I felt I got value for money. It took myself my son and wife 6 hours to put the shed together. Patience is key. You will probably make a few small errors putting it together but these are easily recti... See more
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Review summary
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I had been seeing Aasom pop up into my FB page, and I was so skeptical thinking it was another of those fake/scam but I browse in their website and found that something I like to buy was cheaper so I... See more
A slight hiccup on first big order. One item ordered was not delivered but when contacted said it was with the courier on its way which turned out to be a lie.as I found out it was out of stock. Would... See more
When I recieved chairs there was a shocking amount of white stuff from the coverings on the actual chair took loads of wiping to make them good for use
Company details
- #2 of 2 best companies in General Store
Written by the company
We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furniture. Our website, quick and secure to use, supported by our experienced sales team who are available by phone, email or web-chat to answer any questions. We strive to source and supply products that are a mix of excellent value and high quality, all delivered speedily and safely. We offer: Free IE delivery, 14 day Product Return Policy (T&Cs apply).
Contact info
United Kingdom
- www.aosom.ie
4.5
Excellent
4K reviews
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Just excellent all round
25 August 2026
Delivery on time and communication…
Delivery on time and communication prompt.
Metal shed is very tricky to assemble but take time and follow instructions carefully, took me two half days to complete but worth it in the end!
20 August 2026
My items came well packed.
My items came well packed.
The dog bed with 6 short legs is gorgeous, my dog loves it.
The white kitchen stools are beautiful well made and the chrome parts polished well plus very comfortable.
Needless to say one is a happy customer.
19 August 2026
Delighted with my purchase and it…
Delighted with my purchase and it arrived on time as promised also packaging was excellent and no damage to same.
19 August 2026
Good quality product
Good quality product, very happy with it! Delivery took longer than promised by a couple of weeks but product arrived in great condition.
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My first experience was poor, I won't be using again
I used Aosom once and although the delivery was prompt and the product reasonably priced due to deal ultimately the quality of the product was disappointing as was the customer service. The product was the Outsunny Lounger in green. I purchased it on 18/5/2025. Reviews suggested that life expectancy was 2 to 5 years. Yesterday roughly 15 months after purchase the fabric gave way whilst I was using it. There was a 1m rip down the side of the middle section parallel to the metal frame. I approached customer service querying what life expectancy the product had. I received a blunt reply saying it was out of 12 month warranty and no refund or replacement could be made. I had asked for neither. A suitable solution would have been to investigate how common this product failure was and offer a discount voucher against future purchase as a gesture of goodwill. I won't be using again due to poor quality product and unsysmpathetic customer service. I wouldn't recommend using Aosom and definitely wouldn't recommend buying Outsunny products
24 August 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Joanne,
We are genuinely sorry to hear about your experience with the Outsunny Lounger and, in particular, that the fabric failed after around 15 months of use. We understand how disappointing this must have been, especially when you had expected the product to provide a longer service life based on the reviews you had seen.
We are also sorry that the response you received from our customer service team left you feeling that your concerns were not properly acknowledged. We appreciate that you were seeking information about the product's expected lifespan rather than specifically requesting a refund or replacement, and we regret that this was not handled more sympathetically.
Your detailed feedback regarding both the product quality and the way your query was handled is valuable to us. We will ensure your comments are shared with the relevant teams for further review and consideration.
Kind regards,
After Sales Team
Great stuff good quality it's exactly…
Great stuff good quality it's exactly what we wanted
21 August 2026
The order arrived on time and in…
The order arrived on time and in perfect order.
Great service
21 August 2026
Excellent service. Top class product
Great access to products on the website. Each product details self explanatory. Superb details about each product
21 August 2026
Can I return the extra stools i wanted…
Can I return the extra stools i wanted 2 but you sent 4 I did not know the came as a set of 2
22 August 2026
Reply from Aosom IE | Online Store
Dear Ray,
Thank you for getting in touch. We understand that you intended to order two stools but received four, as you were unaware that they were supplied as a set of two.
We are happy to find out that you already contacted our customer support team and mutually agreed to keep the item in return of certain partial refund.
We apologise for any confusion caused regarding the product quantity and appreciate your understanding.
Kind regards,
After Sales Team
Product was good but shipping was slow
Product was good but shipping was slow, given a tracking number on enquiry of my order . The tracking number provided wasn't in DPD system. Delivery was closed to 3 weeks
21 August 2026
Reply from Aosom IE | Online Store
Dear James,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the product, but we are very sorry that your delivery took almost three weeks and that the tracking information provided was not initially recognised by DPD.
We understand how frustrating it must have been to wait so long for your order, especially when you were unable to track its progress. We sincerely apologise for the inconvenience and lack of timely delivery updates.
Your feedback regarding the delivery times and tracking information is important to us, and request you to please contact on our email address: service@aosom.co.uk and designated team will try their best to resolve this issue for you.
Thank you for your patience and understanding.
Kind regards,
After Sales Team
Great garden swinging seat/bench
Extremely good quality, very robust and looks exceptional. Very comfortable whilst using the swinging bench seat in the garden
21 August 2026
Very sturdy products
19 August 2026
Very good service, and good quality product,
order was delivered in less than 24 hours, which was a huge help. Items are exactly as expected, and solved a problem for us. ordering was easy, and the items were well packed, which avoided transit damage,
5 August 2026
price great
price great. delivery fast. assembly difficult with poor instruction booklet. not very sturdy. would not buy again. will do its job.
3 August 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Patrick,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the price and delivery speed. However, we are sorry that you found the assembly difficult due to the instructions and that the product did not feel as sturdy as expected.
We understand how important clear assembly instructions and good product quality are, and we will take your comments on board to help improve our products and documentation.
We appreciate your honest feedback and hope the product continues to serve its intended purpose.
Kind regards,
After Sales Team
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