Argos Reviews 

275,750
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 30,287 reviews, reviewers had a great experience with this company. Customers consistently praise the helpful and efficient staff for their polite service, often going the extra mile to assist. The ordering, collection, and delivery processes are frequently described as smooth, straightforward, and quick, with many appreciating the convenience and positive product experiences. However, some people mentioned issues with product quality, such as items being flimsy or non-functional. Delivery services were occasionally problematic, with orders not arriving as scheduled or being delivered damaged. Additionally, some reviewers were not happy with certain aspects of customer service, citing unhelpful staff or difficulties with returns and order accuracy.

What people talk about most

Product

Customers had ambiguous experiences with product quality and functionality, with some praising items like air... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Order

Consumers find order experiences to be ambiguous, with many reporting smooth processes from ordering to... See more

Service

Clients share positive opinions on service, with many reviewers praising the brilliant, speedy, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and efficient service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, warmly welcomed. I was served by Stan, collected purchased which l am so pleased with. Stan also helped me sort out another issue l had with a product l purchased a few years ago, excellent... See more

Company replied

Rated 5 out of 5 stars

In my search for a new kettle I narrowed down my choices and then compared prices and delivery times before deciding. I chose Argos because they were offering the best price with next-day pick up at t... See more

Company replied

Rated 5 out of 5 stars

My charger was in stock and available for immediate collection. An efficient, hassle free experience. I use the Argos website for all “need now” purchases as Sainsbury’s is just a short walk away, and... See more

Company replied

Rated 5 out of 5 stars

From putting the order in online for a lawnmower it was all simply and straight forward to go to the store and pick up the item already waiting to be picked up. The staff were cheerful and efficient... See more

Company replied


Company details

  1. Electronics & Technology

About Argos

Written by the company

Established in 1973, Argos is a leading UK general merchandise retailer offering more than 60,000 products. Its range of Technology, Home & Furniture, Toys, Appliances, and Health & Beauty products are available through its website, apps, stores and convenient Click & Collect points inside Sainsbury’s supermarkets. Argos is a technology-led retailer; its website receives on average a billion visits a year and 70% of sales originate online.

Argos App
You can download the Argos app for both Apple and Android devices.

Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm.

Store Locator
Find a store near you using the Store locator


Contact info

4.1

Great

TrustScore 4 out of 5

276K reviews

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Asks customers to review

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4.1

All reviews

(275,750)

28,513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I hate having to use my mobile or type…

I hate having to use my mobile or type in my email address and type in codes if I had known that before hand Imost likely would not have bought it

1 August 2026
Argos logo

Reply from Argos

Hi Robert,

I appreciate your feedback on the login process. I understand that needing to verify via mobile or email can be inconvenient. I am always looking for ways to improve our user experience.

Thanks,
Sneha.

Rated 4 out of 5 stars

Retro keetle


So far so good.Boils fast .

1 August 2026
Argos logo

Reply from Argos

Hi Anthony,

We're so glad to hear that you're enjoying the quick boiling feature of your new appliance. We appreciate you sharing your positive experience!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Tom Tom

Easy to order, free delivery good

1 August 2026
Argos logo

Reply from Argos

Hi Peter,

We are so pleased to hear that your ordering process was easy and that you appreciated the free delivery! Thank you for sharing your positive feedback.

Best wishes,
Sneha.

Rated 1 out of 5 stars

the crossover from Argos to Argos pay…

the crossover from Argos to Argos pay was absolutely shambolic , probably tried to ring Argos pay about 20 times never got through just a very irratating answer machine
in the end had to ring Argos foreign call centre to close Argos pay was told closed immediately guess what still not closed even tried the
dynamic Argos live chat ( wherever that is ) got screenshots yes we have closed account for you guess what still open , the
Most shambolic customer service I have ver experienced beyond poor hopefully Argos
Pay won’t get many customers delivering like this I would
Never ever shop there again

15 July 2026
Unprompted review
Argos logo

Reply from Argos

Hi Simon,

I am truly sorry to hear about the incredibly frustrating experience you've had with closing your Argos Pay account. I understand how disheartening it must be to face such difficulties and repeated assurances that were not met. We are actively reviewing these issues to improve our customer service.

Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers

Thanks,
Sneha.

Rated 5 out of 5 stars

Easy to order and collection quick and…

Easy to order and collection quick and no fuss.

1 August 2026
Argos logo

Reply from Argos

Hi there,

We're delighted to hear that placing your order was easy and that your collection was quick and without any fuss. We truly appreciate your positive feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

I purchased too tyre inflators before…

I purchased too tyre inflators before this one, on both occasions they failed on second use. Exchanged without a problem on the first one and gave me my money on the second.

1 August 2026
Argos logo

Reply from Argos

Hi Mike,

We appreciate you sharing your experience with us. We understand how frustrating it can be when products don't meet expectations, especially after multiple attempts. We are glad to hear that you were able to resolve the issues with your previous purchases.

Best wishes,
Sneha.

Rated 5 out of 5 stars

Ordered in the morning

Ordered in the morning, delivered in the afternoon. What more can you ask for.

1 August 2026
Argos logo

Reply from Argos

Hi Howard,

We are so pleased to hear that your order arrived so quickly! We truly appreciate your kind words and are glad we could provide such prompt service.

Best wishes,
Sneha.

Rated 1 out of 5 stars

Service in the new store in dumfries

Service in the new store in dumfries. was not great was OK for ordering but could not get the goods until 1700hrs next day. A new store you would expect to be able to get goods at time of ordering doubtful if the store will stay open if you have to wait 24hrs for goods.

1 August 2026
Argos logo

Reply from Argos

Hi Andy,

I appreciate you sharing your experience at our new Dumfries store. I understand your frustration regarding the wait time for your goods, and I am actively working to improve our new store's inventory and delivery processes.

Thanks,
Sneha.

Rated 5 out of 5 stars

Efficient,friendly service from the…

Efficient,friendly service from the Argos staff at Sainsburys. Thank you.

1 August 2026
Argos logo

Reply from Argos

Hi Jane,

We're so pleased to hear you received efficient and friendly service from our team at Sainsbury's. Thank you for your kind words!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Excellent help from the assistant

Excellent help from the assistant, and very quick delivery

1 August 2026
Argos logo

Reply from Argos

Hi there,

We're so pleased to hear that you received excellent help and experienced very quick delivery. Thank you for your wonderful feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

The fact that they helped us both to operate this modern equipment…

The fact that they helped us both to set up this mobile, being 83 years of age and having difficulty with new items the staff were extremely helpful and explained everything to us.

1 August 2026
Argos logo

Reply from Argos

Hi Krumbler,

We're so pleased to hear our staff were extremely helpful in setting up your new mobile and explained everything clearly. It's wonderful that we could assist you!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Easy to order

Easy to order, got processed quickly and delivered just in time for the occasion we needed. Delivery driver also really friendly and helpful.

1 August 2026
Argos logo

Reply from Argos

Hi Kyle,

We're so pleased to hear that ordering was easy and your delivery was processed quickly, arriving just in time. It's wonderful that our delivery driver was friendly and helpful!

Best wishes,
Sneha.

Rated 1 out of 5 stars

Multiple mixed up orders

Multiple mixed up orders! Will not use Argos again. Sadly because always felt prices were good, it is service that is bungled.

1 August 2026
Argos logo

Reply from Argos

Hi Mary,

Thank you for your review.

I am truly sorry to hear about the multiple mixed-up orders you've experienced. I understand your frustration and regret that our service has been bungled, especially when you valued our prices. I appreciate your feedback and will use it to improve our order accuracy.

Thanks,
Sneha.

Rated 5 out of 5 stars

had the item in \quickly served,job done

had the item in \quickly served

1 August 2026
Argos logo

Reply from Argos

Hello John,

Thank you for you Fantastic 5-star review.

I am so pleased to hear that your item was served quickly. Thank you for your positive feedback!

Best wishes,
Sanjukta.

Rated 5 out of 5 stars
Argos logo

Reply from Argos

Hello there,

Thank you for you Fantastic 5-star review.

I am so delighted to hear that your ordering and pickup experience was both fast and easy. I truly appreciate your positive feedback!

Best wishes,
Sanjukta.

Rated 5 out of 5 stars

Great workers

Great workers, fast service.

1 August 2026
Argos logo

Reply from Argos

Hi Natalia,

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be fast and our workers great. We truly appreciate your feedback.

Best wishes,
Sneha.

Rated 5 out of 5 stars

Minnie Mouse

Very friendly staff & got the item as I was impressed with this item 👍👍

1 August 2026
Argos logo

Reply from Argos

Hi Minnie,

We're so glad you were impressed with your item and found our staff very friendly. We appreciate your wonderful feedback!

Best wishes,
Sneha.

Rated 5 out of 5 stars

Once again ARGOS did not let me down

My having a Mobility Problem also Being both Hearing and Speech Impaired
The Young Lady that Helped me was Polite Patient Knowledgeable Very Courteous
Guiding me through the initial purchasing set up procedure
Reading me the Product INFO from the Screen
I picked up my purchase the following day

1 August 2026
Argos logo

Reply from Argos

Hi Philip,

We are so pleased to hear about your positive experience and the excellent assistance you received from our team member. It's wonderful to know that they were patient, knowledgeable, and courteous in helping you with your purchase. Thank you for sharing your valuable feedback.

Best wishes,
Sneha.

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