Bon Accord Life Reviews 

1,137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and patient when explaining complex insurance policy options and answering everyday questions thoroughly. Consumers consistently note that the overall service is smooth, highly efficient, and carefully tailored to individual financial budgets without experiencing any annoying sales pressure. Some reviewers were not happy with persistent communication, mentioning unwanted phone calls or feeling that representatives could be intrusive after searching for different insurance options online. People also pointed out that dealing with follow-up contacts occasionally felt inconvenient when their protection plans were already being processed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that advisors are welcoming, professional,... See more

Service

Clients share positive opinions on service, noting that interactions are consistently professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting clear explanations and... See more

Price

Users describe positive interactions with price, consistently reporting affordable plans and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

Mary was very easy to talk too, explained all details very thoroughly. Had a good sense of humour and had a giggle which made me feel like I was talking to a friend. We both shared life experiences... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more


Company details

  1. Insurance Broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,137)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Akeel Rahman

Your member of staff, Akeel Rahman was very professional and had a great sense of humour. The fact that he supports Birmingham FC probably confirms that he has a sense of humour! He explained the options very well and in fact saved me money. The process, as you will know, is quite detailed and took about 40 minutes, his skill was excellent, I would recommend this product to anyone.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Akeel was very professional and…

Akeel was very professional and knowledgeable, he made the process of arranging the insurance easy and even had a laugh or two along the way. I would highly recommend him and his company if you need insurance.

4 June 2025
Unprompted review
Rated 4 out of 5 stars

Bonaccord Life

It was very nice to talk to a person who was friendly and polite.
Akeel explained everything and it helped me to make an informed choice. He never tried to force me in to something I didn't need.
He explained everything so I could understand what I was buying.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

So helpful and welcoming into making…

So helpful and welcoming into making this a easy process with a smile , really kind a d helpfull Akeel Rahman is a top bloke and i highly recommend him . I am so thankfull they got in contact and managed to find me cover ASAP as a diabetic

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Lisa was very professional and took the time to explain clearly, she spoke clearly and listened to me also. Overall a very nice phone call

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Very well explained service

Very well explained service . Would recommend. Akeel managed to extend my policy for me to the age of 90 for a little bit extra than my current one but it’s a better deal and peace of mind .

19 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Kayleigh was 10 out…

My experience with Kayleigh was 10 out of 10! She was very professional and took time to explain all my questions. She provided a first class experience something we don’t get very often these days. The company are very blessed and lucky to have her 🙏

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Akeel made it very easy to renew my Life Insurance, he managed to save me a few pounds, as well as increasing the term length to 80yrs, and pointed me toward Vitality Life, which really suits my lifestyle. He was also super friendly, making the long and rather morbid at times process much more fun!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Tina was lovely and took lots of time to go through my options, made sure I understood everything and made sure I got everything I was looking for. Very friendly and genuine too. Thanks again Tina

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Akeel is the best!

Akeel is fantastic! Explained everything and got it all sorted in 1 phone call, after struggling to get cover, he knew what to do and made it really easy. Really recommend for peace of mind.

1 May 2025
Unprompted review

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