Broadband for the Rural North Reviews 

478
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and incredibly fast service, highlighting its reliability and efficiency, with issues often resolved very quickly. Many people commend the professional, friendly, and knowledgeable staff and support teams for their helpfulness, making interactions pleasant. The customer service is frequently described as outstanding, with prompt communication and personalized assistance. Reviewers also find the pricing competitive and the service offers great value for money, often being significantly cheaper than alternatives while delivering high speeds.

What people talk about most

Service

Consumers consistently report positive experiences with the service, often describing it as exceptional,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as top-rated, fast, and... See more

Price

Customers had positive experiences with price, consistently finding the service to be reasonably priced and... See more

Value for money

People report positive experiences with value for money, consistently highlighting that the service offers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(478)

458 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

4Mb to 1Gb in a very rural location!

What a relief it was to go from 4Mb to a 1Gb connection, no more waiting for things to load!
The whole experience with B4RN was good from start to finish and the two occasions I did have to call them I was pleasantly surprised to talk to a knowledgeable person who sorted my problems very efficiently.
I think the most impressive part was the "can do" approach to all difficulties, which I believe is the key to their success.

16 June 2025
Unprompted review
Rated 4 out of 5 stars

B4RN did a brilliant job in guiding me…

B4RN did a brilliant job in guiding me how to disconnect my existing Sky broadband connection and taking over our land line whilst retaining our existing telephone number and email address. Overall cost saving was more than £60 per month!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend B4RN what a…

I would highly recommend B4RN what a great team. I felt supported throughout the whole process, dealing with professional humans … not AI, who were so knowledgable and thoughtful. The bonus is that the broadband speed is amazing. Thank you for everything x

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent broadband

Excellent broadband speed that has made such a difference to being able my coaching UK wide and From West Coast American Continent to India.

Any faults are looked at promptly with repairs up and running in the sort of time that Open Reach could never achieve in their wildest hopes.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

BARN provide an excellent service to local communities. Connection was straightforward, the staff are really helpful if you have any queries and the communication from BARN is always timely and relevant.
We have had no problems at all and would highly recommend.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service that's it

Customer service that's it , excellent support !this is my first experience of Barn and I am not disappointed it puts other companies in the shade when it comes the positiveness of all interactions with the customer.
Keep up the good work

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, lightning fast, affordable, reliable, community driven internet connection. Keep it up!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Helpline

Excellent Service and Helpline. Ian in particular was knowledgeable, informative and took time to explain the problem, along with creating a solution. B4RN fibre network on a rural community is so vital. To put things in perspective I have more speed and bandwidth in to my rural home that the multi million pound company I work for!!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough! Brilliant.

We have been lucky enough to have had B4RN for 12 years now. I can honestly say it’s the best internet provider I have ever had. It’s so quick and amazing value for money. We had one issue over the years with a piece of equipment and it was immediately dealt with by friendly and helpful staff. I can’t praise enough!
I love that it’s a community project. That we all came together to dig for it and everyone helped. The bigger picture of ensuring rural communities have connection and information-
Just brilliant.

There’s no question about recommending B4RN. You will never regret it.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

High speed at very reasonable cost

High speed delivered at very reasonable cost; very responsive to questions and problems (eg when local farmer accidentally dug through cable !) I love the community nature of it.

16 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look