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Apollo Motorhome Holidays Reviews 

238
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and friendly, helpful staff, making the pickup and drop-off processes smooth and efficient. Many people found the vehicles to be well-equipped, clean, and comfortable, contributing to an amazing and enjoyable travel experience. However, some customers also noted issues with vehicle quality and maintenance, including mechanical problems, noisy driving, or damaged components. Additionally, a few other people also felt that some vehicles were not clean, had faulty amenities like rusty kettles or non-working heaters, or experienced long waiting times during pickup.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Service

Customers had positive experiences with service, particularly noting the excellent and friendly staff from... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising vehicles as clean,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing it as a great and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall was a fairly good experience with booking and Apollo personnel in general. However, the LDV van was very noisy, cruise control would cut out intermittently and we had a concern coming ba... See more

Company replied

Rated 4 out of 5 stars

We had a great trip. The vehicle allowed a to be independent and to search out places other than the main highly visited popular locations. Our only suggestion is to add usb connection points... See more

Company replied

Rated 4 out of 5 stars

The vehicle was in Ok condition. A couple of issues - the audio system had a lock code on it, which we discovered only after we had left the town. We called the helpline and told that someone would... See more

Company replied

Rated 4 out of 5 stars

Van was ready on time. Checking in on line was helpful and positive and staff were great. Pickup was easy with all options offered. The vehicle was reasonably clean and relatively equipped for our... See more

Company replied



Company details

  1. Recreational Vehicle Rental Agency

Written by the company

Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.​ Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.​


Contact info


4.1

Great

TrustScore 4 out of 5

238 reviews

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4.1

All reviews

(238)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Loved the convineance of a Motorhome…

Loved the convineance of a Motorhome but was let down by the cleanliness of it. Floor was sticky from I don't know what. Sheets smelt like they had not been cleaned I sprayed deodorant on them to help. We didn't use the television as a bracket was missing at the back of it to keep it in one place.

1 July 2026
Rated 1 out of 5 stars

Would not recommend

Would not recommend. We were given a poorly maintained and damaged vehicle which was not clean and stunk inside. The bed was very uncomfortable and overall experience didn’t come close to meeting our expectations. Considering the rates Apollo charges to hire these vehicles we expected much more.

8 July 2026
Rated 5 out of 5 stars

Our experience was amazing

Our experience was amazing, the motorhome had everything we needed to feel comfortable, warm, and cozy.
The app thl helped us to find the best spots to stay (paid and free).
We had a minimum accident and the staff responded immediately, and we didn’t get charged as it wasn’t our responsibility.
Excelente way to explore NZ and enjoy our holidays! Thanks

15 June 2026
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Reply from Apollo Motorhome Holidays

Hi Maria, thanks for your feedback and your review. We appreciate it and are so please you enjoyed your holiday.

Rated 5 out of 5 stars

Great experience

Great experience! The service was excellent. The team was very helpful during both the pick-up and drop-off process. Highly recommended!

22 June 2026
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Reply from Apollo Motorhome Holidays

We are so happy to hear you had a great experience with us! We truly appreciate your kind words about our team's helpfulness.

Rated 5 out of 5 stars

Great Campervan and support

Great Campervan and support. Fair price.

29 June 2026
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Reply from Apollo Motorhome Holidays

We're so glad to hear you enjoyed your campervan experience and found our support helpful. We appreciate your positive feedback on our pricing.

Rated 3 out of 5 stars

You should review the feedback already…

You should review the feedback already provided on the state of items found faulty or damaged on the vehicle provided.
Overall, we still had a great time but the experience could have been much improved without the niggles we encountered.

21 June 2026
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Reply from Apollo Motorhome Holidays

Hi Michelle, thank you for your feedback. We are sorry to hear you experienced a few niggles during your trip. This is not the quality we strive for. We do review all feedback and ensure it is fed back to the crew. Thanks again.

Rated 5 out of 5 stars

Great staff, friendly & open to questions

I picked up my campervan from the Queenstown branch & returned it in Christchurch. Service was great, with friendly & energetic staff who made the collection & return process smooth, while also answering any questions we had without hesitation.

28 June 2026
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Reply from Apollo Motorhome Holidays

Hi Daniel, thanks for your kind words. We will be sure to pass this on to our crew in both Christchurch and Queenstown locations.

Rated 5 out of 5 stars

Great service

Great service, great motorhome, great journey.

28 June 2026
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Reply from Apollo Motorhome Holidays

We're so happy to hear you enjoyed our service, motorhome, and journey! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

The Apollo Euro Plus was so gorgeous

The Apollo Euro Plus was so gorgeous! So roomy, new & lots of storage. It was perfect for 3 weeks in NZ in the winter. It drove well & was full efficient. The team were so helpful on pick up & drop off, defo recommend!

17 June 2026
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Reply from Apollo Motorhome Holidays

Thank you Emily! We are so pleased that you enjoyed your Euro Plus - it is a fab camper!

Rated 5 out of 5 stars

All good

All good , service and vehicle were excellent and will be back.

18 June 2026
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Reply from Apollo Motorhome Holidays

Fabulous to hear! Thanks for your review Mrs Blomfield!

Rated 5 out of 5 stars

Road tripping made easy

Really easy to book online. Excellent Thl roadtrip app. has really handy information.
Crew at Alice Springs were excellent upon pick-up and return. Vehicle, Hitop, had everything provided and was really neat and clean. All I had to do was buy food and drinking water and was then off on the West MacDonnell Ranges road trip.

19 June 2026
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Reply from Apollo Motorhome Holidays

We're so glad you had such a wonderful road trip! It's fantastic to hear our online booking, app, and the Alice Springs team contributed to your excellent experience. Thank you for your kind words.

Rated 5 out of 5 stars

Usage

Great experiences for long drive. Very comfortable grtting around. But recommend driving low in low 100s coz we had old model with 71 L diesel capacity and would probably go for 450-500 km max. Thanks

17 June 2026
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Reply from Apollo Motorhome Holidays

We're so glad you enjoyed your comfortable long drive! We appreciate your helpful feedback regarding fuel capacity for older models.

Rated 4 out of 5 stars

Pick up was quick and clear and I was…

Pick up was quick and clear and I was able to use the features of the motor home.

Return was quick and simple.

Motor home drove well had agreat fridge and the cooler was proceless.

When we had a blowout back up service was quick thorough and allowed us to continue our holiday without trouble.

23 June 2026
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Reply from Apollo Motorhome Holidays

Hi John, thank you for your review. We are so pleased to hear that the motorhome was a great drive. Even though you did have a problem with the tyre, we're glad you were back on the road in no time!

Rated 3 out of 5 stars

Conditions could be better

Service of staff was good at check in/out. Overall the condition of the motorhome was alright. However some stuff was not working quite well as the fridge was faulty , the canopy had a loose screw, the sink stopper also had a loose screw. The electric kettle has a rusty coil inside. Our family’s another motorhome had a tough time figuring out why it didn’t get charged despite plugging in at the campground- all because of the power on/off to the motorhome charging battery. Maintenance should be done and checked more regularly and thoroughly.

15 June 2026
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Reply from Apollo Motorhome Holidays

Hi Merry, we are so sorry to hear that you experienced some problems with your camper. We will pass your feedback on to the team and ensure pre-hire checks are more thorough. Your feedback helps us improve and we appreciate you taking the time to let us know.

Rated 3 out of 5 stars

Can do better

I first went to check the campervan before booking and the staff explained things very well.
Despite it being an off season, an older vehicle was given.
The grey water tap was leaking a little and there was very little assistance for the same.
More importantly the heater on the Aircon was not working. Despite being on a call with the team for half an hour, they couldn’t help.
I was asked to drive all the way back to Hobart to get it sorted, which was impossible. That experience made the trip a little less enjoyable.

16 June 2026
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Reply from Apollo Motorhome Holidays

Hi Karthik, we're sorry to hear of the problems you experienced with the grey water tap and heater. This is not the quality we strive for and we regret that this was your experience with us. We appreciate you taking the time to provide us with your review.

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