I felt I got value for money. It took myself my son and wife 6 hours to put the shed together. Patience is key. You will probably make a few small errors putting it together but these are easily recti... See more
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Reviews shaping this summary
I had been seeing Aasom pop up into my FB page, and I was so skeptical thinking it was another of those fake/scam but I browse in their website and found that something I like to buy was cheaper so I... See more
A slight hiccup on first big order. One item ordered was not delivered but when contacted said it was with the courier on its way which turned out to be a lie.as I found out it was out of stock. Would... See more
When I recieved chairs there was a shocking amount of white stuff from the coverings on the actual chair took loads of wiping to make them good for use
Company details
- #2 of 2 best companies in General Store
Written by the company
We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furniture. Our website, quick and secure to use, supported by our experienced sales team who are available by phone, email or web-chat to answer any questions. We strive to source and supply products that are a mix of excellent value and high quality, all delivered speedily and safely. We offer: Free IE delivery, 14 day Product Return Policy (T&Cs apply).
Contact info
United Kingdom
- www.aosom.ie
4.5
Excellent
4K reviews
Asks customers to review
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price great
price great. delivery fast. assembly difficult with poor instruction booklet. not very sturdy. would not buy again. will do its job.
3 August 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Patrick,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the price and delivery speed. However, we are sorry that you found the assembly difficult due to the instructions and that the product did not feel as sturdy as expected.
We understand how important clear assembly instructions and good product quality are, and we will take your comments on board to help improve our products and documentation.
We appreciate your honest feedback and hope the product continues to serve its intended purpose.
Kind regards,
After Sales Team
excellent service .
excellent service .. received my items in 2 days..would highly recommend this company…
1 August 2026
Quality produQuality products with a cheaper and reasonable price compare to other stores. And free delivery as well!cts with a cheaper and…
Quality products with a cheaper and reasonable price compare to other stores. And free delivery as well!
11 August 2026
Reply from Aosom IE | Online Store
Dear Sophian,
Please accept our sincerest apologies for this frustrating mix-up. We completely understand your disappointment in receiving the wrong color, and we are so sorry for the inconvenience this has caused you. We want to make this right immediately. Could you please confirm the correct color you were expecting and attach a quick photo of the item you received and share with us service@aosom.ie .
As soon as we have this,the relevant team will get back to you via Email and try their best to assist you further.
Thank you for your patience while we get this sorted out for you as quickly as possible.
Warm regards,
After Sales Team
Good quality for price
18 August 2026
Very disspaointed with the service and…
Very disspaointed with the service and in particular the Delivery. Im waiting over 2 weeks and they cant track the order. I contacted Customer service as directed on the Website. The service officer was rude and just try tried to throw me off to a different department. never use this company again
17 August 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Michael,
Please accept our sincere apology about the delay with your order and the experience you had when contacting our Customer Service team. We completely understand how frustrating it must have been to wait over two weeks without receiving a clear update regarding the whereabouts of your parcel.
Please accept our sincere apologies for the inconvenience caused and for the manner in which your concerns were handled. This is certainly not the level of service we aim to provide.
We appreciate you taking the time to share your feedback, and we will take it seriously to help improve both our delivery service and customer support.
Kind Regards,
After Sales Team
Love my swing chair the delivery was …
Love my swing chair the delivery was so fast I will be shop hear again love it
10 August 2026
Untrustworthy company
Ordered a gazebo on 27th June for a party planned for 10th July, latest delivery date quoted was 3rd July.
Gazebo did not arrive. Emailed and rang nearly every day to ask if I would receive it by day It was needed or should I source one somewhere else and the responses just fobbed me off. I understood there could be delay with order, just wanted to know would I have it in time. The customer service representatives on phone calls were very unhelpful and condescending. Gazebo did not arrive on time. I had to source and buy another one. Ordered gazebo arrived a few days later even though I had cancelled order. Courier picked it up again the next day but I have only just received my refund this weekend.
Would never buy from Aosom again and would give it zero stars if there was an option to.
6 July 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Elaine,
We are truly sorry for the disappointment and inconvenience caused by the delay with
your gazebo order, particularly as you had purchased it specifically for your party on 10th July and had been given an expected delivery date of 3rd July.
We understand that the most important thing for you was receiving a clear and honest update so you could make alternative arrangements if necessary. We regret that our responses did not provide the reassurance or clarity you needed and that your interactions with our Customer Service team left you feeling unsupported.
We are also sorry that the gazebo arrived after you had already cancelled the order and made alternative arrangements, resulting in further inconvenience. Although the item was collected promptly afterwards.
Please accept our sincere apologies for letting you down on this occasion. Your feedback regarding both the communication and service you received has been noted and will be shared with the relevant teams for review.
We fully understand your disappointment and regret that your experience has affected your confidence in shopping with us.
Kind regards,
After Sales Team
Don’t trust this company
Ordered a gazebo on 27th June for a party planned for 10th July, latest delivery date quoted was 3rd July.
Gazebo did not arrive. Emailed and rang nearly every day to ask if I would receive it by day It was needed or should I source one somewhere else and the responses just fobbed me off. I understood there could be delay with order, just wanted to know would I have it in time. The customer service representatives on phone calls were very unhelpful and condescending. Gazebo did not arrive on time. I had to source and buy another one. Ordered gazebo arrived a few days later even though I had cancelled order. Courier picked it up again the next day but I have only just received my refund this weekend.
Would never buy from Aosom again and would give it zero stars if there was an option to.
28 July 2026
Reply from Aosom IE | Online Store
Dear Elaine,
We are truly sorry for the disappointment and inconvenience caused by the delay with
your gazebo order, particularly as you had purchased it specifically for your party on 10th July and had been given an expected delivery date of 3rd July.
We understand that the most important thing for you was receiving a clear and honest update so you could make alternative arrangements if necessary. We regret that our responses did not provide the reassurance or clarity you needed and that your interactions with our Customer Service team left you feeling unsupported.
We are also sorry that the gazebo arrived after you had already cancelled the order and made alternative arrangements, resulting in further inconvenience. Although the item was collected promptly afterwards.
Please accept our sincere apologies for letting you down on this occasion. Your feedback regarding both the communication and service you received has been noted and will be shared with the relevant teams for review.
We fully understand your disappointment and regret that your experience has affected your confidence in shopping with us.
Kind regards,
After Sales Team
Very satisfied with my purchases 👌
15 August 2026
Yes ordered it,it came and it is being…
Yes ordered it,it came and it is being used,thank you
14 August 2026
Applied for trade application
Applied for trade application. Still waiting. No response after 2 months and endless chasing. Clearly so busy they dont want new retailers.
14 August 2026
Unprompted review
Reply from Aosom IE | Online Store
Dear Gareth,
We sincerely apologise for the significant delay in receiving a response regarding your trade application. We completely understand how frustrating it must have been to wait for two months and have to chase for an update on multiple occasions.
We are sorry that we have not provided you with the timely communication and support you expected. This is certainly not the impression we wish to give to prospective trade customers, and we appreciate you bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience and disappointment caused. Your feedback has been noted , could you please share your email address and we will share it with the relevant team to inform you about your concern.
Kind regards,
After Sales Team
Fast delivery
Fast delivery. Product is good quality. Would definitely buy from this site again.
13 August 2026
Delays in refunding me for missing item.
Update on August 21st. Still no sign of my refund and have had to initiate a dispute through PayPal. Disgrace company and I'll stay well clear of you in the future.
Part of the order wasn't delivered which they acknowledged as a mistake on their part but despite this, I've been chasing them for a refund since the 18th of July.
7 August 2026
Reply from Aosom IE | Online Store
Dear R,
We sincerely apologise for the inconvenience caused by the missing part of your order and, in particular, for the delay in receiving your refund despite you first contacting us on 18th July.
We completely understand how frustrating it must have been to have to repeatedly chase a refund for an item that was not delivered. We are sorry that this matter was not resolved as promptly as it should have been.
Please accept our sincere apologies for the inconvenience and frustration caused. We appreciate your patience and understand your disappointment with the service you received. If you are still waiting for your refund to be received over your end, please raise your query with us via email on service@aosom.co.uk and the relevant team will try their best to assist you further in this regard.
Kind regards,
After Sales Team
Nice shed I like it
Nice shed I like it
Trusted seller
Recommended to all
Just have to few hours to assembly them
6 August 2026
When i enquired about the delivery as…
When i enquired about the delivery as it was delayed.I received good service from customer service. And was assured it would arrive in the next few days which it did.
6 August 2026
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