Björn Borg Reviews 2,664

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Very good experience both product wise and customer service. Love their loyalty programme too. Product wise, think all their lines including underwear, casual and sport are great . The quality is... See more

Rated 4 out of 5 stars

This was my initial review. "Wrong size sent and wrong colours. Trying to sort it out required multiple photos of their postage packing which of course hadn't been kept. They took no responsibility.... See more

Company replied

Rated 4 out of 5 stars

Having been a long term Bjorn Borg customer I am disappointed by the trainers I have purchased. Having only worn them for a couple of months the trainer has come away from the sole. Given the price I... See more

Company replied

Rated 5 out of 5 stars

We always like to order direct from BjörnBorg.se We like that we get to see all the latest items as well as take advantage of great sales abd promotions. Payment is easy with Klarna and the order pr... See more

Company details

  1. Activewear Store

Information provided by various external sources

Björn Borg is an international sports fashion brand for people who want to feel active and attractive. We design products that combine unique expression, perfect fit, good functionality and long-lasting quality.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Very long time to receive refund

Very long time to receive refund. Januari 22nd returned item, Feb 28th still nothing.

27 February 2021
Unprompted review
Björn Borg logo

Reply from Björn Borg

Hi,

To see our return terms please visit: https://www.bjornborg.com/en/customer-service/returns

I am so sorry for the wait, your return should land in our warehouse any day now :)

Kindest regards, Madelene

Rated 1 out of 5 stars

Long time to refund

Bought an outfit but unfo too small. Returned my order. Depot received this on February 3 but still no refund. Meanwhile understand that refunding takes upto 6 weeks. Are we in 2021 or is this the Middle Ages?

23 February 2021
Unprompted review
Rated 1 out of 5 stars

Poor

Love Björn Borg clothing & never had an issuer previously!
Three times I’ve written to Björn Borg customer service asking when I should expect my delivery which I placed on 5th February. They answered once with a tracking number which informed me it had yet left the warehouse now the DHL can’t find the consignment number.... wish I’d used ASOS or Amazon, won’t be shopping direct again!

20 February 2021
Unprompted review
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Reply from Björn Borg

Hi Jade,

We understand your feedback and we hope that our deliveries to the UK will go faster very soon.
I have just sent a status update on your shipment via our customer service email. Thank you for your patience with us.

Kindest regards, Madelene at Björn Borg

Rated 2 out of 5 stars

False Advertisement and Chemical Smell, But Fast Shipping.

TL;DR
-
The underwear I received looked terrible compare the the online store photos and smelled like chemicals.
Overall I wouldn't recommend buying Bjorn Borg underwear unless you live in Sweden and/or have retailers where you live - Because there's no way to predict if a pair of boxers will look the same as the pictures and you can't return underwear.
-

Quite disappointed.
I ordered 2 pairs of boxers for a total of $102 (duties included).
The pair that I was most excited about was the DARK CLOUDS MICROFIBER SHORTS BLACK BEAUTY (2031-1473_9065). But when I took it out of the box it looked NOTHING like what I had ordered. I kid you not, the print looks similar to a black and white cow, and the waistband is green. It also smelled intensely of some kind of chemical?

However, the second pair (SOLID TENCEL TRUNKS Black Beauty (9999-1462_9065)) were as expected and very soft. Though they smelled like chemicals as well.

Shipping was super fast.

I own other pairs of bjorn borg boxers (that I love) with detailed patterns that look great, but I bought them about 5 years ago. So I'm not sure what happened, but Bjorn Borg's production value has clearly gone down.

Overall I wouldn't recommend buying Bjorn Borg underwear unless you live in Sweden and/or have retailers where you live - Because there's no way to predict if a pair of boxers will look the same as the pictures and you can't return underwear.

19 February 2021
Unprompted review
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Reply from Björn Borg

Hi Lee,

thank you for your feedback.

This does not sound like the quality our products should have, please contact me at our customer service email customerservice@bjornborg.com and I will help you further.

Kindest regards, Madelene

Rated 1 out of 5 stars

Poor customer service...

Having been given two different discount codes, neither of which work on the products I originally wanted in the sale, I have been informed that they will only work on already discounted items. I therefore picked a few items that I like which are discounted and, yup, neither code works... I will await a code that works and provide an update. Not great...

5 February 2021
Unprompted review
Rated 5 out of 5 stars

Thankfully still delivering to UK despite new EU rules.

Placed 3 orders with Bjorn Borg 3 weeks ago. All 3 items arrived today. I did not have to pay for postage or any extra charges as has happened with other customers.

This review is not an invited review but I felt that Björn Born are getting bad reviews for something that is out of their control so thought it only fair to post a positive experience.

Bjorn Born clearly explained on their website to place more than one order if the total was £135 or more. They also explained that the order could take longer than usual due to Brexit.

Brexit is not Bjorn Borgs fault and they are maintaining their high standards under these new rules. I expected the delivery to take at least 3 weeks so was really pleased when I received my DHL delivery messages yesterday and my 3 parcels today.

Amazing products and great value as usual. Will order again in future. Many thanks for your clear instructions and for making ordering easy.

3 February 2021
Unprompted review
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Reply from Björn Borg

Hi,

thank you so much for your positive feedback. <33

Kindest regards, Madelene

Rated 4 out of 5 stars

Good quality, weird sale strategy

Good quality, pretty fast delivery, good price (on sale). It is not full pot because qome products on sale were quickly soldout, but they reappeared in stock at regular price even if the sale period was not over. Might be legal, but is not cool.

28 January 2021
Unprompted review
Rated 1 out of 5 stars

Pants

Pants. No delivery a month after placing order and plenty of excuses around bad weather, Brexit, change of courier. Don’t buy direct

26 January 2021
Unprompted review
Björn Borg logo

Reply from Björn Borg

Hi Anthony,

I am so sorry about this matter, I have just sent you an update on your order from our customer service email.

Kindest regards. Madelene

Rated 1 out of 5 stars

I think I’m one of those unlucky people…

I think I’m one of those unlucky people I ordered about 3 weeks ago and I’ve been tracking parcel I’ve been in contact with DHL Sweden there telling us to contact Björn Borg about my order I’m definitely not a happy customer because from what I’ve been told it sounds like my order has got lost I wish I never bothered you can’t contact them by phone it’s all emails so you have to wait for them to back to you next time I will buy from the uk

22 January 2021
Unprompted review
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Reply from Björn Borg

Hi Sean,

thank you for your feedback. And I am really so sorry about this situation.
Unfortunately, due to Brexit, our deliveries have been delayed.

We will get in touch with you by email.

Kindest regards, Madelene

Rated 1 out of 5 stars

Ordered 23 days ago and no sign of it!

Ordered 23 days ago and no sign of it! I can understand 5-7 days in current conditions but waiting over 3 weeks for delivery is a disgraceful service. Order #7000079616

20 January 2021
Unprompted review
Björn Borg logo

Reply from Björn Borg

Hi Chris,

I am really sorry about this delay, we will contact you from our Customerservice and help you.

Kindest regards, Madelene

Rated 1 out of 5 stars

Maybe I've not been as lucky as the…

Maybe I've not been as lucky as the other people writing reviews. I placed my order over 4 weeks ago and the money was taken from my account around the time I placed the order. However nothing has turned up.

18 January 2021
Unprompted review
Björn Borg logo

Reply from Björn Borg

Hi James,

thank you for contacting us and I am really sorry to hear that you have not received your parcel yet =(

Please contact me at customerservice@bjornborg.com and I will look into this immediately.

Kindest regards, Madelene

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