on different dates.
And it was all done with such charm and professional skill that I feel as though I cannot express my appreciation enough ..
Thank you so much,
Chris
previously all of these would have been done by different people at different surgeries on different dates. Quite brilliant! And all done with charm and professional skill.
15 July 2026
Great service.
My husband went to Plas Med for an assessment Sajana was excellent explaining clearly what my husband had to do regarding his hearing test.
He was fitted with hearing aids and what a difference it has made I cannot remember the last time I spoke to my husband without having to shout or repeat myself.
Excellent service and an extremely knowledgeable and caring audiologist.
15 July 2026
Unprompted review
A very comforting experience The whole audiology appointment was…
The whole audiology appointment was carried out very professionally friendly,informative and caring for the patient.The fitting was a good experience and all stages were explained and explained in detail.
15 July 2026
Highly recommendsed
the care and attention that the audiologist took.
Very pleased with the test and the hearing aids
9 July 2026
Joby Jose
Joby Jose
joby was very efficient and helpful when he came to fit hearing aids for my father
15 July 2026
Unprompted review
Reply from The Hearing People
Hi Neville, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby Jose saw me today and did a very…
Joby Jose saw me today and did a very good job of fixing my new hearing aids and giving advice on aspects of use and battery access, thank you.
R. Diston.
15 July 2026
Unprompted review
Reply from The Hearing People
Hi Bobby, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Fantastic experience
Fantastic experience. Raj was very supportive, and clear about what was happening.He showed me the test results, which was nice to see. He adjusted my new hearing aids, and showed me how to alter them with my phone.
14 July 2026
Reply from The Hearing People
Hi Jennifer, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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