Bewley Homes Reviews 

323
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members who go above and beyond to ensure everything runs smoothly from the initial inquiries through to final purchase. Consumers also appreciate the peaceful developments, beautiful scenic locations, and thoughtfully designed properties featuring excellent build quality and attention to detail throughout. Some reviewers were not happy with the post-sales customer service and aftercare support provided after completion. These individuals mentioned that ongoing communication became increasingly difficult and that getting remaining property snags resolved required considerable patience, time, and repeated follow-up efforts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Users describe positive interactions with service, highlighting a helpful and professional sales team that... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the solid build, solid... See more

Location

Consumers find location to be positive, highlighting peaceful developments surrounded by greenery. Reviewers... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a wide split in opinions regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have now been working on Bewley sites for many years and are currently working on a Bewley Homes site in Bishops Green. The site is very well organised by the team of Rick & George with weekly meeti... See more

Company replied

Rated 5 out of 5 stars

Bewley homes were a pleasure to deal with. Their sales team were helpful, informative and always went the extra mile if any issues arose. Particular praise to Danielle and Clint at Kings Water. Their... See more

Company replied

Rated 5 out of 5 stars

Worked alongside Bewley for over 10 years now and consistently had positive experiences dealing with the site teams. The Bishops Green project is well managed and both Rick & George are approachable a... See more

Company replied

Rated 5 out of 5 stars

I've worked with Rick H (Senior Site Manager) on a number of sites, over a number of years and he's been a pleasure to work with. He's always been helpful and supportive and strives for excellence a... See more

Company replied


Company details

  1. Home Builder

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Welcome to Bewley Homes  


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4.3

Excellent

TrustScore 4.5 out of 5

323 reviews

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Replied to 66% of negative reviews

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4.3

All reviews

(323)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

Supportive sales team. Family feeling to the business. Really pleased with our house. There were a few hiccups but generally well dealt with

31 May 2023
Unprompted review
Rated 1 out of 5 stars

British Gas engineer found a hole in…

British Gas engineer found a hole in our boiler which could cause a carbon monoxide leak therefore potentially life threatening. A year later there is still a hole in our boiler and we are still chasing Bewley to replace the boiler which British Gas has branded unsafe. the boiler should never have been signed off on the original installation, it is negligence. please can Bewley contact us to sort this out.

31 May 2022
Unprompted review
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Reply from Bewley Homes

Dear Georgie, we are very sorry to read your comments. Our team has been in immediate contact to understand the matter fully.

Rated 5 out of 5 stars

Nice buying experience

Excellent sales staff to begin with. Very well laid out, small estate in Tongham with a nice mixture of homes (Not all identical like a lot of new build estates). Good , on the ball site Manager and aftercare team since we have moved in. Very happy.

1 May 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Excellent post purchase support from…

Excellent post purchase support from Martin and his team.

12 May 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make all our team aware of your kind comments.

Rated 5 out of 5 stars

Victory Fields

Victory Fields
Just wanted to say how pleased we have been with Ion the site manager for his help support and guidance since we moved into our new house.
He is very polite, extremely professional and goes out of his way to ensure good customer satisfaction.

12 May 2023
Unprompted review
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Reply from Bewley Homes

Dear Graham, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our site team aware of your kind comments.

Rated 5 out of 5 stars

Incredible service

I highly recommend Bewley. From day one, they have been super helpful, right from the home purchasing process.
The homes are finished to a high quality but what has impressed me the most is the customer relationship managers, Sasha and Martin, who are extremely helpful, professional, polite and who always understand any little issues we may have and provide a timely solution. I am always kept updated. In essence, I highly recommend Bewley.

11 May 2023
Unprompted review
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Reply from Bewley Homes

Dear Ugo, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home, and I will make our team's aware of your kind comments.

Rated 5 out of 5 stars

Bishop's Gardens

We visited several new home developments around our area and Bishops Gardens stood out by far as the best location, quality and house layout. So far we have had excellent customer service. Gavin who we met on the first day we visited was polite, knowledgable and highly professional. We fell in love with a plot, reserved it and now have the excitement of seeing it grow into our dream home. Gavin has been kindly sending us an update with fantastic communication throughout this process and has answered all my millions of questions!!! So far I can highly recommend Bewley and particularly Gavin who is making this house buying process stress free and actually an exciting process for our family.

17 April 2023
Unprompted review
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Reply from Bewley Homes

Dear Caroline, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home, Gavin will continue to keep you updated. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

A great experience visiting Wilton Park

A great experience visiting Wilton Park to view some of the plots in the exciting new development by Bewley Homes.
A particular thanks to Caroline for being so welcoming and accommodating! We were shown some lovely homes within the budget we were looking to purchase for and have left thoroughly motivated by the quality of the homes we were shown and the friendliness of the staff.

15 April 2023
Unprompted review
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Reply from Bewley Homes

Dear Pammy & Yen, we are delighted to receive your 5*feedback. We wish you every happiness in finding your new home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Bewley Homes, Victory Fields Development

We called into Victory Fields middle of 2022 and i have to say what a development Quiet, Peaceful and Tranquil.
The Sales team Lynne and Roisin have been amazing to work with all the way through to completion.
Ion is a superstar and has met every request without hesitation. 5 stars if only their was 10 available.

11 April 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Good customer service

Good customer service. Build quality is pretty good.

6 April 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Good quality homes and excellent customer service

I moved into my new home at Bishop’s Gardens in Wickham just over six months ago. I had been interested in the development for some time and was particularly attracted by the stylish design, build quality and layout of the properties.

I met Roisin in the marketing office the day it opened (22nd April), and she was friendly and able to answer most of my questions. During the purchase, I visited the office several times and was kept up to date with what was happening.

The site manager, Rick Heaver, is excellent and a credit to Bewley. I met Rick when I visited the plot in early May last year and he was extremely helpful in explaining the stage of the build, the timescale for completion, and he was able to answer all my questions. During the tour of the house before I moved in, Rick took time to go through every room in detail. He has also been very helpful with a number of things since I moved in.

In October, a few weeks after moving in, I had a visit from Rebecca Bulmer (customer services) and Simon Hoff (assistant site manager) to go through all of the things that needed attention. They were very professional and as well as making a note of everything I had on my list, they also identified some things I hadn’t spotted. Despite having quite a long list, everything was dealt quickly and efficiently by the end of the month. An excellent level of customer service – thank you!

Although this is the first time I have bought a new build property, I have been very impressed with Bewley and with everyone I have dealt with, and I would recommend them to anyone considering buying a new home.

4 April 2023
Unprompted review
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Reply from Bewley Homes

Dear Mark, we are delighted to receive your 5* feedback. We wish you every continued happiness in your new Bewley home. We will make all our team's aware of your kind comments.

Rated 5 out of 5 stars

Fantastic team at Lancaster Park

I've recently purchased a new home at Bewley's Lancaster Park development. Aside from being attracted by the local area, I was impressed by the site's carefully considered layout, the green areas, characterful properties and an overall feeling of space. All the Bewley staff who I've had contact with at the development have been friendly and helpful but my main point of contact has been Jemma in the Sales team who has been an absolute superstar! Buying a house is stressful, particularly when trying to juggle elements of a process that are typically outside your control. However, Jemma's made it so much simpler through her warm and empathic communication style, her subject-matter expertise, being highly organized and efficient and generally making the experience feel as though I'm buying from a trusted friend. She's an incredible ambassador for Bewley homes and if you're looking to buy somewhere new, you'll be in expert hands with Jemma.

I've only been in my house a couple of days but it already feels like home and I think I'm going to be very happy here. Bewley has a number of mechanisms in place to support purchasers settle in including a 'Home Demonstration', an online portal providing a one-stop-shop for information about your home such as fittings, appliances and paint colours and a 'Welcome Visit'. All of these help to make the process of settling in much easier. On moving day, the team had dressed the front door with a large bow and there was a welcome card, flowers and other gifts inside for me - a lovely surprise.

I do have a few 'snagging' issues to raise but this is to be expected in a new house and, from my experience so far with the team at Lancaster Park, I'm confident everything will be sorted promptly.

I'm delighted to have purchased a Bewley home here at Lancaster Park and look forward to many happy years in my new home.

3 April 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

5* Bewley Bishops Gardens Experience

We moved into our lovely, new Bewley home in September 2022, having gone through the purchasing/selling process with a Bewley Bond. What a great scheme! We were given advice and kept informed all the way through the process, which was seamless.
We approached moving day with some trepidation, being of an age where we have moved house a good few times, but we needn't have worried, everything was straightforward. The house was in tiptop shape and site and admin staff falling over themselves to help at every turn. Since moving in day staff have gone out of their way to make sure we were happy with every detail of our house.
Rick Heaver, Site Manager and Simon Hoff, Assistant Site Manager are the stars of the site. They have a total 'can do' attitude and could not be more helpful. They recognise how stressful moving house can be and do everything they can to make it as easy an experience as possible so you feel at home from day one. They lead by example with a great site team of friendly, accommodating staff. All the sales team from start to finish have been friendly, efficient and supportive and, as newbies to the area, they have pointed us in the right direction for local services etc.
All in all, we have nothing but the highest praise for our Bewley experience.

31 March 2023
Unprompted review
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Reply from Bewley Homes

Dear Lynda & Peter, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

This week I am celebrating six months…

This week I am celebrating six months of living in my beautiful Bewley Home in Wickham, Hampshire.
I have been looked after so well by the sales team from the day I excitedly bought the house off plan, and the personal service continues even now. I met Roisin who took me through what the property offered and by the end of what I thought was going to just be a chance to find out a little about the house, I had reserved a property feeling confident that Roisin and her colleagues would guide me through to completion and moving in.
In the main I have dealt with Roisin and Jane, who have been wonderful. They are so approachable and even organised a Christmas meet and greet for the new development so we could meet the neighbours.
They are justifiably proud of working for Bewley Homes and speak so highly of their site management team. I had not heard of Bewley Homes before buying this property, but I proudly show off my new home to friends and family who are equally impressed with the quality of the build and the quality of service. Thank you Roisin and Sarah, it’s 5 stars all the way from me!

29 March 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you continued happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

A man and his team

We moved in to a Bewley home in September 2022 and although this was our first NEW home we were astounded at the courtesy, helpfullness and absolute dedication by all the staff. In particular. the site manager, Mr Rick Heaver who worked his socks off helping us with our every need, even though he had other home occupiers to consider. Nothing was too much trouble. His whole attitude rubbed off on all the staff under his wing and it showed. We are certain that Bewley homes have got an absolute gem and we are certain that with staff like him and his colleagues BEWLEYS reputation will grow enormousely.
We consider that Rick Heaver would be a superb asset for whomever he worked for, but hard luck other Building companies BEWLEY have him

28 March 2023
Unprompted review
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Reply from Bewley Homes

Good morning John, I passed on your amazing 5* review to Rick, below is his reply to you.

Thank you for your kind words, the reason I love my job so much is for comments like this.

Rick

Rated 5 out of 5 stars

Amazing Service

Unbelievable service from Leah, Katy and Jane. We felt the experience was very genuine and personal.

Jane initially introduced us to the property and helped us pick our finishes etc.

Leah helped us with updates the entire way through and was very quick to act with any conveyancing issues. (I genuinely think she’ll go extremely far in her career with how tenacious she is).

Katy is lovely, we really liked how genuine she is and felt like we could really trust her throughout the process.

I think overall Bewley are highly recommended, and this is the second purchase I’ve made with them so that tells you a lot.

I hope this helps other families make a positive decision and use Bewley over other developers.

27 March 2023
Unprompted review
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Reply from Bewley Homes

Good Afternoon Ryan, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Absolutely delightful service

The staff at Wilton Park are just so amazing. All them have a nice way of making you feel at ease. The atmosphere makes you want to just stay and really purchase a home. They work with great professionalism. I as a purchaser feel the team should be rewarded handsomely. Aly, Caroline, Emma, Maggie, Nina and the sales manager Andrew are just so wonderful. Thank you x

24 March 2023
Unprompted review
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Reply from Bewley Homes

Dear Mrs Bhardwaj, we are delighted to receive your 5* feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

I’m in the process of down sizing my…

I’m in the process of down sizing my home my final forever home 🏡 during the time of doing so I have looked at many homes on the market ( new and old) I’ve finally settled on a home presently being built by Bewley homes in Ash Surrey amd I have to say the sales manager Katy has been amazing and is an asset to Bewley homes.
Her care and service to me and my family as been amazing both professionally and on a personal level she as put me at ease every step of the way also Lea thank you for sending me my videos of my forever home, watching it grow has been amazing thank you. I’m so looking forwards to getting inside to see my forever home next week with you girls as the chapter keeps unfolding for me, can’t think of anybody better to Do this with, you are amazing. Sandra jones and Co xx

23 March 2023
Unprompted review
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Reply from Bewley Homes

Dear Sandra, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Would highly recommend Bewley Homes

Would highly recommend Bewley Homes. The service I received from Aly and Caroline was second to none. They were so helpful and nothing was too much trouble. They made the house buying process an absolute pleasure.

31 January 2023
Unprompted review
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Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

Bewley 🏠

We first became aware of Bewley homes at Victory Fields December ‘22, from the moment we called to book a viewing the sales team have been great. Lynne the sales advisor that has taken us through our journey has been so thoughtful and caring, nothing is too much trouble and the whole experience of buying a superb quality new home has been a dream. We’re so excited that we completed our new home handover last Friday and take possession this week. Thank you Lynne and Bewley for a great experience and a lovely high quality finish new home 🏠 🤩

13 March 2023
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

Dear Marie, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

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