Broadband for the Rural North Reviews 

476
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and the helpful, knowledgeable staff. Customers frequently highlight the outstanding customer service, noting quick and effective problem resolution, and a personalized approach that makes them feel connected. Many appreciate the competitive pricing and exceptional value for money, often finding it more affordable and of higher quality than other providers. The service is consistently described as fast, reliable, and stable, with rare outages that are well-communicated and promptly addressed by the support team. However, some people mentioned initial difficulties during account setup, and a few had trouble finding answers or speaking with someone regarding specific cabling questions.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent, reliable, and fast.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and expertise.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, pleasant, and... See more

Price

Users describe positive interactions with price, often highlighting its reasonableness and competitiveness... See more

Value for money

Customers consistently note positive experiences with value for money, often highlighting that the service is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more

Rated 5 out of 5 stars

Living in a very rural area the B4RN connection is vital to our everyday life. When problems have arisen( e.g.someone digging up our cable) the response was resolved very quickly without fuss. This... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

Everything from the initial meeting in the village hall to the survey by a member of the village, the liaison with the company about what would happen and when....and it did!!!.... the installation of... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

476 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(476)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast and super reliable…

Super fast and super reliable broadband. I've been with B4RN for several years having helped to dig in the fibre ducting for our village. The day we moved from our 2Mbps BT connection, to a 1Gbps connection with B4RN was a revelation. The B4RN team are very helpful too.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything has been exactly as…

Everything has been exactly as advertised and promised. The speeds have never faltered from the top rate @ the router. My internal wifi has, as a result of the higher speeds previously experienced from other suppliers, has been much better, faster and more reliable through my internal booster system. We receive updates on any planned outages which are adheared to in terms of time etc. Price has only risen slightly since our installation. The service and assistance from the office and the local support group has been beyond first class. I would most certainky recommend B4RN to anyone who is looking at the potential switch from other providers. All in all, highly recommended.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN the service for rural communities

B4RN has brought ultra-fast broadband to rural areas ignored by the large broadband providers.I have experienced no unscheduled loss of service in the 7+yrs that the service has been available. Locally when a farmer has inadvertantly damaged the cable B4RN engineers have sorted the problem out within hours rather than the days and weeks that the large providers take. B4RN is vital for rural communities.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service from an ISP

Brilliant service from an ISP that has directly responded to specific requests from me to adapt its service to meet my needs with personal technical support, all for free. The synchronous upload/download @1Gbps for the price is in my knowledge unmatched.B4RN does however need to remind customers in its service area of the unique form of its package if it is not to lose out to competing offers just on price; not all fibre is equal.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN Is The Gold Standard In Superfast Broadband

From the very start with working within the neighbourhood to get vouchers through to the first switch on, B4RN has been supportive, encouraging and professional. Through the build, Team B4RN worked swiftly and tidily, causing very little disruption even when roads and footpaths had to be utilised for the fibre feed, unlike Fibrus which is chaos personified. Since the switch on, the service has run faultlessly. The one hiccough was when a neighbour, whose land our fibre ran via a way leave, put a spade through the fibre planting a tree. B4RN was out within 24 hours to replace and connect. Stunning service. B4RN is the gold standard in full, fast fibre installation.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant B4RN

Brilliant B4RN

Excellent experience with this company. Very responsive and helpful on the phone. They came to fit my broadband very promptly and did a speedy and thorough job. The wifi has been strong and consistent and the monthly price very reasonable. Highly recommended.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

It has been OUTSTANDING

It has been very reliable, good value and honest in it's dealings. There, in my opinion, a better ISP then B4RN in the UK. Fast, storm-proof and power-cut-proof This is the future of rural community internet.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Sorry you want feedback on something…

Sorry you want feedback on something that you have not replied to me about?!!
Answer my question and I then might give you a higher feedback rating.

15 June 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi Steven,

Thank you for your feedback. We’re already looking into this and our team will be in touch directly to get it resolved as quickly as possible.

Thank you again for taking the time to let us know.

Best wishes,

Team B4RN

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look