We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
Still some problem to understand how deal with complexity of camera setup, but I know the Annke staff will help me kindly as usual. Products are ok and in the past I got all the requested answer.
Company replied
I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
Company replied
Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The issue I had was solved by support
The issue I had was solved by support. Great job
1 January 2026
Unprompted review
Reply from ANNKE
Hi David,thank you for your feedback! We’re glad our support team was able to resolve the issue for you. Have a great day! 😊
ANNKE "DW81KT" DVR Issue Resolved Quickly
In addition to working with other ANNKE technicians over the phone on this matter, ANNKE Technical Support Representative & Security. Made Pro "Joy", worked diligently to help resolve our "DW81KT" DVR issue quickly. Everyone, particularly "Joy", acted in the best interest of "we" the customer & exemplified the best in ANNKE technical support. So very much appreciated for Joy & everyone's efforts on this matter!
30 December 2025
Unprompted review
Reply from ANNKE
Hi Chris, thank you for your review! We’re truly glad to hear that Joy and the rest of our technical support team were able to work together to quickly resolve your DW81KT DVR issue. Your recognition of their dedication and professionalism means a great deal to us. Wishing you a wonderful day!
Great timely support
Great timely support, helped me resolve the issue. Love this brand of cameras and the ongoing support they provide. Highly recommend!
29 December 2025
Unprompted review
Reply from ANNKE
Hi Elvira,thank you so much for your kind words! We’re delighted to hear our support helped resolve your issue and that you’re enjoying our cameras. Your recommendation truly means a lot to us — have a wonderful day! 😊
Firmware issue
Huge firmware issue effecting systems. Contacted support, they understood problem and were very helpful to submit request to fix bug and issue new firmware. Thank you!
14 November 2025
Unprompted review
Reply from ANNKE
Hi Jurgen, thank you for sharing your experience! We’re glad our support team was able to understand the issue and assist you in submitting the request to resolve it. Your feedback helps us continue improving our products and services.
Customer service and support teams are the best I've seen in a long time
Customer service and support teams are top notch
6 November 2025
Unprompted review
Reply from ANNKE
Hi, thank you very much for your kind words! We’re glad to hear that you’re satisfied with our customer service and support teams.
my dvr DW81KT
Had a problem with my dvr DW81KT system email/ telephone customer service system all back up and working now thank you great company
31 December 2025
Unprompted review
Reply from ANNKE
Hi, thank you for your kind review! We’re happy to hear that the issue with your DVR system has been resolved and that everything is working well again. If you need any assistance in the future, please don’t hesitate to contact us.
Top ASSISTANCE
31 December 2025
Unprompted review
Reply from ANNKE
Hi, thank you for your feedback! We’re glad to hear you’re satisfied with our assistance. If you need any help in the future, please feel free to contact us.
Excellent customer service!
Echo has been a great support in resolving the issues with my Annke Vision App and has been diligent in following up regularly until the problem was resolved. Excellent customer service! Thank you!
31 December 2025
Unprompted review
Reply from ANNKE
Hi Gaurav, thank you so much for your kind feedback! We’re very happy to hear that Echo was able to support you and follow up until the issue was resolved. Your recognition means a lot to our team.
Always quick and competent support
Always quick and competent support. That is really good!
31 December 2025
Unprompted review
Reply from ANNKE
Hi, thank you very much for your kind feedback! We’re really glad to hear that you’re satisfied with our support. Your encouragement means a lot to us.
excellent company to deal with
absolutely superb company. after sales service is the best i’ve ever experienced…the have jumped through hoops too sort problem out and debt a new camera straight w ….fantastic customer service 10/10
30 December 2025
Unprompted review
Reply from ANNKE
Hi Gerard, thank you very much for your kind words and for taking the time to share your experience. We’re really happy to hear that our after-sales service met your expectations and that we could help resolve the issue for you.
Good service
29 December 2025
Unprompted review
Reply from ANNKE
Hi Coran, thank you very much for your feedback! We’re glad to hear that you’re satisfied with our service. If you need any help in the future, please feel free to reach out anytime.
Reply from ANNKE
Hi Alin, thank you very much for your feedback. We really appreciate your support and are glad to have you with us.
You cannot go wrong with Annke products.
A quick and polite service, helpful and responsive when you have a problem. They have a vast range of products.
10 December 2025
Unprompted review
Reply from ANNKE
Hi Garrry, thank you for your kind feedback. We’re glad to hear you found our service quick, polite, and helpful. It’s also great to know you appreciate our product range. If you ever need any assistance, please don’t hesitate to reach out.
Great products and great customer service
Ordered two to sets of 16 cameras and recorders. Unfortunately only one recorder arrived. Great assistance from the customer care team especially Megean who promptly arranged dispatch of the missing unit. So far one system is up and running and the quality of the cameras/recordings is excellent. Great value for money and a great company to deal with
Would highly recommend
26 December 2025
Unprompted review
Reply from ANNKE
Hi Craig, thank you for sharing your experience with us. We’re sorry for the initial inconvenience, but we’re glad Megean could quickly arrange the missing recorder for you. It’s great to hear that your system is now up and running and that you’re happy with the camera quality and value.
Great work Ava
Really well supportive Ava did a great job thank you so much give her a 10 out of 10
25 December 2025
Unprompted review
Reply from ANNKE
Hi Juan, thank you so much for your kind words and positive feedback! We’re really happy to hear that Ava was able to support you and provide a great experience. Your 10/10 means a lot to our team.
Ecko was very polite
Ecko was very polite, informed & helpful with my request.
Unfortunately we couldn't remedy the problem YET but I am one step closer
25 December 2025
Unprompted review
Reply from ANNKE
Hi Robert,thank you for your feedback! We’re glad to hear Echo was polite, knowledgeable, and helpful. We’re confident we’ll get the issue fully resolved soon — thank you for your patience, and have a great day! 😊
friendly and resolved the issue quickly
The customer support person was friendly and resolved the issue quickly
25 December 2025
Unprompted review
Reply from ANNKE
Hi Zephyr, thank you for your feedback! We’re glad to hear our support team was friendly and resolved the issue quickly. Have a great day! 😊
Customer service were quick to respond…
Customer service were quick to respond to my query and Joy was brilliant, she was very knowledgeable and had answers to all my questions which has solved lots of my problems.
Thank you,
Jeff
22 December 2025
Unprompted review
Reply from ANNKE
Hi Jeff, thank you so much for your kind feedback, Jeff! We’re glad to hear Joy was able to help and resolve your questions. Wishing you a great day! 😊
Excellent
I had prompt, thoughtful and accurate replies to my query. The issue was resolved quickly. What more could you want? I was very impressed, thank you Laurel.
23 December 2025
Unprompted review
Reply from ANNKE
Hi Brett,thank you so much for your kind words! We’re delighted to hear everything was resolved quickly and that Laurel could assist you so well. Wishing you a wonderful day! 😊
Reply from ANNKE
Hi Stuart, thank you for your feedback! We’re glad you’re satisfied, and we’ll continue working to make our products and service even better. Have a great day! 😊
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