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Apollo Motorhome Holidays Reviews 

239
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and friendly, helpful staff, making the pickup and drop-off processes smooth and efficient. Many people found the vehicles to be well-equipped, clean, and comfortable, contributing to an amazing and enjoyable travel experience. However, some customers also noted issues with vehicle quality and maintenance, including mechanical problems, noisy driving, or damaged components. Additionally, a few other people also felt that some vehicles were not clean, had faulty amenities like rusty kettles or non-working heaters, or experienced long waiting times during pickup.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Service

Customers had positive experiences with service, particularly noting the excellent and friendly staff from... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising vehicles as clean,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing it as a great and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall was a fairly good experience with booking and Apollo personnel in general. However, the LDV van was very noisy, cruise control would cut out intermittently and we had a concern coming ba... See more

Company replied

Rated 4 out of 5 stars

We had a great trip. The vehicle allowed a to be independent and to search out places other than the main highly visited popular locations. Our only suggestion is to add usb connection points... See more

Company replied

Rated 4 out of 5 stars

The vehicle was in Ok condition. A couple of issues - the audio system had a lock code on it, which we discovered only after we had left the town. We called the helpline and told that someone would... See more

Company replied

Rated 4 out of 5 stars

Van was ready on time. Checking in on line was helpful and positive and staff were great. Pickup was easy with all options offered. The vehicle was reasonably clean and relatively equipped for our... See more

Company replied



Company details

  1. Recreational Vehicle Rental Agency

Written by the company

Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.​ Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.​


Contact info


4.1

Great

TrustScore 4 out of 5

239 reviews

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4.1

All reviews

(239)

225 reviews in the last 12 months

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Rated 2 out of 5 stars

Never again

On pickup, we start the motor and overdue service warning appears. Dismissed by Apollo staff as „ oh they couldn’t reset it, don’t worry „
Day 2 urgent coolant warning comes on. Handbrake won’t disengage. Mechanic comes out after 1.5 hours. Says don’t use handbrake again. I didn’t.
Day 3 off grid (reason why I hired one with shower) hot water not heating. More calls to roadside assistance. Tried everything, fuses, water level, gas on etc. No luck. Some electrical problems with the gas hot water ignition for the water heater.
Forced to stay in caravan park to get plugged in and hot water.
Next time I turn on motor- engine warning light comes on. I have 800km before me to get home. More calls. Told by roadside assistance to ignore it. If I lose engine power call back. Very stressful trip back with engine light on the whole time. Never again!

6 July 2026
Apollo Motorhome Holidays logo

Reply from Apollo Motorhome Holidays

We appreciate you taking the time to share your recent experience with us. We are truly concerned to learn about the issues you encountered. We are reviewing your feedback internally to prevent similar situations for future travellers.

Rated 4 out of 5 stars

Pick up and drop off of motorhome very…

Pick up and drop off of motorhome very smooth….vehicle went well except for flat tyre….the wheel lugs were so tightly on that it was impossible to for me to get the wheel off to change it for the spare….but for some help from a person who had specialist gear I would not have been able to change the tyre….the motorhome could do with a portable step 2 tea towells not one and much better pillows…..overall though a great experience

13 July 2026
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Reply from Apollo Motorhome Holidays

We're so glad to hear you had a great experience overall! We appreciate you bringing the tire issue to our attention; we'll certainly check the lug nut torque. Your suggestions regarding the step, tea towels, and pillows are very helpful, and we will look into these improvements.

Rated 1 out of 5 stars

Manipulated Reviews - Do not trust

For anyone thinking of booking here, look at the comment section of 원지의하루's YouTube video first:
It serves as proof that the Company is manipulating its Google reviews.

이 업체를 고려하시는 분들은 이 원지의하루 영상을 먼저 보세요ㅜㅜ

22 June 2026
Unprompted review
Rated 5 out of 5 stars

He mihi nui ki te tīma o Maui

He mihi nui ki te tīma o Maui! Thank you so much for making our family's very first motorhome adventure such a memorable one.
From the moment we arrived, the team welcomed us with genuine friendliness and manaakitanga. The handover was clear, relaxed and easy to follow, with step-by-step instructions that gave us the confidence to head off on our first camping journey.
As first-time campers, we naturally had lots of questions, but nothing ever felt like too much trouble. The campervan was comfortable, well-equipped and became our home away from home for the weekend.
Travelling together as a whānau created memories we'll treasure forever. Watching our tamariki enjoy every moment from choosing their beds to exploring Rotorua made this experience even more special.
Ngā mihi nui to the Maui team for your professionalism, kindness and excellent service. We truly appreciated the care you put into making sure we felt prepared before we hit the road.
Ka nui te mihi ki a koutou. We wouldn't hesitate to recommend Maui to anyone wanting to experience the freedom of travelling Aotearoa in a motorhome.
Mā te wā, we'll definitely be back for another adventure!

12 July 2026
Rated 5 out of 5 stars

The campervan was self-sufficient

The campervan was fully self-sufficient, and we thoroughly enjoyed our stay. The pickup experience was hassle-free, and we were provided with clear, helpful information, making the entire process smooth and enjoyable.

5 July 2026
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Reply from Apollo Motorhome Holidays

We're so glad you enjoyed the self-sufficient campervan and found the pickup process smooth and informative. We appreciate your wonderful feedback!

Rated 5 out of 5 stars

Vehicle in great condition

Vehicle in great condition, staff attitude very good and friendly. even upgraded our vehicle. Thank You

10 July 2026
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Reply from Apollo Motorhome Holidays

Hi Jefry, thanks for your review! We are so pleased that you enjoyed your holiday (and your upgrade!).

Rated 4 out of 5 stars

Freedom to travel where we want

Freedom to travel where we want! The van was great however the brakes weren't great and by the end of the 5 day trip they sounded terrible. Plus the awning blew open twice while driving on the main road!

11 July 2026
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Reply from Apollo Motorhome Holidays

Hi Brent, we are so pleased that you enjoyed the campervan experience but are sorry to hear you experienced some issues on the road. We take guest safety extremely seriously and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

GREAT PICKUP.

PIUCKUP WAS GREAT AND EASY. I WOULD LOVE TO TAKE VEHICLE AGAIN

29 June 2026
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Reply from Apollo Motorhome Holidays

We are so glad to hear that your pickup experience was great and easy! We truly appreciate your positive feedback and look forward to welcoming you back again soon.

Rated 1 out of 5 stars

Will hit you with payment fees not in…

Will hit you with payment fees not in the rental price. If you don’t get their insurance they’ll sting you for $7,500 deposit. Fuel cover fell off mid driving, main cabin light only worked 50% of the time. One of the gas elements in the stove didn’t work properly. And a few other things that were just inconvenient. Left totally unsatisfied and will not use Apollo again.

10 July 2026
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Reply from Apollo Motorhome Holidays

Thank you for your feedback. Our liability reduction and security deposit options are explained during the booking process and included in the booking confirmation. We're sorry to hear you experienced a number of maintenance issues during your rental and appreciate you bringing them to our attention.

Rated 4 out of 5 stars

Overall was a fairly good experience…

Overall was a fairly good experience with booking and Apollo personnel in general.

However, the LDV van was very noisy, cruise control would cut out intermittently and we had a concern coming back to Perth at dusk when the motor went into limp mode it almost stalled with no power.

This problem went on for at least 2 hours before coming good and returned the next day.

3 July 2026
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Reply from Apollo Motorhome Holidays

We're pleased to hear that your booking experience and interactions with our team were positive. We're sorry to learn of the issues you experienced with the vehicle, particularly the intermittent cruise control and the engine entering limp mode during your return to Perth.

Rated 4 out of 5 stars

We loved the amount of room in the…

We loved the amount of room in the motorhome we hired & how great & smooth it was to drive. Everything we needed was onboard. The staff were helpful & friendly.

3 July 2026
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Reply from Apollo Motorhome Holidays

We're so glad you enjoyed the spaciousness and smooth drive of our motorhome, and that our staff provided helpful and friendly service. We appreciate your kind words!

Rated 5 out of 5 stars

Despite being busy

Despite being busy, the crew maintained a professional and happy attitude.

9 July 2026
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Reply from Apollo Motorhome Holidays

Hi Sonja, thank you for your review. We are so pleased that you had a great experience in our Broome location. Thanks for your kind words.

Rated 5 out of 5 stars

Helpful staffs

Helpful staffs. Allow yourself decent waiting time for a pick up. My camper had repetitive engine issues, but roadside staffs were very helpful every time.

2 July 2026
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Reply from Apollo Motorhome Holidays

Thank you for your comments relating to our staff members, we are pleased you found them helpful. We apologise for the engine issues you experienced and appreciate you bringing this to our attention. We will ensure your feedback is shared with our maintenance team for review.

Rated 5 out of 5 stars

Really great motorhome

Really great motorhome, relatively new and clean. Also the staff at the counter is really polite and helpful. Definetely will recommend Apollo for your next adventure.

8 July 2026
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Reply from Apollo Motorhome Holidays

Thank you Neeraj! We are so glad you had a great time!

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