Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
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We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
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Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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Very helpful staff
Very helpful staff. Answered all my questions in a way I could understand. Reassuring. I can contact them again if need be
21 July 2026
Reply from Alinta Energy
Hi Daphne,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Signing up was really stressful as the…
Signing up was really stressful as the woman on the phone did not listen or let me speak and would not stop speaking over me.
I was so glad to be finished as it was a huge ordeal
20 July 2026
Reply from Alinta Energy
Hi Paul,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Extremely Poor Systems
Extremely Poor Systems.
I have just joined and am unable to log-in.
Tried multiple time to change password but to No Avail
How does Alinta Energy expect new comer OR retain current ones.
Very New Customer ( One Day Old)
Anil Chhugani
20 July 2026
Reply from Alinta Energy
Hi Anil,
We are truly sorry to hear about the difficulties you've experienced with our systems as a new customer.
We understand how frustrating it is when you can't access your account, and we appreciate you bringing this to our attention. We are actively working to improve our processes.
If you have any account-specific issues, we would kindly encourage you to message us at https://www.alintaenergy.com.au/ and selecting the blue chat icon in the bottom right-hand side of the page.
Our web messaging team are here from Monday to Friday, between 9am - 5pm (AEST).
- Peter
Reply from Alinta Energy
Hi Paul,
We're delighted to hear that your signing up experience was so positive and easy!
We appreciate your kind words.
- Peter
Reply from Alinta Energy
Hi Dev,
We're happy to hear that you're having a positive experience with us so far.
We appreciate your feedback.
- Peter
Great company
Great company I had a very nice chat with a wonderful woman and I love the company
17 July 2026
Reply from Alinta Energy
Hi Nichole,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We will be sure to pass this on to the agent you spoke with to let them know their hard work is paying off.
Sally
Reply from Alinta Energy
Hi Ken,
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve our customer service.
We have passed this on to the relevant team so that we can improve our services.
Sally
Service and Honesty
Sales team understood what they were talking about. I love the Alinta add. Its the honesty of Alinta and I will not leave them again
16 July 2026
Reply from Alinta Energy
Hi Delene,
Thank you for taking the time to leave us such a wonderful review. We appreciate you letting us know about your experiences with us.
We pride ourselves on our customer service and we look forward to assisting you with all your future enquiries with us.
Sally
Reply from Alinta Energy
Hi Tee,
Thank you for your great review. We appreciate you taking the time to let us know about your sign-up experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Reply from Alinta Energy
Hi Ian,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign up.
If you’re interested, don’t forget to activate your MyAccount for online access to your bills and usage.
Sally
Prompt and Efficient Service
16 July 2026
Reply from Alinta Energy
Hi Nancy,
Thank you for your review. We appreciate hearing from you about your experience with us.
We look forward to assisting you with all your future enquiries in same efficient manner.
Sally
Alinta gas why would you not Australian owned and overcharged long standing customers go Australian go Kleenheat
Alinta Gas wow overpriced only get discount if your a new customer but if you have been with them for 40 years you pay full price $969 for a family home use there’s great customer service Kleenheat here I come wow a standard reponse from a company that has no answer just wants to rip people off
Use an Australian owned company Kleenheat
15 July 2026
Unprompted review
Reply from Alinta Energy
Hi Richie,
We appreciate you sharing your long-term experience and feedback regarding our pricing structure. We understand your frustration with new customer offers. We are always reviewing our policies to ensure fairness for all our valued customers. If you haven't already, you are welcome to check out our Rewards Shop where we offer all kinds of discounts to our customers.
Lilly
Did everything over the phone
Did everything over the phone, it was so easy to join Alinta for my Electricity, the lady on the phone made things so easy, wished we had of joined earlier, we’ve compared prices & Alinta is the cheapest, our neighbour put us onto Alinta, she said you’ll be so happy with there service, so far we are Thankyou Alinta
10 July 2026
Reply from Alinta Energy
Hi Annette,
We are so pleased to hear about your positive experience joining us for your electricity needs! It's wonderful to know that our team made the process easy and that you're happy with our service and pricing. We truly appreciate you sharing your feedback.
Lilly
Very cool
The company made sure I understand everything that i need to know and was very helpful
15 July 2026
Reply from Alinta Energy
Hi Mehmet,
We're so glad to hear that our team was able to provide you with all the necessary information and helpful assistance. Your positive feedback is truly appreciated!
Lilly
Helpful smooth transfer. The operator made the transfer very…
The operator made the transfer of our electric bill very easy and was very helpful to me in the process .
She was knowledgeable and obliging giving me all the charges and details in full. .
15 July 2026
Reply from Alinta Energy
Hi Judith,
We're so pleased to hear that our team member made the transfer of your electric bill easy and provided such helpful assistance. It's great to know you found them knowledgeable and obliging, and that all the details were clearly explained. Thank you for your wonderful feedback!
Lilly
Reply from Alinta Energy
Hi Kelly,
We're so glad to hear that you found our assistance great and the transfer process easy. We appreciate your positive feedback!
Lilly
Andrea and Daniel were very informative…
Andrea and Daniel were very informative and very helpful with all the information,Alinta are very lucky to have very knowledgeable people in their organisation.
14 July 2026
Reply from Alinta Energy
Hi Marc,
We are so glad to hear about your positive experience with our team members. It's wonderful to know that you found them informative and helpful. We truly value your feedback!
Thanks,
Elena
Completed clearly and in a timely…
Completed clearly and in a timely manner.
Operater was clear and helpful.
14 July 2026
Reply from Alinta Energy
Hi Susan,
We're thrilled to hear that everything was completed clearly and in a timely manner for you! It's wonderful to know our operator was clear and helpful.
Thanks,
Elena
Reply from Alinta Energy
Hi Chooi,
We're so glad to hear you were happy with the service we provided. Thank you for your kind words!
Thanks,
Elena
My initial phone call a week ago was…
My initial phone call a week ago was difficult as I could not understand the person I was speaking to however today I spoke to Jamie and he was excellent. He took time to explain everything to me. He was courteous and kind as I recently lost my husband. I was thinking of leaving Alinta but dealing with Jamie on the phone altered my mind. Thank You Jamie
14 July 2026
Reply from Alinta Energy
Hi Alan,
We truly appreciate you sharing your positive experience with us. We are so glad that our team member was able to provide you with the support and clarity you needed during such a difficult time. We understand that losing a loved one is incredibly challenging, and we are here to help in any way we can. Your feedback is invaluable, and we are grateful that we could assist you.
Thanks,
Elena
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