Argos Reviews 

275,788
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 30,287 reviews, reviewers had a great experience with this company. Customers consistently praise the helpful and efficient staff for their polite service, often going the extra mile to assist. The ordering, collection, and delivery processes are frequently described as smooth, straightforward, and quick, with many appreciating the convenience and positive product experiences. However, some people mentioned issues with product quality, such as items being flimsy or non-functional. Delivery services were occasionally problematic, with orders not arriving as scheduled or being delivered damaged. Additionally, some reviewers were not happy with certain aspects of customer service, citing unhelpful staff or difficulties with returns and order accuracy.

What people talk about most

Product

Customers had ambiguous experiences with product quality and functionality, with some praising items like air... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Order

Consumers find order experiences to be ambiguous, with many reporting smooth processes from ordering to... See more

Service

Clients share positive opinions on service, with many reviewers praising the brilliant, speedy, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and efficient service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, warmly welcomed. I was served by Stan, collected purchased which l am so pleased with. Stan also helped me sort out another issue l had with a product l purchased a few years ago, excellent... See more

Company replied

Rated 5 out of 5 stars

In my search for a new kettle I narrowed down my choices and then compared prices and delivery times before deciding. I chose Argos because they were offering the best price with next-day pick up at t... See more

Company replied

Rated 5 out of 5 stars

My charger was in stock and available for immediate collection. An efficient, hassle free experience. I use the Argos website for all “need now” purchases as Sainsbury’s is just a short walk away, and... See more

Company replied

Rated 5 out of 5 stars

From putting the order in online for a lawnmower it was all simply and straight forward to go to the store and pick up the item already waiting to be picked up. The staff were cheerful and efficient... See more

Company replied


Company details

  1. Electronics & Technology

About Argos

Written by the company

Established in 1973, Argos is a leading UK general merchandise retailer offering more than 60,000 products. Its range of Technology, Home & Furniture, Toys, Appliances, and Health & Beauty products are available through its website, apps, stores and convenient Click & Collect points inside Sainsbury’s supermarkets. Argos is a technology-led retailer; its website receives on average a billion visits a year and 70% of sales originate online.

Argos App
You can download the Argos app for both Apple and Android devices.

Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm.

Store Locator
Find a store near you using the Store locator


Contact info

4.1

Great

TrustScore 4 out of 5

276K reviews

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4.1

All reviews

(275,788)

28,513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Impossible to VAT receipt

Impossible to VAT receipt. I was told that it will take about a month to arrive by post!

30 July 2026
Argos logo

Reply from Argos

Hello there,

I appreciate you sharing your experience. We understand your frustration regarding the VAT receipt delay. I am actively working to improve our processes for issuing receipts more efficiently.

Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers

Thanks,
Sanjukta.

Rated 5 out of 5 stars

Cool & collected

All good from start to finish, I was kept informed even though one of the two items I ordered was out of stock in my local store, both items were ready for collection early the next morning as promised.

1 August 2026
Argos logo

Reply from Argos

Hi Pat,

We're so pleased to hear that your experience was good from start to finish! It's wonderful that you were kept informed and that both items were ready for collection as promised, even with one being out of stock initially. Thank you for your positive feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Ordered and collected my purchase…

Ordered and collected my purchase exactly as advertised. Notified on my phone when the collection was available
By ordering on line I avoided the extended warranty chat

25 July 2026
Argos logo

Reply from Argos

Hi there,

We're delighted to hear that your purchase was exactly as advertised and that you were kept informed about its collection! It's great to know that our online ordering system provided a smooth experience for you. Thank you for your positive feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Smooth and professional From order to delivery From choosing my item on the app and…

From choosing my item on the app and then arranging a delivery date and time for my new washing machine to be delivered, every thing was managed smoothly, no hiccups or delays, my machine was delivered into my kitchen for me , I was even offered the removal and disposal of my old appliance , 10 out of 10 Argos from a very happy customer.

1 August 2026
Argos logo

Reply from Argos

Hi Janet,

We're happy to hear that your washing machine delivery, from choosing the item to arranging the delivery, was smooth and without any hiccups or delays. It's great to know your machine was delivered into your kitchen and that you were offered the removal and disposal of your old appliance. Thank you for your amazing 10 out of 10 reviews!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Quick polite service

Quick polite service
I cannot say anyrhing bad about the knives
Perfect

1 August 2026
Argos logo

Reply from Argos

Hi Richard,

We're delighted to hear that you experienced quick and polite service. We're also thrilled that you found the knives to be perfect. Thank you for your wonderful feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

I was welcomed into the store and…

I was welcomed into the store and guided to where I could look for what I wanted. There was lots of choice and I could choose within my price range? The assistants in the store were very pleasant and helpful. I received what I wanted quickly and it was a good experience.

25 July 2026
Argos logo

Reply from Argos

Hi Hilary,

We're delighted to hear you had such a positive experience in our store! It's wonderful that you found a great selection within your price range and that our assistants were pleasant and helpful.

Best wishes,
Sneha.

Rated 5 out of 5 stars

Excellent

Excellent, helps tight muscles relieve and great for migraines

1 August 2026
Argos logo

Reply from Argos

Hi Nathan,

We're so glad our product helps relieve your tight muscles and aids with migraines. We appreciate your positive feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Great service.

Every thing ran very smoothly, and was easy to order kept well updated with delivery.

1 August 2026
Argos logo

Reply from Argos

Hi Susan,

We're so pleased to hear that everything ran smoothly and that you were kept well updated with your delivery. Thank you for your wonderful feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Top goods affordable price…

Argos has always been a great place to get a new product at a affordable price,The service and delivery are first class.

1 August 2026
Argos logo

Reply from Argos

Hi Gary,

We're so pleased to hear you consistently find great products at affordable prices with us! It's wonderful to know you've experienced first-class service and delivery. Thank you for your fantastic feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Good value

In stock and ready to collect very quickly

1 August 2026
Argos logo

Reply from Argos

Hi Ann,

We're so pleased to hear that your item was in stock and ready for collection very quickly. We appreciate your positive feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

With Argos I know I’m getting products…

With Argos I know I’m getting products tested for UK standards. Easy to return and easy to pick up as so many shops. I notice that Argos can also sometimes be cheaper than Amazon and has consistent pricing. Great range of products too . Probably buy something at least once a month from Argos

1 August 2026
Argos logo

Reply from Argos

Hi Yam,

We're so pleased to hear you appreciate our products meeting UK standards and find our return and pickup options convenient. It's wonderful that you've noticed our competitive and consistent pricing and enjoy our great range of products. Thank you for your positive feedback!

Best wishes,
Sneha.

Rated 4 out of 5 stars

Easy to order on line

Easy to order on line. Kept informed of the progress of my order. Collection from store was quick and easy.

1 August 2026
Argos logo

Reply from Argos

Hi Sprout,

We're so pleased to hear that ordering online was easy and that you were kept informed about your order's progress. It's great that collection from the store was quick and simple for you. Thank you for your positive feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

No queue chose item

No queue chose item , picked and collected with in minuets

1 August 2026
Argos logo

Reply from Argos

Hi Anne,

We're so glad to hear your experience was quick and efficient! We appreciate your positive feedback.

Best wishes,
Sneha.

Rated 5 out of 5 stars

Easy to use website

Easy to use website and delivery guys were very helpful

19 July 2026
Argos logo

Reply from Argos

Hi Gordon,

We're so pleased to hear that you found our website easy to use and that our delivery team was very helpful. We truly appreciate your positive feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars
Argos logo

Reply from Argos

Hi Sandra,

We're so pleased to hear that your ordering process was easy and that your delivery arrived promptly. We truly appreciate your positive feedback!

Best wishes,
Sneha.

Rated 1 out of 5 stars

Undelivered order

Last month I ordered a 55inch TV, wall bracket, remote control, HDMI cable and it was never delivered. I called asking for an update and they said it shows that it was delivered from their end. But on my side it was showing Ordered to be delivered at a date that had past. No real time update, nothing. I then asked for a refund and they said they are investigating what happened and give me an update in 48hrs. 48hrs later they send me and email stating they are investigating the issue and they will get back to me after 5 business days.

20 July 2026
Argos logo

Reply from Argos

Hello Zoogie,

Thank you for your feedback. I am very sorry to hear about the issues with your recent order and the lack of clear updates regarding its delivery status. I understand your frustration with the ongoing investigation and the delayed resolution. I am reviewing our processes to prevent similar situations.

Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers

Thanks,
Sanjukta.

Rated 5 out of 5 stars

Delivered on time.

Delivered on time.. the courier delivered to my door.. nice friendly lady

1 August 2026
Argos logo

Reply from Argos

Hi Rosie,

We're so glad to hear that your delivery arrived on time and that you had such a positive experience with our courier. Thank you for sharing your kind words!

Best wishes,
Sneha.

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