We saw Dona at Tuckswood. She was brilliant. We had never had such an in depth hearing test and information we had not been given before. Our hearing aids were made there and then and everything expl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joby was very patient with my elderly and difficult grandmother when he came for a home visit to remove ear wax and perform a hearing test. He allowed her to have cigarette breaks and attempted multip... See more
Company replied
Pranash James dealt with my elderly mother's hearing test and hearing aid fitting in a very friendly, caring, attentive and efficient manner. It was first class treatment with a smile which made her f... See more
Company replied
The whole testing and fitting process was explained and carried out in a professional manner, in easily understood terms, with additional information given when necessary. After less than an hour I w... See more
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Company details
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Joby Jose Excellent service
18 August 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very pleased with the help.i revived…
Very pleased with the help.i revived for my hearing Asra was very patient and helpful a credit to your company very happy
18 August 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I saw Mr Pranosh James on 17th August…
I saw Mr Pranosh James on 17th August 2026 at Hastings Station Plaza. He was absolutely brilliant, especially at listening to my “problems” with the hearing aids, and explained everything clearly, and precisely, without “talking down to me” as I am of the older generation! Smartly dressed and very professional. Thank you Mr.James.
17 August 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent service
The service I had was excellent all the way through - from my enquiry through to my appointment with you in Sheringham. It was all arranged very promptly. Nice little touch: when I telephoned, I did not even have to give my name. You had already stored my number and knew who I was before I said! Dona was very helpful and efficient. She identified the problem at once, and supplied a replacement immediately. Now I can hear properly again and my wife no longer shouts at me (at least not as much!). Couldn’t fault the service I received.
12 August 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Amazing Service
Jijo Matthew visited my house he was so professional and very informative he was very helpful indeed it was a pleasure doing business with him and “The Hearing People” I thoroughly recommend JiJo. Thank You
Steve Bolton
15 August 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Wished l had approached them earlier!
Very impressed by Febin’s introduction, test, very detailed discussions without any buying pressure whatsoever with aids purchased at a subsequent home visit.
As a hearing sufferer of many years, l feel competent in knowing the best for product, cost and service, time will tell.
Although this organisation operates in a different manner than most today to keep costs down, l think this can be successful. Recommended for price and given warranty
11 August 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I am over the moon …
I am over the moon with the exceptional quality of service I've recently received from The Hearing People. I was treated with sensitive respect, which is particularly important for people with hearing impairment. The level of professional care and expertise, especially as an NHS patient, was so very impressive. No stone was left unturned, and as a result, I've gone from someone unable to effectively communicate with, for example, cashiers in a supermarket, along with being unable to participate in a women's circle, due to the other participants appearing to me, to be miming, and unable to be a part of family gatherings, or even day-to-day conversations; to one who can hear and be a relevant participant within varied verbal interactions. I feel like I've been set free from my silent prison, which, given that I'm an outgoing person, was actually damaging to my overall wellbeing. My grandchildren still shout at me, which is an indicator of the impact of my previous limited hearing, on them. To say that I'm grateful to this first-rate service, is an understatement. My genuine, and heartfelt thanks.
24 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I had a thorough test performed by the…
I had a thorough test performed by the helpful and courteous Pranash James who fitted and adjusted my hearing aids. A pleasant experience and much better hearing than before.
12 August 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Mansoora Khader was professional and…
Mansoora Khader was professional and helpful. She answered all my questions and changed my earpieces as requested. Couldn't have had a better consultation!
12 August 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Expert Help
I was happy with the way I was treated and the expert nature of the person checking my hearing.
12 August 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent professional and proficient service
Excellent professional service. I was received on time, kept cool and comfortable and the audiologist conducted their tests with great skill and proficiency. I was kept fully informed of what would happen and it all proceeded as I was told it would. I had a one hour NHS consultation and left with my hearing aids in and carefully calibrated by the audiologist and with warnings about how different things would feel with the aids in. Can highly reccommend for proficiency and professionalism. I also left with all the information and kit I would need and an easy means to access replacement batteries etc.
14 August 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The gentleman that served me (Pranash…
The gentleman that served me (Pranash James) was just so lovely and very kind. He explained everything properly to me about what was happening and made me feel at ease. Nothing was too much trouble for him, thank you very much. I would thoroughly recommend him - appointment was on time and everything was great.
13 August 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Pranush James tested my hearing and…
Pranush James tested my hearing and consequently fitted me with aids yesterday.
He was great at explaining things, clearly spoken and very professional throughout.
I would happily recommend this service to anyone.
13 August 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
We saw Dona at Tuckswood
We saw Dona at Tuckswood. She was brilliant. We had never had such an in depth hearing test and information we had not been given before. Our hearing aids were made there and then and everything explained beautifully. She was very patient.kind and efficient.
13 August 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The staff were very attentive
The staff were very attentive. However they could not view my previous hearing test to compare with my previous test as I would like to know if there was a market deterioration. My experience was very good.
6 August 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
My experience today was first class.
My experience today was first class.
The lady who done my hearing test was very kind and made me feel very comfortable.l would recommend anyone with hearing problems to go along.
13 August 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The appointment was excellent
The appointment was excellent, Navami explained what was going to happen and explained the results after the tests were completed. She had a friendly manner and was knowledgeable. I would definitely recommend.
12 August 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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