Bon Accord Life Reviews 

1,136
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and patient when explaining complex insurance policy options and answering everyday questions thoroughly. Consumers consistently note that the overall service is smooth, highly efficient, and carefully tailored to individual financial budgets without experiencing any annoying sales pressure. Some reviewers were not happy with persistent communication, mentioning unwanted phone calls or feeling that representatives could be intrusive after searching for different insurance options online. People also pointed out that dealing with follow-up contacts occasionally felt inconvenient when their protection plans were already being processed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that advisors are welcoming, professional,... See more

Service

Clients share positive opinions on service, noting that interactions are consistently professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting clear explanations and... See more

Price

Users describe positive interactions with price, consistently reporting affordable plans and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

Mary was very easy to talk too, explained all details very thoroughly. Had a good sense of humour and had a giggle which made me feel like I was talking to a friend. We both shared life experiences... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more


Company details

  1. Insurance Broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,136)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ahmed (sorryI mean Akeel)

Ahmed, sorry I meant Akeel, was very professional and entertaining and explained everything fully making sure it was affordable I thoroughly recommend Bonaccord as they have always been professional, knowledgeable and explained everything fully in a way that is easy to understand

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Akeel Rahman

Akeel Rahman. What a man!
Helped me out twice! With life insurance and income insurance. Great guy and knows his stuff just ashame he supports a bad football team 🤣
Would highly reckon

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. My consultant Akeel Rahman was fantastic. He listened to what i was looking and he talked through everything with me to ensure he gave the best advice on the products which were most suitable for me. I can't rate the kind of customer service he gave to me highly enough. He was friendly, funny, very informative, and not pushy at all.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Akeel is the consummate professional

Akeel is the consummate professional. He is charming, diligent and provided a superb service to achieve the insurance cover we needed.
I would recommend anyone requiring life cover to contact him.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Brilliant service: I was dealt with a wonderful advisor called “Lucy Crane” who made me instantly feel at home. She was friendly, helpful, efficient and professional in her duties, has a amazing work ethos and she is a credit to the Bon Accord Life organisation. Very satisfied and recommended - Thank you

Lord Robert Barnes

24 July 2025
Unprompted review
Rated 5 out of 5 stars

After months of back and forth with…

After months of back and forth with different insurance providers, wreaking havoc on my anxiety, Akeel was my knight in shining armour! I can’t thank him enough for the peace of mind he has given me and my family. I was declined life insurance by so many company’s but akeel was so helpful! He’s found me the perfect policy at such a good price, he was kind , funny and made the whole process so easy. It was like having an hour long phone conversation with a friend. Thank you so much akeel you don’t understand how much this has helped me!

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Renewing Life Cover

My wife and I initially took life cover 5 years ago with Bon Accord Life, and Akeel contacted us to see how things were going. We are so glad he did! We were able to get our life cover up to date with the added health issues that had started over the last 5 years. He was very patient, polite and explained things clearly...along with a touch of humour! Made the phone call very easy!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Akeel has outdone himself again

Akeel has outdone himself again. I had an issue with a contractual change, affecting the terms of two policies Akeel had organised for me. Within half an hour, Akeel had sourced and started a new policy that keeps me covered. This is why Akeel is my protection guy - he is unfailingly polite, cheerful, and knows his products well. Highly recommended, every time.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Akeel was really easy to talk to and…

Akeel was really easy to talk to and made the whole process much more pleasant than I expected. He explained things really clearly and we were able to have a laugh about some darker subjects. I strongly recommend Akeel and will continue to have him handle our affairs.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Jane it’s been very helpful

Sarah Jane it’s been very helpful and informative, as a customer service agent myself the service she provided is very very good and i felt comfortable and looked after.

Thank you Sarah for helping me protect my grandma for any future difficulties, you made a big rock disappear of my chest.

kind regards,
Andrei

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Top class service

Akeel made the process of sorting a new policy out very easy. Having an old policy with another company I wasn’t happy with, I started to looking elsewhere for something more suited to me. I spoke with Akeel over the phone and with his humour and communication skills, I knew I could trust him with finding me a better option. He did just that and I can’t thank him enough for sorting my new, better policy.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Akeel

Akeel made our life insurance renewal so easy and simple asked all the questions that was required and went so smoothly, what a credit to your company 1st class work will definitely recommend him to any of my friends and family

17 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look