Voneus Broadband Reviews 5,267

Install was on time and done efficiently an worked well. Took about an hour and a half. The workmen were very polite and did a neat job and did exactly what I asked regarding the laying of the cable... See more

Our installation engineers, Mitch and Owen were excellent. No fuss, no mess and a really good explanation on how to set up. We're the first full day after installation and our speed has dropped from a... See more

Brilliant service from Leroy over the last couple of days sorting out our broadband speeds and arranging for our equipment to be updated . The engineers we spoke to online and the guy who brought th... See more

Had to phone in with a query regarding billing, which was dealt with promptly. I had also a technical issue which was quietly and efficiently resolved. At no point was I transfer to another department... See more

The broadband went down in area in South Shropshire for 4 days and I followed Our What’s App group who really struggled with getting any help or feed back. Eventually slowly but surely people were ge... See more

Unfortunately we have had a few problems 1. They told me they could use the telegraph pole in my garden, when the installers arrived they said they couldn't and wanted to dig up my tarmac and garde... See more

Do not go with Voneous!!!! Issues from the start, customer service shocking! Can't speak to anyone. I've been trying my hardest to cancel but all emails are being ignored. Avoid at all cost!

Taking over a new contract when moving into a property in the country was a peace of cake! Previous owners had voneus, new service is both quick (over 500mb) and good value for money! Special thanks t... See more

I was slightly nervous prior to the installation because I had block paving that needed to be lifted for cables to run but the install team went above and beyond to replace everything and keep things... See more

The whole process was clear and simple from start to finish. Thomas (sales) was extremely polite, helpful and accomodating. The instalation date was less than a week from order. The insta... See more

Due to my continuing desire to “fix” things I know nothing about, our phone- landline- had become disabled. A phone call to the Voneus helpdesk soon got me in touch with Yolanda, who, despite my best... See more

I called about an interruption to my Voneus service. I had tried all the on-line suggestions My call was answered Andiswa who, over the next 15 minutes or so made adjustments, and continued to keep m... See more

Jack and Aaron worked quickly in the install, and even waited until it was all setup and working. Taking their time and going waiting to ensure the speed was at its optimal. A few hiccups along the wa... See more

I was contacted within minutes of emailing a registration query by Jade Browning. She was polite, informative and extremely professional, and guided me through the criteria I needed with clarity... See more

My internet became slow and I called Voneus to see if they could resolve the issue. I got through to customer service on the phone within a minute. The representative, Nonhle, was very polite, clear... See more

I transferred to Voneus on the first week in February 26 with 6 months free. Exactly one month later in March they sent me an invoice stating they would be taking a payment in the next few days.... See more

Installers James (who worked inside the home) and Gareth (who worked outside), did a great job. They discussed the installation with me, and as soon as we agreed where the cables were best placed, the... See more

Andiswa talked me through the whole process of disconnecting both modem & router and then made amendments at Voneus' end. I have to say that she was extremely pleasant and knowledgeable with it, as we... See more

Aaron L and Jack M were the two engineers that have got us up and running on our broadband! Very polite gents and although our house is a current building site they were still taking their shoes off i... See more

Kanya was very helpful and knowledgeable about my issue. He was calm and listened and patient. Problem was then solved!! Also really enjoyed the phone call he had really good social and communication... See more

After a tumultuous last couple of years with astoundingly bad customer service and extremely poor internet service, I am hopeful that those days are behind us. Somewhat begrudgingly I elected to move... See more

The WiFi connection went smoothly Ryan & his Darren did a great job, installation went without a clinch as smooth as a babies bottom. They respected my property a huge positive & I Highly recommended... See more

Welcome was very helpful, though we did have a slight problem understanding what each was intending. I'm not computer literate and he did very well. . The service went off again but I remembered what... See more

My installation was fine but a more strategic approach to a neighbour's installation would have made it more straightforward. This is an issue with using sub-contractors and interfacing with Openreach... See more

Disruption on 09/03/26 for six hours. My remote job relies on me having a reliable WiFi connection. I lost work an over £100 in wages. When I looked back at all the disruptions - they've occurred ever... See more

Mercy was very polite and patient with me, despite experiencing a poor telephone line which made it difficult at times to understand each other.She logged onto my router and made various adjustments... See more

Mandisi sorted out my internet and phoneline issue in a timely and professional manner. He kept me fully informed on what he was doing and how he was progressing. I had full confidence in his ability... See more

This company has the worst customer service I have ever experienced! For over 1 month I have been trying to get my landline fixed. I have spoken to multiple customer service agents and nothing h... See more

Liam has been most helpful in explaining things fully and organising the date of transfer to Voneus. I just hope that the remainder of the process goes as smoothly as promised.

My installation got delayed and I heard nothing so I phoned Voneus and got hold of Sne. She was very professional and extremely helpful and communicated what was happening. Thanks, One.

Pearl was really helpful. We lost internet / signal and she sorted out the problem quickly and competently. We now have signal and tv is working properly again.

I spoke to Jade Browning from Voneus and she was incredibly helpful and informative when helping me choose one of there packages. One of the friendliest interactions I've had over the phone.

I spoke to Jordan Anderson on 23rd February to arrange a new package. He was extremely helpful and rang back when he said he would. My contract has been processed quickly & efficiently.

The very friendly installers were unable to connect as there was an underground blockage preventing the cable being connected.

A huge positive shoutout to Kanya. He resolved our problem with the phone service not working. What impressed us is how he stayed with the problem until it was sorted and we were happy. He rang us on... See more

I dealt with John Coleman, he was extremely helpful, answered all my questions . Gave me a better package and at lot less than I'm paying for my current provider . Thank You

I pay for a 900Mbps service get c100 and occasionally 300 download and a little slower. This is not great and the contact centre is very polite and professional but not great at fixing the proble... See more

The Helpdesk assistant was very helpful, first to identify the issue and then Ziyanda was very knowledgeable in assisting me to get my router setup for the correct speed.

Ziyanda Zweni sorted the problem. It took a few attempts but we got there in the end. The unhappy device was left on soak for a few hours along with its happy brother. performance identical so the pro... See more

fast service and team sorted out my internet after power cuts.Friendly helpful staff who did listen and fixed the problem professionally

Rapid and well informed call back on invoice query. Employee Jordan Anderson was very patient and helpful in explaining the breakdown of the invoiced amounts.

Another outage in SY6 the 4th since Christmas weekend, yet again ringing the call centre based in South Africa and they had no knowledge of an outage and told me there was no interruption in my area.... See more

Called on an evening (usually the busy time) due to speed problems. It didn't take long before I got through to Mandisi who was extremely helpful. He was polite, patient and knew what steps to take;... See more

Terrible to deal with Help desk can not transfer to anybody with in the organisation and they only ever promise to return the calls which never happens Do not use this company it is the worst custom... See more

If there was an option for zero stars I would have selected it. I have had intermittent internet for some time. I called for this to be fixed 6 days ago. Unfortunately this could not be resolved over... See more

Jack M and Tyler did an excellent job on the installation. No mess, quick and clean, and left a functioning service.

I emailed with an issue with my router. I got a call back in less than an hour, very prompt and Nokwanda stayed with me until the configuration issue was resolved.

Randy was calm and knowledgeable. He checked where the fault was remotely and directed the resolution without fuss. A good experience, thank you Randy!

I felt I was listened to and was clearly guided on how to potentially fix the problem which was actually resolved. The person was polite and informative so the experience was very positive.

Owami was extremely helpful and although it took a few minutes, she kept coming back online to ensure that I was kept updated. Excellent service, thank you

When my router was eventually reconnected to the internet (see review 2 days ago) I failed to notice that the connection for my VOIP phone wasn't working. Another long phone call on a dodgy m... See more

Aaron learoydd and jack mitchell Very friendly and obliging in installing exactly how and where wanted. A clean and tidy job, and overall pleasant experience, thank you!

My internet was running slow, evidenced by the speed check showing as 0.5MB! After checking the website that there was no reported faults in my area, I rang Voneus. I was assisted by Pearl, who prom... See more

Engineers arrived on time. Explained everything. Quick and efficient and very helpful setting up my phone and iPad. Thank you to Mich and Owen