Broadband for the Rural North Reviews 

481
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly fast and reliable service provided. Many people highlight the exceptional staff and customer service, noting their helpfulness and professional approach. Reviewers also appreciate the competitive pricing and excellent value for money compared to other providers. The company excels in quickly resolving any issues, with many noting rapid repairs and effective communication during outages. Customers frequently mention the seamless installation process and the significant improvement in internet speeds, especially in rural areas.

What people talk about most

Service

Reviewers mention positive feedback about service, often describing it as exceptional, prompt, courteous, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their promptness, courtesy, and... See more

Customer service

Consumers find customer service to be positive, consistently praising the fast, helpful, and pleasant... See more

Price

Clients share positive opinions on price, with many reviewers finding the service reasonably priced and... See more

Value for money

People report positive experiences with value for money, consistently highlighting the reasonable cost for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more

Rated 5 out of 5 stars

Living in a very rural area the B4RN connection is vital to our everyday life. When problems have arisen( e.g.someone digging up our cable) the response was resolved very quickly without fuss. This... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

481 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(481)

461 reviews in the last 12 months

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Rated 5 out of 5 stars

It has been OUTSTANDING

It has been very reliable, good value and honest in it's dealings. There, in my opinion, a better ISP then B4RN in the UK. Fast, storm-proof and power-cut-proof This is the future of rural community internet.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Sorry you want feedback on something…

Sorry you want feedback on something that you have not replied to me about?!!
Answer my question and I then might give you a higher feedback rating.

15 June 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi Steven,

Thank you for your feedback. We’re already looking into this and our team will be in touch directly to get it resolved as quickly as possible.

Thank you again for taking the time to let us know.

Best wishes,

Team B4RN

Rated 5 out of 5 stars

Our community broadband is first class…

Our community broadband is first class and we feel confident in the service we get from B4RN. We have our VOIP service as well and enjoy the ability to call mobiles and international calls as part of the package.

15 June 2026
Unprompted review
Rated 2 out of 5 stars

It may be our range extenders but we…

It may be our range extenders but we get an awful lot of signal drop out that we didn't get with BT

15 June 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi Stephen,

Thank you for your time in leaving this review, we're sorry to hear that your connection hasn't been performing as expected.

We'd really like to look in to this further with you and help get things working as they should. Please get in touch with our Technical Helpdesk team at helpdesk@b4rn.org.uk or by calling 01524 555887 (option 1), we are always more than happy to investigate any issues, and help you get the most out of your B4RN connection.

Kindest regards,

Team B4RN

Rated 5 out of 5 stars

Cant recommend enough, superb!

Great team of people who are local and understand the challenges for rural communities.
Product is superb great speeds and reliable. I work from home and this is a game changer for me. Speed and connectivity is essential and it’s brilliant. Plus when there are any tech issues, calls and solutions are sorted quickly.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Forgotten what B4RN is

The first thing to say is that we hardly think about B4RN at all, but this is really a complement as it indicates that service is (near) 'always-on' and problem-free. I recall a couple of notifications (over 3 years) of outages for upgrades or whatever but these are planned for night-time and have little impact. I'm not harassed with upsell attempts but there is an occasional emailed news story which is of interest. There's been a price increase in the 3-4 years we've had service but I'm still highly satisfied.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank God for B4RN

Thank God for B4RN! We could not survive here in rural Cumbria without reliable and strong Wi-Fi. B4RN - thank you so much for your service.

15 June 2026
Unprompted review
Rated 3 out of 5 stars

Struggling with internet drop outs and…

Struggling with internet drop outs and having to re-boot

12 June 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi On Demand Print Solutions,

Thank you for taking the time to leave a review. We're sorry to hear that you are struggling with dropouts and needing to reboot the router as a result.

We’d really appreciate the opportunity to investigate this further and help resolve any issues. Please feel free to contact our Technical Helpdesk team at helpdesk@b4rn.org.uk or call us on 01524 555887 (option 1). We’re always happy to assist and ensure you’re getting the best possible experience from your B4RN service.

Warm regards,

Team B4RN

Rated 5 out of 5 stars

Rock solid

Rock solid, reasonably priced, high specification Internet access.

We’ve been on B4RN for about 10 years; you don’t realise just how good it is until you go on holiday somewhere else, and it’s like stepping back in time!

15 June 2026
Unprompted review

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