ASKO Australia Reviews 

Just been onto to ask service where I have tried to get a service call out for my 4 year old dishwasher. The waiting track informs you that they have 300 staff waiting to help you. Unfortunately their one service technician in my area is apparently retiring so I need to contact a subcontractor myself? why have 300 people in Australian answering phones is they don't book in appointments? I asked to speak to someone higher up and spoke to an escalations manager who asked me "what do you suggest we do about it?". She then told me that this was going nowhere and hung up on me. I have never in my entire life been treated so rudely by someone apparently in customer service, she was disgusting.
In summary though, I live in Sydney metro and apparently Asko does not have a service technician. The worst after sale service I have ever experienced.

Following our purchase of an Asko washer and dryer, the dryer failed to collect water, and it became impossible to effectively dry the clothing. We called the service centre and set up a service call. When we received a call from the service repairman, he advised he was unable to find a parking space, and would need to reschedule! He enquired the nature of the problem with the dryer, and he responded that it seems the washer would need a new water pump, which, upon checking, he didn't have in stock. He advised he would order this part and would call the following week to reschedule. We never received a call back! We called Asko, and after a long wait, service advised they had not received a request for this part!!! So we had to call the service department again, to reschedule the service repair. In addition, the charge for the first 15 minutes and thereafter is very very expensive, but what option do you have. Overall, extremely frustrating, and deplorable service. Once we eventually have this washer repaired, we will let it run its useful like, but would never buy Asko again, firstly for the lack of quality, and second, for the unreliability of the service centre. UPDATE: finally received a response from Asko rescheduling the visit in 2 weeks, with no apology for inconvenience and delays. Seems the Service Department is in disarray!

I will NEVER recommend ASKO again after…the recent service or should I say LACK OF we have received. No Communications customer service staff rude and not helpful.
Long story short, technician came but didn't have the required part Was told they would get back in touch to re-book a call when the part arrives. No further communication received Rang over 4 times been on hold for over 1 & half hours each time to now be told the part was in stock a few weeks ago and no one booked un the service , dishwasher (only 3-4 years this part should not be failing after this time on such an expensive machine, will never buy or recommend ASKO again.

Had a Asko dishwasher for six months in a brand new apartment. Never been turned on when we moved in and now it’s developed problems. Fair enough this can happen. Getting on to customer service is a nightmare as they try to avoid the warranty. The last representative hung up on my wife after a torrent of four letter words. Avoid this company like the plague

The customer service is extremely poor. Waited over 2 hours at least 3 times and even when instructed to leave my number still failed another 4 times to return my call. Even allowing for covid, they cannot continue to treat customers like this and others long term and still be a viable supplier.

I have 2 new steam ovens less than 6 months with faults. The service department which I have chased took weeks to come and assess. It's now been 4weeks with one oven i can't use at all. I now have to wait another 4 weeks for parts. The person taking the call was Rude (please asko listen to the recording) and then hung up on me. The oven is good but the after sales service is appalling!

NO customer service. Expensive oven, less than two years old! Not working. Service don’t care, don’t call back when say they will. No parts available.
Will never purchase again. If I could give 0, I would.
Such a bad experience.

I will NEVER recommend ASKO again after the recent service or should I say LACK OF we have received.
Long story short, technician came but didn't have the required part (even though inventory showed it should have been in his van). Was told they would get back in touch to re-book a call when the part arrives. No further communication received other than from accounts department chasing me for money for a call out??? It's now been over 1 month since the visit, dishwasher (only 3-4 years old and hardly used, located in our entertainment area) still not fixed and now I'm told they will not return to fix the machine until the account is paid??? WOW... I would have thought they fix it and then invoice me.. Clearly ASKO no longer operate this way. VERY POOR. Needless to say, I will never use ASKO service again nor purchase another ASKO appliance. Disgusting customer service.

Asko employees in Australia no sense how to talk with customer i have dishwasher bought but incorrect model delivered by asko now that are not responding and leave as it us open in my kitchen blocked my kitchen and said it will take 72 hours to sort out and am in worse situation even i had paid installer fees without any work due to asko mistake

I would give 0 stars if I could.
After my Asko washing machine died 2 weeks after warranty ended many years ago, I thought I'd give them a second chance.
I bought a dishwasher and a year later bought an Asko dryer.
The dryer stopped working 2 months after the 2 yr warranty ended. Ah! But we took out a 3 yr extended warranty, so we thought we were ok. We've made numerous calls to Asko and their warranty company General Electric before they sent a repairer who came twice and said the machine with irreparable.
So 7 weeks after the dryer has stopped working, no resolution.
Today we rand GE who told us that they were waiting on Asko to get back to them, so we rang Asko who told us that GE were to blame. Passing the buck by both parties.
We paid $2300+ all up!
When my Dishlex dishwasher stopped working whilst in warranty, they delivered a new one within the week and apologized for the inconvenience!
Living in in apartment which has bylaws that prevent hanging washing on the balconies, it's been a battle and very distressing dealing with Asko. They just DO NOT care!!!!!!
Very poor service!!!

I called the service department to book a service for my non working Asko washing machine W6444. After waiting almost 30 minutes I was advised that there is over a week wait to have someone come out.
I was then recommended a to contact an outsourced company to come and fix my machine by Asko to find that the technician did not have the part that was required to fix the machine so I then paid a call out fee of over $150 without fixing my machine.
I am now waiting on a part that apparently is hard to find.
Very disappointed!!

Terrible customer service!!! Waiting for weeks to get job booked. Extended warranty not worth the headache!!

Very poor products and even worse customer service.
Had an Asko range hood installed in a fitted kitchen and after only 4 years it stopped working. Now after 3 x replacements of the controller, the last lasted only 8 months. The company claim it is out of warranty and continue to charge for replacement.
Customer service does not exist.
Stay away from Asko.

So disappointed with my Asko washing machine. Purchased for $2200 and 2 months out of warranty, it died. Took 35 min on the phone and then another 10 days to get a technician out. Said that it's not a manufacturer's fault and that they need to take the washing machine away and fix it in the factory. Couldn't give me a quote for the cost, and couldn't give me a time frame for how long it would take. Spent another 45 min on the phone after that only to be told that the reason the bearing broke and there was a water leak was due to too much detergent use. I advised them that I put 3/4 of a scoop for full load and have never ever used softner. They still said it was not a machine problem.

We purchased a 'premium' pyrolytic oven from Asko earlier this year. The oven did not work on installation. It tooks many attempts through multiple channels to get a technician onsite. And after diagnosing the problem...nothing happened. Again weeks have passed. The problem is that Asko's aftersales service is terrible. Several months have now passed, and the oven is still not fixed. The problems seems to be with the team responsible for aftersales Customer Service...they take weeks to respond, if at all. And unless the retailer applies pressure to Akso, there is little or no progress on the issues. Complete service FAILURE.

My previous washing machine was a $400 Fisher & Piker. Worked for 14 years then died. Spent $1700 to buy an Asko, malfunctioned on the 4th year. Costed me $225 to fix it. So DON'T BUY ASKO! CRAP!