ASKO Australia Reviews 

Bought a gas Cooktop. Came highly recommended by sales person at the Good Guys. Paid deposit as there were only 5 left in stock. Paid rest on 23 April 2024. Delivery was requested for 26 April. Early may went back to Good Guys as still no cooktop. Rep said 2 weeks to delivery. Went back to Good Guys today. Called the rep. Now new date is in July. Did the cooktop I paid a holding deposit on just magically disappeared?. Absolutely discusting. I would like a full refund ASKO. Here is the invoice number.
AVS-50087281.

Utterly appalling customer service!!

Our dishwasher stopped working a couple of weeks ago and we contacted our rental agency, who passed us onto ASKO promptly.

Firstly, all I can gather is they couldn’t be bothered to come out, so tried to get us to fix it (despite us informing them that we’d tried all of the usual steps including removing the filter).

Finally an appointment day is confirmed, only to have the time slot confirmed after hours on the day before! The appointment slot given was after 4.30, which didn’t work for either of us (never had a service person come after 4 pm before!!). Tried to call to get it rearranged, only to be told that they can’t confirm slots sooner…

Let’s hope their service people are better than their customer service (well let’s face it not like they could be worse at this point!)

We bought a dishwasher from Asko but they didn't give us any options for delivery time. On the day of the delivery they called us and told us the delivery time in the morning, which messed up the plans we had for the day. I requested a change of the delivery time by calling the customer service but they just didn't even consider our circumstances at all and forced us to be at home for the period they planned to deliver. I'm disappointed with their very poor customer service.

My father brought a dishwasher from Harvey Norman and it was a Asko dishwasher. It's only three years old and the motherboard as gone in it three times and this is the last time I will buy anything from Asko. Vincent

Don’t buy Asko.
Our steam combo oven developed a fault; technician found steam unit had leaked into kitchen cabinetry.
Part supposedly repaired after much to-ing and fro ing with emails and follow ups from us. Fault reappeared. More emails and phone calls trying to get action-other problems with oven evident. Asko offered us a 30%discount off our next Asko product as compensation. Went back to Asko and were told take it or leave it.
Ha! As if we would ever buy Asko again! What a joke!

Do not purchase ASKO, I purchased the steel seal Washing Machine from ASKO, from day one the front door has leaked, I have endured multiple repair call outs, endless calls and emails to the service centre, with no resolution. I understand the call centre is based in Serbia and does not facilitate customer complaints. There is actually no recourse or contact details for customer complaints on the ASKO site, the service centre being the only outlet for contact. There is also no avenue for escalating an issue with a faulty product. Beware of purchasing ASKO, if there is a fault with your product there is no support, no customer complaints site or recourse available. Beware ASKO support and service is very much a SCAM.

Great products if you could get them shipped to you. Ours seem to have been lost in transit. Asko blames Harvey Norman, and Harvey Norman blames Asko. Both blame transport companies. No one takes responsibility. Have heard every BS excuse. Do not buy from this company. You might never receive the product.

Bought a washing machine 15 Sept 23 it didn't work from the start; technician came out and replaced part (We had to pay for his travel over $100) still didn't work. Several calls later they agreed to a refund. They picked up my machine on the 27/11/23 still no refund numerous phone calls always an excuse. Starting to think we've done our $2500. Next step contacting office of fair trading and my solicitor. Do not buy an ASKO product they are rubbish and after sales service is appalling.

We bought a top end dishwasher. It was installed by their technicians and it didn't work straight away so we called them back and they confirmed a machine fault. Asko made us wait to get a second lot of technicians to confirm that their own technicians were right about the machine being faulty. My partner called them and they were incredibly rude and condescending. Absolutely atricious. Also, it has been a month and we're still waiting for them to pick up the machine and subsequent refund. Absolutely would avoid at all costs.

My dishwasher wouldn’t close so I contacted Asko service centre who sent a technician. He immediately identified the problem as a screw that was out of alignment. He said he’d seen this before on other dishwashers. Clearly a design fault. He tightened the screw and left. He was in and out in 5 minutes. It cost me $134.97. I asked Asko to consider charging less or to call me. They refused.
I believe that this is outrageous and very poor customer service.

Purchased a combi microwave and oven on clearance with slight cosmetic damage. Poor performance out of the box, and oven function did not work at all.

Two years and three repairs later, the microwave started sparking in use. Apparently, the paint is scratched, which they blame on us. We suspect this was done when it was last repaired. It’s hard to believe otherwise, considering we rarely take the glass tray out except to clean it, and only ever use the official accessories. Additionally, if this damage really was caused by removing the glass tray, there is no mention in the manual, website or otherwise that the coating is so brittle that minor use could risk scratches.

They say this is “unrepairable” and refuse to offer any service or remedy. CHOICE magazine has found that a high end microwave should last at least 10 years - this has only lasted just over two.

For an extremely expensive product to not meet consumer standards of safety and durability is shocking. Customer service is poor, and essentially non-existent. I have reached out to them 6 times about this issue and they do not respond.

I believe they flout Australian Consumer Law as they don’t guarantee repairs for a reasonable time.

Based on my experience, I would never recommend this company or product to anyone.

My machine is less 12 months old . Paddles on these machines become dirty underneath they need to be removed cleaned . The quality of the plastic is horrendous. Each prong is delicate and breaks . My spare paddle arrived broken after 15 days no washing machine . To have paddle recived today broken is extremely unsatisfactory. The management is major issue not staff on phones . Do self favour by another brand .

Second time replacing the control panel because the screen is not sealed. Massive amounts of condensation between inside and outside door panels which is what is causing the control panel to short out. Factory rep has no answers and is completely worthless. Avoid ASKO products like the plague!!!!

In my opinion the Asko brand is a front for a third world, third rate company.

The product I received is complete with manufacturing defects and the after sales service is worse than what one gets with a low end Chinese manufacturer. At least the Chinese replace their crap without an argument.

Corresponding with Asko’s staff is a complete waste of time as the have little to no product knowledge and a lesser command of English.

Do yourself a favour and buy something else.

Bought the washing machine (ASKO-W4086C) in August, delivery/install date passed without any communication, called them and they informed me there were no products in Australia yet (thanks for letting me know!). Eventually we get an install date, they turn up but don't have what they need for the install, then they turn up unnanounced one morning when I am about to leave for school run...then it takes several calls and eventually a couple weeks later it's installed. During the one-man install he cracks a laundry floor tile, have been trying to get some resolution for weeks now...THERE IS NO CUSTOMER SERVICE...wish I bought a MIELE!

Avoid this mob like the plague unless you want to pay top dollar for a turkey.

The dishwasher breaks down all the time and then you have to suffer through seriously uncaring customer support. They love treating you like a leper.

One will tell you they'll discuss the issue with the upper management. The next will say there's no point doing that as it'll be a waste of time - then they spend 5 minutes explaining why.

'Scandinavian inspired' is hilarious as they moved from Scandinavia to Sweden in 2013! I'm Arnold Schwarzenegger inspired but would be closer to Danny DeVito.

You'd think their reviews are too bad to be true...but unfortunately that's not the case. Worst appliance manufacturer and customer service I've ever suffered.

Run away and keep running.

I too would like to give them a -100 stars if I can!
I have been calling them every single week for 2 months to chase up for a service request for the same issue (within warranty period )for a washing machine. They sent a repairer out replaced a part, that got nothing to do with the error code!
And when a leading appliances retailer says they have problem contacting Asko for warranty issue, you know they are bad!
I have few Asko appliances, but never again would I purchase or recommend anyone to buy Asko! Asko appliances are not consider to be a cheap brand, you would expect better service than what they are providing at the moment!
There are other choices at the same price point, so do yourself a flavour, STAY AWAY FROM ASKO!!

Our ASKO dishwasher is just over 12 months old. The repair person has been out 5 times in the last 12 months. During the most recent repair the parts sent by ASKO were faulty and blew the house fuse repeatedly while the repairman tried to work out what the issue was. With each repair the dishwasher is not working for 3-4 weeks (delivery time on parts). The returns office is not contactable, the recorded message repeatedly says 'The office is closed call back later. Goodbye' then you are disconnected. We received a text from ASKO two weeks ago finally advising ASKO had agreed on a refund (only thanks to The Good Guys). I've since had to chase ASKO to organise collection which is part of their conditions for refund while they stall us with non-truths. ASKO are not demonstrating accountability on warrantee obligations. Our experience is that there is no warrantee or accountability after sales on ASKO. A simple Google search shows Asko Appliances is now owned by Gorenje Group which is a part of Chinese major appliances manufacturer Hisense....ASKO use a play on words to deceive 'INSPIRED by European Design or Scandinavia'. You are paying extra for a 'badge' Hisense purchased along with the old ASKO's 'high end good will'. As you can see in the reviews here and on other review sites that a more than reasonable number of people are experiencing issues with the new Hisense/ ASKO who has no interest in honouring warrantee or accountability for after sale service. We like others communicating here, continue our fight with Hisense/ ASKO for a refund. Please don't invite ASKO into your home.

I would give them a zero star rating if I could. I have been waiting since 31 May23 (its now 14 Aug23) for someone to come out to service my dishwasher. I called in Jul23 and spoke with the rudest unhelpful male. Then rang again on 10/8/23 and spoke with a very polite and helpful female who assured me that she would call me the next day as this was unacceptable that no one had been out to see me. No call then I rang again on 14/8/23 and spoke with the same rude unhelpful male who told me I owe them $131 for a call out fee and put me through to accounts??? No one has been out to see me so I have given up. Will never buy an ASKO appliance again and certainly do not recommend them

Disgusting company to deal with. Purchased new dishwasher $1600.00 delivered, could not change language first day or get it to turn on. Service centre contacted and we were spoken down to and treated like fools. Will never purchase again from them