Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
Company replied
We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
Company replied
Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How easy was that
How easy was that. Just switched to ALINTA. Save money and process of setting up was unbelievably SOOOOO simple
13 July 2026
Reply from Alinta Energy
Hi Graeme,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Gas disconnected
I am on holiday when I received a call from sis on Thursday saying that the gas was disconnected, assuming that it was planned maintenance, when called they said it’s because the bill was not paid, I said I never got the bill, I checked on my account, the bill was never issued. I was never contacted about the bill. Making payment is not an issue for us .Now they tell me someone will come only next week on Tuesday because they dnt work on weeeknd. They could have seen someone on Friday or even Monday. That leaves the house with no hot water n gas for a week
9 July 2026
Unprompted review
Reply from Alinta Energy
Hi Sherap,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
If there is anything we can do to help, please reach out.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
genuinely the worst energy company i've…
genuinely the worst energy company i've had to deal with, cant create an account, couldnt pay my bill through the website with their provided details, so many hoops i had to jump through just to pay my bill, then when i tried to end my account i stated that i wanted to not have the call recorded, i was told that my request would be cancelled and the call would be deleted, genuinely go with anyone else for your own sake
13 July 2026
Unprompted review
Reply from Alinta Energy
Hi Jerry,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Jacinta made the change over real easy
Jacinta made the change over real easy. Great service
13 July 2026
Reply from Alinta Energy
Hi William,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The trials and tribulations of incorporated bodies entering into contracts
My first attempt to sign up to an Alinta BusinessDeal Flex plan resulted in the application being refused due to "your credit score not meeting our minimum credit requirement". I rang Alinta's contact number and was told that the credit rating was based on the person making the application not the organisation. My own personal credit rating is exemplary so I suspected this was because I used the organisation's email address and phone number and not my own, so I initiated another application with my own email address and phone number. This resulted in a dialog box saying "An error has occurred completing your application. Please contact us on 13 39 08 to get assistance completing this sign up". When I rang the number I was able to successfully complete the application (by starting again). Things to note: 1. The application on the website says that the phone number is the business phone number when in fact it is the number that is easiest to contact us on, which in this case is my number. We are a not-for-profit incorporated organisation run entirely by volunteers with no permanent presence at the site where the electricity is being provided. 2. The advice that the credit rating is based on the person making the application is wrong, it is based on the organisation (according to the second person I spoke to). And because we are an incorporated organisation credit ratings do not apply (also according to the second person I spoke to).
13 July 2026
Reply from Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Very satisfied!
I am very happy to join the"Alinta Energy" family!
The transition went very smoothly.
13 July 2026
Reply from Alinta Energy
Hi Jan,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The lady was very helpful 🙂🙂
13 July 2026
Reply from Alinta Energy
Hi Tania,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Reply from Alinta Energy
Hi Frank,
Thanks for your great review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Poor Form - practically a scam
Poor Form.
Alinta from the start did not abide by the regulator’s requirements. The regulator requires Alinta to provide the pricing agreed at the point of signup. All I received was a welcome email and the only details requested were mine… for direct debit. When I asked for the anctualy rates agreed they were unable to provide it, again giving me the welcome pack with direct debit.
I had signed up on their site to the plan with 88c daily charge and ended up with a $1.25 daily charge! Absolute farce.
This company is basically a scam.
Additionally, the plan I signed up to is a flat rate. But no, it has a peak charge, you CANNOT market a flat rate product if there is any type of TOU charge.
Once again, scam.
I’m reaching out to the regulator.
31 May 2026
Unprompted review
Reply from Alinta Energy
Hi Tim,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us and we’re sorry to hear it wasn’t the best.
When visiting our website or a comparison service, the rates displayed are based on the postcode entered and were an estimate for your area.
Once the full supply address is provided during sign-up, we were able to identify the rates applicable to the property and update them accordingly. These are shown during the sign-up process.
We will pass your feedback on to the relevant department to ensure that we improve our system moving forward.
Sally
Don’t waste your time
Horrible, suffering currently due to no electricity yet on a new connection, they promised to turn it on 4 days ago, and nothing has been done yet, lazy shits. It’s 5 degree Celsius at nights. I might die because of them.
8 July 2026
Unprompted review
Reply from Alinta Energy
Hi Rylan,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
If there is anything we can do to help, please reach out.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Fiona,
Thanks for the great review. We appreciate you taking the time to let us know about your sign-up experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
Expensive energy!!!!
I found it extremely difficult to understand the person I spoke to about the different plans in comparison with my previous provider. Between his strong accent and the speed at which he spoke, I seriously struggled.
3 days in, realised I'd made a mistake and went back to the previous provider.
My bill for several days with Alinta was double what I'd previously been paying.
10 July 2026
Reply from Alinta Energy
Hi Jo,
Thank you for your feedback. We appreciate you taking the time to let us know about your experience with us and we’re sorry to hear it wasn’t the best.
We will pass this on to the relevant department to ensure we can work towards a better customer service experience in the future.
Sally
The operator was very helpful.
10 July 2026
Reply from Alinta Energy
Hi Giancarlo,
Thank you for your great review. We really appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same helpful manner.
Sally
Reliability/ Excellent communication/Personable
Clear explanation of plan.Happy to answer questions and queries.Pleasant personal approach.
10 July 2026
Reply from Alinta Energy
Hi Joan,
Thank you for your wonderful review. We really appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Just swapped Energy providers from Lumo…
Just swapped Energy providers from Lumo to Alinta after Lumo increased their rates... I have been with Alinta before, they are one of the Cheapest Energy Retailers on the market and have flexible payment plans, not forcing you to have to pay direct debit...
I regularly swap Retailers around the end of the financial year as this is generally when they increase their rates...
10 July 2026
Reply from Alinta Energy
Hi Robert,
Welcome back to Alinta Energy and thank you for taking the time to leave us such a great review. We appreciate you letting us know about your experiences with us.
We look forward to assisting you with all your future enquiries wish us.
Sally
Just signed up and the onboarding…
Just signed up and the onboarding process was very easy and the person handling my call was excellent.
10 July 2026
Reply from Alinta Energy
Hi Andre,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us.
We will pass on your feedback to the agent you spoke with to let them know to keep up the good work.
Sally
Signup Experience
The signup experience was made great by the friendliness and competent person that served me.
10 July 2026
Reply from Alinta Energy
Hi,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Very quick responses to my enquiries
Very quick responses to my enquiries, and very easy to transfer my electricity account from other service provider to Alinta Energy.
10 July 2026
Reply from Alinta Energy
Hi Manh,
Thanks for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries with us in the same quick and easy manner.
Sally
Reply from Alinta Energy
Hi Rebecca,
We're so glad we could assist you and provide clear explanations while saving you money. We appreciate your kind words!
Thanks,
Elena
After spending ages on the phone with…
After spending ages on the phone with someone who didn't have, and couldn't get their shit together, the relevant information wasn't passed on to Alinta.
Then, when I tried to amend the information with Alinta I was told I'd have to go through the process again. In both cases I couldn't understand the people I was dealing with because of their accent.
I don't want to deal with people I can't understand, and can't get organised.
9 July 2026
Reply from Alinta Energy
Hi Geoffrey,
We are very sorry to hear about the difficulties you experienced with your recent interactions. We understand how frustrating it is when information is not accurately transferred and when communication barriers make it challenging to resolve issues. We are reviewing our internal processes and communication training to prevent similar situations in the future. We appreciate you bringing this to our attention.
Thanks,
Elena
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.