Banner for Apollo Motorhome Holidays - Auckland

Apollo Motorhome Holidays - Auckland Reviews 

25
TrustScore 4 out of 5

4.2

470 Oruarangi Road, Māngere, 2022 Auckland, North Island, NZ


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The check in process was excellent, the facilities where you collect and drop of the vehicle were of a very high standard. The staff were lovely, knowledgeable and efficient. The vehicle itself had an... See more

Rated 4 out of 5 stars

Pick up/ drop off great and camper was mint but camper had to leaks in back window which kept making bed damp and water pump leaked water through camper when ever it was on but we managed it with towe... See more

Rated 5 out of 5 stars

The campervan was perfect, fast pick up and drop off, clear info, no hidden costs. This was our first time with a campervan and it's been a great experience.

Rated 4 out of 5 stars

Overall satisfied, however there were some issues with the vehicle, battery charging not working, drain overflowing etc. Pickup and delivery was quite fast and nice staff. But there was an error in... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency

Written by the company

Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.​ Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.​


Contact info

  • 470 Oruarangi Road, Māngere, 2022, Auckland, North Island, New Zealand

  • 0800 845 222

4.2

Great

TrustScore 4 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(25)

211 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The check in process was excellent

The check in process was excellent, the facilities where you collect and drop of the vehicle were of a very high standard. The staff were lovely, knowledgeable and efficient. The vehicle itself had an issue that was present when we collected it (a blockage that caused issues for drainage of water) we had to have it repaired during the trip which was inconvenient. The noise whilst driving was almost unbearable! The rattling of drawers, cutlery, pots/pans and oven. Sitting in the passenger seats (behind the driver) was so noisy I think it could possibly be rated as unsafe for kids ears!

11 July 2026
Rated 5 out of 5 stars

Perfect

The campervan was perfect, fast pick up and drop off, clear info, no hidden costs. This was our first time with a campervan and it's been a great experience.

5 July 2026
Rated 5 out of 5 stars

Great experience

Great experience. Happy with camper. Staff were fabulous. Glad I took the full insurance as a stone chipped and cracked my windscreen on first day.

13 July 2026
Rated 5 out of 5 stars

He mihi nui ki te tīma o Maui

He mihi nui ki te tīma o Maui! Thank you so much for making our family's very first motorhome adventure such a memorable one.
From the moment we arrived, the team welcomed us with genuine friendliness and manaakitanga. The handover was clear, relaxed and easy to follow, with step-by-step instructions that gave us the confidence to head off on our first camping journey.
As first-time campers, we naturally had lots of questions, but nothing ever felt like too much trouble. The campervan was comfortable, well-equipped and became our home away from home for the weekend.
Travelling together as a whānau created memories we'll treasure forever. Watching our tamariki enjoy every moment from choosing their beds to exploring Rotorua made this experience even more special.
Ngā mihi nui to the Maui team for your professionalism, kindness and excellent service. We truly appreciated the care you put into making sure we felt prepared before we hit the road.
Ka nui te mihi ki a koutou. We wouldn't hesitate to recommend Maui to anyone wanting to experience the freedom of travelling Aotearoa in a motorhome.
Mā te wā, we'll definitely be back for another adventure!

12 July 2026
Rated 4 out of 5 stars

Freedom to travel where we want

Freedom to travel where we want! The van was great however the brakes weren't great and by the end of the 5 day trip they sounded terrible. Plus the awning blew open twice while driving on the main road!

11 July 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Hi Brent, we are so pleased that you enjoyed the campervan experience but are sorry to hear you experienced some issues on the road. We take guest safety extremely seriously and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

The Apollo Euro Plus was so gorgeous

The Apollo Euro Plus was so gorgeous! So roomy, new & lots of storage. It was perfect for 3 weeks in NZ in the winter. It drove well & was full efficient. The team were so helpful on pick up & drop off, defo recommend!

17 June 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Thank you Emily! We are so pleased that you enjoyed your Euro Plus - it is a fab camper!

Rated 4 out of 5 stars

TILBROOK

Initial orientation was not thorough enough
Need to be thourough with vechicle
Operation european car diff to Australia quite frustrating trying to work out lock out features
Locstion reception fantastic and drop off return very quick and effient
Overall great time in besutifull nz

30 May 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Hi David, thank you for your review. We are sorry to hear that you feel you didn't have enough time at pick-up to go through your vehicle. We aim to ensure that all of our guests feel confident and comfortable before leaving our branch. We're sorry to hear this wasn't the case for you. We hope that, despite this, you still had a memorable holiday.

Rated 5 out of 5 stars

Professional and easy to deal with

Firstly the upgrade to Britz, much appreciated. The vans are clean and comfy and we are always very happy dealing with THL. We had no major issues but our friends did and it was dealt with in a timely manner without too much drama.

21 May 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Thanks for your review Kerrie. We are so pleased that you enjoyed your holiday (and your upgrade!).

Rated 5 out of 5 stars

Lifetime of memories for a fam of 6

We had an excellent vacation in the rig - it was just right for our family of six, and the process for pickup and drop off were very easy. The motorhome was well maintained and serviced, and we had no problems with it's operation. It was very affordable, and the staff took great care of us.

25 May 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Thank you Jeremy. We appreciate your review!

Rated 4 out of 5 stars

Pretty good, would try again

We had a pretty good experience, and would probably rent through Apollo/THL again. We were happy with the size of our camper, and everything was operations inside the RV. We had plenty of pillows and blankets, and the electric heater was an absolute necessity since the built-in heat only runs for 2 hours (and then has to be off for at least 10 minutes to turn back on). However, the RV had been in an obvious accident (in 2024 according to the paperwork I received after pick up), and most of it was just left as-is or patched with duct tape. Based on the high cost of renting this vehicle, I would have expected to have one that wasn't damaged. It didn't help that the drivers side mirror literally FELL OFF one day and we had to fix it ourselves. The best part of renting here was that there was a 'community kitchen' where we could pick up or leave items (think spices, some condiments, tin foil, etc) to avoid throwing things away. Also, be aware that even when the facility is very empty (like only 2 other couples present), it will take at least an hour to pick up your RV.

21 May 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Thank you for sharing your feedback with us, Candace. We are pleased to hear that you had a good experience with us overall, however we do share your disappointment that the motorhome may not have been prepared to the standard that we would expect. Your concerns have been noted and will be shared internally to ensure that this has been addressed appropriately.

Rated 5 out of 5 stars

The motorhome did everything we…

The motorhome did everything we expected and needed. We had everything we needed and got to travel to a lot of places, stopping when we felt like it and having everything on board.
Staff when we picked it up and dropped it off were very helpful and made sure we made the most of the facilities it had. Loved it

23 May 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Thank you Ken. It sounds like you had a fabulous trip.

Rated 3 out of 5 stars

everyting was very good but 2things

everyting was very good. thanks Apollo to make my great journey in NZ.

but 2 things I got in troubles in that journey.
1) it was quite confused where and when I could meet the shuttle. THL guys should make hotline in online for visitors. becuase for the holiday people, time is really important.
2) 2nd one is, inner heater(working with diesel's one) in campervan was broken. yes it was working when just did operating. but after 1~2 hours, it was stoppted. so our family went through freezing nightmare.

17 May 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Thank you for taking the time to leave us a review, Jun. It is disappointing to hear that you experienced an issue with the diesel heater, which understandably would have been stressful and inconvenient. We will be following up with our team to ensure that this has been assessed for any faults. We also apologise that you found the shuttle directions provided to you were unclear. We appreciate your feedback and we hope that you still had an enjoyable holiday overall.

Rated 5 out of 5 stars

We visited New Zealand from Australia…

We visited New Zealand from Australia while staying with family there .Our first time in New Zealand also our first time in a Motorhome! 🤩
Fantastic experience from start to finish the van we had ( Mercedes sprinter) was immaculate & had everything needed and more. We downloaded the app Apollo recommended that had everything on it we needed with campsites,fuel stations supermarkets etc
Our daughter & son in law are already planning to return again next year - sadly we live in the UK so it will be a while until we’re back to Australia to visit them
The Team at Apollo were amazing so friendly & helpful I’m so glad we decided to explore New Zealand this way an amazing experience

16 May 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Thank you for your review! What a wonderful way to visit family and tour around New Zealand! We are so pleased to hear you had such a great time, and we look forward to welcoming your daughter and son-in-law back again next year!

Rated 5 out of 5 stars

Fast and efficient check in and out.

Fast and efficient check in and out.
Community cupboard to hand on unused supplies is and fantastic idea and really appreciated

26 April 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Great to hear! Thanks for your review Mark.

Rated 5 out of 5 stars

Quick and easy check in

Quick and easy check in and briefing of the vehicle.
The camper was well fitted out and in great condition.
A thoroughly enjoyable experience.

4 May 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Thank you for your review Greg. We are so happy to hear how much you enjoyed your trip.

Rated 4 out of 5 stars

Our first time motorhoming loved the…

Our first time motorhoming loved the convenience of just parking up and plugging in ,easy as.
Very good instructions on pick up.

20 April 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Thanks Jamie! We are so pleased to hear you are converted to the motorhome lifestyle! We look forward to welcoming you back again soon!

Rated 3 out of 5 stars

I was advised in my email that we were…

I was advised in my email that we were going to get the patrol motorhome and we were given the diesel

14 April 2026
Apollo Motorhome Holidays - Auckland logo

Reply from Apollo Motorhome Holidays - Auckland

Hi Maria, thank you for sharing your feedback. We’re sorry to hear the specification of the campervan you were given didn’t match what you expected. We understand how important it is to have clarity when planning a trip, and we appreciate you bringing this to our attention. While we do our best to provide accurate representations, our website notes that specifications can vary and can't be requested unfortunately. We know this can be disappointing, and we’re always working to improve how we communicate these details.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look